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Lake Victoria Serena Golf Resort & Spa

5.0 star property

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Photo gallery for Lake Victoria Serena Golf Resort & Spa

2 outdoor pools
Aerial view
Courtyard
Front of property
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Lweza - Kigo Road, off Entebbe Road, Kampala, 37761
  • Place, Lake Victoria Serena Golf Resort & Spa
    ‪3 min walk‬
  • Place, Speke Resort and Conference Centre
    ‪7 min drive‬
  • Place, Uganda Golf Course
    ‪21 min drive‬
  • Airport, Entebbe (EBB-Entebbe Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite | Premium bedding, memory-foam beds, minibar, in-room safe

Executive Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Golf view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | Premium bedding, memory-foam beds, minibar, in-room safe

Presidential Suite

  • Lake view
  • 35 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Suite

Lobby

Executive Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Queen Room

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Apartment

Family Apartment | Premium bedding, memory-foam beds, minibar, in-room safe

Family Apartment

  • Marina view
  • 163 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Penthouse

Family Penthouse | Living area | Toys

Family Penthouse

  • Marina view
  • 326 sq m
  • 4 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 2 Single Beds
  • Free Wi-Fi

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4.8 out of 5, Exceptional, 252 reviews
The price is €219
includes taxes & fees
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About this property

Lake Victoria Serena Golf Resort & Spa

Along with 2 restaurants, this smoke-free resort has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free valet parking are also provided. Other amenities include a golf course, a health club and a bar/lounge.
Lake Victoria Serena Golf Resort & Spa offers 124 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include bathrobes and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Serena Maisha Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
During your stay at Lake Victoria Serena Golf Resort & Spa, you're just a quick walk from Lake Victoria Serena Golf Resort & Spa. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with pool views at The Citadel Restaurant, one of the property's 2 restaurants
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to body scrubs, manicures and pedicures or hot stone massages at Serena Maisha Spa
  • Services include babysitting, supervised childcare and a concierge
  • On-site recreation includes a golf course, tennis courts and a gym
  • Steps from Lake Victoria Serena Golf Resort & Spa and 7 minutes by car from Munyonyo Martyrs' Shrine
  • Airport pick-up shuttle service available for a fee
As a guest of Lake Victoria Serena Golf Resort & Spa, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, 5 meeting rooms, and limo/town car service are available. Event space at this resort measures 29 square feet (3 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury Lake Victoria Serena Golf Resort & Spa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Kampala resort is smoke free.

The Citadel Restaurant – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
The Kigo Bar – On-site bar.
Lake View Pool Terrace – This poolside café only serves light fare. Guests can enjoy drinks at the bar.
Courtyard Lounge – This bar only serves light fare.
SEA Restaurant – This fine-dining restaurant specialises in Asian cuisine and serves lunch and dinner. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Courtyard Lounge
  • Lake View Pool Terrace
  • SEA Restaurant
  • The Citadel Restaurant
  • The Kigo Bar

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Health club
  • Hot tub
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (29 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat

More

  • 22 buildings
  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lake Victoria Serena Golf Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 250.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 228480 per person
  • Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
  • Rollaway bed fee: UGX 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Lake Victoria Serena Golf Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number BN222516
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Lake Victoria Resort
Lake Victoria Serena
Lake Victoria Serena Kampala
Lake Victoria Serena Golf Resort Entebbe
Lake Victoria Serena Resort Kampala
Serena Lake Victoria
Serena Lake Victoria Resort
Serena Resort Lake Victoria
Victoria Serena
Lake Victoria Serena Hotel Kampala
Lake Victoria Serena Golf
Lake Victoria Serena Golf Entebbe
Lake Victoria Serena Golf Resort Kampala
Lake Victoria Serena Golf Resort
Lake Victoria Serena Golf Kampala
Lake Victoria Serena Resort
Lake Victoria Serena Golf Resort Spa
Victoria Serena & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort
Lake Victoria Serena Golf Resort & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort Kampala

