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Hilton Garden Inn Independence

3.0 star property

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Photo gallery for Hilton Garden Inn Independence

Lobby
Indoor pool, pool loungers
Lobby
Exterior
Exterior

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Room service
  • Breakfast available

Explore the area

Map
19677 E Jackson Dr, Independence, MO, 64057
  • Cable Dahmer Arena
    ‪16 min walk‬
  • Kauffman Stadium
    ‪9 min drive‬
  • GEHA Field at Arrowhead Stadium
    ‪10 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪47 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds

7.6 out of 10
Good
(5 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed

8.6 out of 10
Excellent
(25 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Hilton Garden Inn Independence

Hotel in Independence with 24-hour fitness centre and 24-hour business centre
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Hilton Garden Inn Independence offers 200 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Independence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Independence. During your stay, you'll be within walking distance of Centerpoint Medical Center. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy American cuisine while dining at Hereford House Steakhouse
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • 11 minutes by car from Kauffman Stadium and 11 minutes from GEHA Field at Arrowhead Stadium
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Hilton Garden Inn Independence offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Independence. Self parking is free.

Smoking is allowed in designated areas at this 3-star Independence hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
Hereford House Steakhouse – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; USD 7 to 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hereford House Steakhouse

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (61 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7.00 to 15.00 for adults and USD 0.00 to 12.00 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Independence
Hilton Garden Inn Independence
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Hilton Garden Inn Independence Hotel
Independence Hilton Garden Inn
Hilton Garden Inn Independence Hotel
Hilton Garden Inn Independence Independence
Hilton Garden Inn Independence Hotel Independence

Hilton Garden Inn Independence Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 330 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 139 out of 1001 reviews
Rating 2 - Terrible. 93 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Deanna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel pool & hot tub was dirty. Rooms were clean except the vents & filters in the heat/air, these were full of dust. For people that have allergies & asthma this wasn't good. We didn’t have hot water & when we thought we would it was only lukewarm. One of the elevators wasn’t working on Saturday.It was working the first night we got there but then stopped. The only other elevator was barely working. During checkout I had brought it up all she said was I will let the engineer know. No offer for inconvenience or anything. One of the housekeepers showed more remorse for the inconvenience than the front desk. He apologized for all the inconvenience that went on this weekend & hopes this doesn’t stop from coming back. One of the workers that was doing the food area on Saturday morning she was very nice even though it was open yet she went back & filled my cup with steaming hot water for my coffee (that I brought myself). The breakfast was ok. I didn’t care for the set up. I wish it had waffle maker so I could have just made a waffle along with the eggs bacon etc. we didn’t have time to sit & eat.Now back to checkin. There was only 1 person at front desk and did a great job. It was a busy place with so many trying to checkin and others trying to buy goodies in the little snack area. She was very nice & apologetic for such a long wait.Hope they do deep cleaning filters & vents. Hopefully figures out the issues. If it wasn’t for the issues I would have gave all stars.

4/10 Poor

Beth

Disliked: Property conditions & facilities
No hot water and looked old
Stayed 1 night in Apr 2025

8/10 Good

Cheyanne

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Cheyanne

Travelled with family
Liked: Amenities
Very convenient
Stayed 1 night in Mar 2025

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is under renovation and I got an old room. Requested single king bed got 2 full size beds instead. Breakfast was good.
Stayed 3 nights in Mar 2025

8/10 Good

Sheila

Stayed 1 night in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Layton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Mar 2025

10/10 Excellent

Tempest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Joy

Liked: Cleanliness, staff & service
I love a Hilton but this one was disappointing. The bed was super uncomfortable, there was no hot water when we showered and the bottom of the tub was brown like it hadn’t been cleaned in 2 months. The elevator was so freaking slow I was afraid I was going to get trapped in it every time. The location was perfect but I wouldn’t stay here again.
Stayed 2 nights in Mar 2025

8/10 Good

Hunter

Stayed 1 night in Mar 2025

8/10 Good

Makayla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was clean, but unfortunately the whole hotel smelled like a sewage line had broken out in the hotel. The room smelled musty but other than that everything was clean. It was a fine stay for one night, but i definitely wouldn’t have stayed any longer.
Stayed 1 night in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

4/10 Poor

Heather

Disliked: Staff & service, property conditions & facilities, room comfort
The bed was very uncomfortable and I paid for a king size room and I got a queen size bed
Stayed 1 night in Mar 2025

2/10 Terrible

Madge

Disliked: Amenities, property conditions & facilities
No hot water, run down, bathtub was clogged non working
Stayed 1 night in Mar 2025

2/10 Terrible

Sandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I only booked with this property because it had a hot tub, which was broken that night. They also had a wedding and booked a childs birthday group. Both which were obnoxious and went running around most of the night. But we couldn't even get use of the pool or breakfast because of crowds of children/drunk or hungover people. Waa not relaxing at all.
Stayed 1 night in Dec 2024

6/10 Okay

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine. Floor was a little dirty in bathroom. Shower water was only lukewarm. Otherwise, decent night of sleep.
Stayed 1 night in Feb 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
landscaping not complete
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Feb 2025

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was denied a stay that was booked online and was told it was because I was a resident of Kansas City. That’s shouldn’t have anything to do with allowing anyone to stay after the room was already paid for. Now I’m waiting on a refund that could take a week for this policy that they have. I will not have anything good to say about a Hilton hotel.
Stayed 1 night in Feb 2025