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Mercure Jelenia Gora

3.0 star property

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Photo gallery for Mercure Jelenia Gora

A modern building with large windows, a swimming pool, and a covered outdoor area.
Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
A buffet with various food items and a kitchen area with appliances.
Business centre
A long table with white tablecloths, candles, and floral centerpieces.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Place, Karkonosze Museum
    ‪9 min walk‬
  • Place, Jelenia Góra Market Square
    ‪18 min walk‬
  • Place, Rynek
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Single Bed

Superior Room, 1 Single Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Single Bed

  • Park view
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, desk, chair, lamp, and a window with curtains.

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

8.0 out of 10
Very good
(1 review)
  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a window with curtains.

Standard Room, 2 Single Beds

  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Aerial view
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  • Parking included
  • Free Wi-Fi
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4.3 out of 5, Excellent, 46 reviews
The price is €59
includes taxes & fees
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About this property

Mercure Jelenia Gora

An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna and self parking. Housekeeping is available on request.
Mercure Jelenia Gora offers 188 accommodations with complimentary bottles of water and coffee/tea makers. 40-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Mercure Jelenia Gora, you're just a quick walk from Karkonosze Museum. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • 9.3 mi (15 km) from Sports and Tourism Museum and 9.9 mi (16 km) from Alpine Coaster
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Jelenia Gora offers its guests a kids' pool, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2013 square feet (187 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Mercure Jelenia Gora. For a fee, parking is available.

This 3-star Jelenia Gora hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
On-site venue – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.
Lobby bar – On-site lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (PLN 35 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 40 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 60 for adults and from PLN 30 for children
  • Self-parking fee: PLN 35 per day
  • Pet fee: PLN 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to noon
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Mercure Jelenia Gora Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 67 out of 201 reviews
Rating 8 - Good. 97 out of 201 reviews
Rating 6 - Okay. 31 out of 201 reviews
Rating 4 - Poor. 5 out of 201 reviews
Rating 2 - Terrible. 1 out of 201 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gretell

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good spa, excellent breakfast
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

Lovely place and close to worn center
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Andrzej

Disliked: Staff & service
Not impressed, looked better on " pictures ". Staff not very friendly or helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.
Stayed 1 night in Jun 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel

A beautiful surrounding and not far from the old town. We had dinner at the hotel which was ok. Breakfast was good. Despite the heating was shot down it was still very warm in the room, so we had to sleep with the window open. But all in all a very nice hotel.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.
Verified

6/10 Okay

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was OK, good breakfast, easy parking... But internet connection in 3rd floor was worse than bad !
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of available parking yet it’s not included in the price.
Stayed 5 nights in Apr 2025
Verified

6/10 Okay

Robert

Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Rooms In need of an update

The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ładny i czysty pokój. Bezpłatna woda mineralna/gazowana dostępna na korytarzu z automatu. Śniadanie dobre i urozmaicone. Koszt parkingu 40 PLN.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Patrycja

Liked: Cleanliness, amenities, property conditions & facilities
Alles war wunderschön!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Vesa

Liked: Cleanliness, staff & service, room comfort

Viihtyisä hotelli

Hiljainen huone. Hyvä sänky ja tyyny. Bonuksena sauna ja uima-allas. Eriomainen aamiainen.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Harald

Disliked: Staff & service, amenities
Gut: Frühstück, Kinderecke, deutsches TV, Schlecht: Zimmer ohne Klimaanlage, sehr hellhörig im Zimmer, ziemlich abgewohntes Mobiliar, Lage an Strasse ist sehr laut, Fenster nicht auf Kipp zu öffnen, Kühlschrank nicht kalt genug und nicht regelbar, teile vom Personal und Gästen hatten Vorurteile gegen uns w/nicht polnischer Nationalität, Parkplatz viel zu teuer und in schlechtem Zustand
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Dorothée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visite d’une région tranquille et très verte Beaux bâtiments et églises visitées
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gutes Frühstück
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlich deutsch kein Problem. Personal hervorragend. Preis/ Leistung super. Frühstück ungewöhnlich reichlich und schmackhaft. Riesen Auswahl. Abends nach Karte völlig in Ordnung. Jederzeit gerne wieder
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed

Prima
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir sind Jedes Jahr in dem Hotel,die Zimmer sind immer sauber und Personal sehr freundlich und hilfsbereit.
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Marek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Najlepsze lata juz minęły

Hotel wymaga w wielu miejscach pilnego remontu i modernizacji
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022