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Tru By Hilton Jackson, Tn

2.5 star property

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Photo gallery for Tru By Hilton Jackson, Tn

Lobby
Exterior
Free WiFi, bed sheets
Reception
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
1136 Rushmeade Road, Jackson, TN, 38305
  • Casey Jones Village
    ‪2 min drive‬
  • Union University
    ‪2 min drive‬
  • Old Hickory Mall
    ‪4 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) | Free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Free WiFi, bed sheets

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Tru By Hilton Jackson, Tn

Hotel in Jackson with free breakfast and fitness centre
This hotel features a fitness centre, a business centre and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Tru By Hilton Jackson, Tn offers 97 accommodations. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a fitness centre.
During your stay at Tru By Hilton Jackson, Tn, you'll be within walking distance of Union University. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre and a lift
  • On-site recreation includes a gym
  • Just a 3-minute drive from Union University and a few minutes from Music Highway Crossroads
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. There's an onsite business centre. Free breakfast is available daily. Tru By Hilton Jackson, Tn also features a fitness centre and a lift. Free self parking is available.

Smoking is allowed in designated areas at this Jackson hotel.

Guests are served a free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Gym

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Built in 2023
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 125.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

Property is also known as

Tru By Hilton Jackson, Tn Hotel
Tru By Hilton Jackson, Tn Jackson
Tru By Hilton Jackson, Tn Hotel Jackson

Tru By Hilton Jackson, Tn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 149 reviews
Rating 8 - Good. 21 out of 149 reviews
Rating 6 - Okay. 13 out of 149 reviews
Rating 4 - Poor. 0 out of 149 reviews
Rating 2 - Terrible. 6 out of 149 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad bed at Tru by Hilton.

The hotel was very clean and in excellent condition and all the staff were very friendly. The room was clean and adequate but the bed was very soft and it sagged in the middle. Neither my wife or I slept well at all and my back was very sore in the morning.
Stayed 1 night in Mar 2025

8/10 Good

Sidney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

ANNA, MANKATO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, modern, clean. The staff was awesome. I had a concern with my room and they were very prompt and courteous in responding. I liked that the shower has a door instead of a curtain. It has a towel bar, which is very convenient. A nightlight in the bathroom is a nice, homey touch. The ice buckets are down by the ice machine. Breakfast was excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Rickey

Stayed 1 night in Feb 2025

6/10 Okay

Christin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome staff, but needs in room coffee

The staff is phenomenal, the rooms are nice, beds are comfortable and the supplied hygiene care products are awesome. The lobby was a great hang out spot and the patio was lovely on a beautiful night. The only things that makes me rank this hotel lower: there’s no coffee maker in the room, so I have to shuffle my hideous booty downstairs at 5:00am for coffee, and because the staff is great they are cheerful and say hi and want to chat and I don’t have the energy for that at 5:00am when I look like a sea monster. There’s also no microwave in the room, so when you are there a week and have leftovers there’s no way to heat them.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are quite thin and we could hear our neighbors tv playing all night long, but the facility was very clean and the staff was great
Stayed 2 nights in Feb 2025

10/10 Excellent

Latonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very quiet!
Stayed 1 night in Feb 2025

10/10 Excellent

KaTina, Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Everyone was nice and friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Business traveller
Liked: Amenities, property conditions & facilities
Besides the no coffee pot, really great room.
Stayed 1 night in Feb 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, bright and clean
Stayed 1 night in Jan 2025

10/10 Excellent

DAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff and pleasant decor

Welcoming and warm decor and great staff helpful and friendly! Throughly enjoyed our stay!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Joan

Travelled with family
Yes
Stayed 1 night in Feb 2025

10/10 Excellent

Rakesha

Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jackson

I was able to do an early check in for my trip, which was fantastic and they also able to accommodated me for issues that I had at the hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Trena

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious. The walk in shower is big. All the staff is so sweet. Very clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the staff and stay. We will be coming back to stay
Stayed 1 night in Feb 2025

8/10 Good

Parkash

Liked: Amenities
Na
Stayed 1 night in Feb 2025

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the way home

Facility was very nice. Staff not very friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Mary, Streator

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with the cleanliness of our room. The welcome staff was friendly and helpful. It was easy to reach from our travel route. Restaurants were nearby. Although it was close to an interstate, the room was very quiet. Would recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and had all the basics in the room
Stayed 1 night in Jan 2025