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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Lobby
Exterior
Ballroom
Lobby
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
235 W Capitol St, Jackson, MS, 39201
  • Place, Jackson Convention Complex
    ‪5 min walk‬
  • Place, Jackson State University
    ‪14 min walk‬
  • Place, Mississippi State Capitol
    ‪14 min walk‬
  • Airport, Jackson, MS (JAN-Evers Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium TV channels, TV

Suite, 1 King Bed, Accessible

  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Two Queen Room

Interior

Premium Two Queen Room

  • Sleeps 4

Mobility Accessible King Suite with Bathtub

  • Sleeps 4

View all photos for Mobility Accessible King Room with Bathtub

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible Corner King Bed Room with Roll in Shower

  • Sleeps 4

Mobility Accessible Two Queen Room with Bathtub

  • Sleeps 4

King Bed One Bedroom Suite with Sofabed

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Room with 3x3 Shower

  • Sleeps 4

View all photos for King bed bedroom suite

32-inch LCD TV with premium TV channels, TV

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for King bed evolution room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

King bed evolution room

7.2 out of 10
Good
(45 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Accessible Room with Bathtub

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

1 King Accessible Room with Bathtub

7.6 out of 10
Good
(13 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two queens evolution room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Two queens evolution room

7.4 out of 10
Good
(20 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 2

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About this property

Hilton Garden Inn Jackson Downtown

Hotel in Jackson with 24-hour fitness centre and 24-hour front desk
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and a safe. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jackson Downtown. During your stay, you're just a quick walk from Dr. A. H. McCoy Federal Building. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-service breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Dr. A. H. McCoy Federal Building and 5 minutes on foot from Jackson Convention Complex
  • Cats and dogs welcome for a fee
Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Hilton Garden Inn Jackson Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jackson hotel.

For a fee, guests can enjoy a self-service breakfast daily from 6:00 AM to noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 22 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 14.95 for adults and from USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 375 out of 1002 reviews
Rating 8 - Good. 184 out of 1002 reviews
Rating 6 - Okay. 161 out of 1002 reviews
Rating 4 - Poor. 115 out of 1002 reviews
Rating 2 - Terrible. 167 out of 1002 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Heaven

Stayed 1 night in Oct 2025

10/10 Excellent

Omarion

Stayed 1 night in Oct 2025

8/10 Good

Kristin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people there were very helpful (other than not knowing the answers to some questions that they should know, like whether kids pay adult prices for breakfast) and friendly. Yes, the area around the hotel is sadly run down, and there aren't many things to do (anymore) within walking distance. I really hope the area overall can recover, but that's not a reflection of the hotel itself. Unfortunately, the hotel was out of: soap in the lobby bathroom (some was in a cup that you could pour into your hand), as well as paper towels, shampoo and body wash in the shower dispenser, coffee cups, pool towels were out but we got some an hour or so after we asked. Really nice people doing their best in a hotel that was once amazing. I hope they can come back from this, but I feel like they will shut down soon.
Stayed 1 night in Oct 2025

10/10 Excellent

Cade

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Nyasia

Stayed 4 nights in Oct 2025

2/10 Terrible

Akeelah

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Felicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The only problem we encountered is not having enough towels we asked for towels , called the front desk twice and never got any. As being a luxury hotel extra towels should be available upon request
Stayed 1 night in Oct 2025

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Room was not cleaned properly. The
Stayed 2 nights in Oct 2025

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
The whole experience was very bad. The rooms are dirty, the elevator is dirty. My sheets had holes in them, the room safe had an error code and would not work. I was locked out of my room three times
Stayed 3 nights in Oct 2025

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool…nice people.
Stayed 1 night in Sep 2025

10/10 Excellent

jarrell

Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Oct 2025

8/10 Good

Brad

Liked: Room comfort
N/A
Stayed 1 night in Oct 2025

2/10 Terrible

Eydie

Stayed 1 night in Oct 2025

6/10 Okay

Tiara

Travelled with family
Disliked: Amenities
They could do a lot better. Staff was not that great! Room not cleaned accordingly.
Stayed 1 night in Aug 2025

10/10 Excellent

Mario

Stayed 3 nights in Sep 2025

2/10 Terrible

Anicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Decent Room
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness
Clean room
Stayed 2 nights in Sep 2025

4/10 Poor

Johnathan

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good except they had cable tv with no smart tv connection. No Netflix or anything just cable tv. Top dollar hotels should have apps on smart tv not outdated ones.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael Glenn, north myrtle beach

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hospitality
Stayed 1 night in Sep 2025

10/10 Excellent

Otis

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot
Stayed 1 night in Sep 2025

8/10 Good

Shamekica

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here
Stayed 3 nights in Sep 2025

8/10 Good

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent

Hotel is decent and beds were comfy. Bar in hotel is very expensive ($8 for a beer). You also get charged an extra $28 for valet parking that you have to do per night. This hotel is in a not so nice part of Jackson. We did enjoy the Iron Horse Grill around the corner. Greta food, drinks and music.
Stayed 2 nights in Sep 2025

2/10 Terrible

Reginald

Business traveller
Disliked: Staff & service, room comfort
To start with, there’s no guest parking unless you pay a mandatory $28 per day fee. As I parked in the front of the hotel in an area that appeared to belong to the hotel, saw the attendant who acknowledged me and I went to my room, no call and the hotel requested my car be towed $378.00 later got the car back. No room service was provided during the duration of my stay. The overall experience as I said was very poor and for the fees charged unacceptable.
Stayed 3 nights in Sep 2025