Lake Victoria Serena Golf Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 85 reviews
Rating 8 - Good. 24 out of 85 reviews
Rating 6 - Okay. 6 out of 85 reviews
Rating 4 - Poor. 6 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kristen

Liked: Amenities
Staff is so friendly, body treatments are incredible, rooms clean. Great place to stay!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to go.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, always.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing environment, and very clean
Stayed 1 night in Apr 2023
Verified

8/10 Good

David

Liked: Cleanliness
Services were good
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

AFRICAWORLD

Disliked: Staff & service, property conditions & facilities
Cleanness of the room was okey! But old style... Staff were disappointing a bit. Not friendly and asking for service you have to wait for long.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

castro

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Furniture, Aircon, bathrooms need refurbishment
Stayed 1 night in Sep 2023
Verified

8/10 Good

Yeni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As reported there above
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Yeni

Liked: Cleanliness, staff & service, property conditions & facilities
The place is quite , clean Only some of tools and other materials need change Lock card is poor quality
Stayed 6 nights in Sep 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consideration of late check-out for golf player

Most of the facilities and services were satisfactory, but the hotel lacked consideration for golf players regarding check-out times. Even if start playing golf at 7 am when the golf course opens, at least 4 hours of play time is needed and extra 1 hour for showering and check-out preparation, but I was asked to check out at 10 am, and even if late check-out was allowed, I was asked to check out by 11:30 am at the latest. I think this is because the hotel, (they say 'Golf Resort'), does not understand the nature of the game of golf, and I hope this will be corrected in the future.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Graham

Liked: Cleanliness
Disliked: Amenities
I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

Alaa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check out experience
Stayed 2 nights in Mar 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Angenehmes und schönes Hotel

Aufenthalt war sehr angenehm und wir fühlten uns sehr wohl. Einzig eine Nacht hatten wir viel Lärm von anderen Zimmern zu ertragen. Das Schwimmbad ist super, der Golfplatz wunderbar gelegen. Das Essen war mehrheitlich gut. Das Hotel selber ist in einer sehr schönen Umgebung mit Blick auf den See.
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Schöne top gepflegte Anlage mit Blick zum Viktoria See.Zimmer gut ausgestattet mit sehr gutem Moskitonetz.Keine Badewanne in Standart Zimmern.Personal leider desinteressiert, keiner grüsst auf dem Weg zum Frühstück, auch beim Frühstück selbst nicht aufmerksam! Der Gipfel war allerdings dass wir bei einem leeren Hotel 100 Dollar zahlen mussten weil wir wegen spätem Abflug länger unser Zimmer behalten wollten. Nicht schön!
Stayed 3 nights in Apr 2021
Verified

4/10 Poor

Lukshman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended for International Business

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some problems to begin - but they got it right.

After a rocky start during the first of 4 days at this hotel, we got all the attention adn service we wanted. Great reaction of hotel management to early and true complaints - and great service for the remaining 3 days. Kids loved the pool and playground, we loved the gardens and setting, and the whole family loved the food. Highly recommended.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel hôtel, assez cher mais prestation de qualité

Bel hôtel, assez cher mais prestation de qualité
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Dennis Nkoola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Super service and super relaxed but condition 0

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Great hotel but...

Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) . It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service .
Stayed 1 night in Apr 2018
Verified

6/10 Okay

Alex

Liked: Cleanliness
Disliked: Staff & service

Disappointment

There was a confusion during my check in. I was told by receptionist that hotel reservation team didn't pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldn't do it within 10 days before my arrival. As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that I'll be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasn't moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didn't know about the wedding event in your Facilities the day before when you promised to move me to the better room??? I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done. The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall..
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in the desert (so to speak).

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!
Stayed 2 nights in Oct 2017
Verified

4/10 Poor

altha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel needs an up grade

The room smelled like mold the curtains . Were old and dirty. As well as the closets. The staff was very nice. The electricity kept going out numerous times that was very frustrating. The rooms need to be upgraded or the curtains need to be washed a few times a year
Stayed 2 nights in Sep 2017