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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property
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6 outdoor pools, pool umbrellas
Sauna, steam room, body treatments, massages on the beach, body scrubs
Outdoor banquet area
Sauna, steam room, body treatments, massages on the beach, body scrubs
15 restaurants, breakfast, lunch, dinner served; Italian cuisine

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Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪85 min drive‬
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Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.8 out of 10
Exceptional
(9 reviews)
  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

9.0 out of 10
Wonderful
(7 reviews)
  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (1011)
The price is €315
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Grand Palladium Kantenah Resort & Spa All Inclusive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Catch some rays on Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 15 restaurants. Change of towels is available on request
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. During your stay, you'll be close to Half Moon Bay. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking
  • Drinking and dining options include 15 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
  • Splash around at the free water park with a waterslide or swim in the 6 outdoor pools
  • Indulge with manicures and pedicures, facials or body treatments at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, tennis courts and a 24-hour gym
  • 9 minutes by car from Akumal Beach and 5 minutes from Ecopark Kantun Chi
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Valet parking is free. A complete renovation of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
The Nest – This restaurant serves breakfast and dinner.
Es Niu Pool Bar – On-site bar. Open daily.
La Hacienda – This family restaurant serves breakfast, lunch, dinner and light fare. Open daily.
El Dorado – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
Portofino – This family restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 34 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 202 reviews
Rating 8 - Good. 39 out of 202 reviews
Rating 6 - Okay. 16 out of 202 reviews
Rating 4 - Poor. 4 out of 202 reviews
Rating 2 - Terrible. 5 out of 202 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sophie Elissa Grace Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we really enjoyed everything about the Family selection as well all other areas at the Grand Palladium
Stayed 7 nights in Apr 2025

8/10 Good

Eddie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family section was great. Overall the entertainment was not there for me and my family.
Stayed 6 nights in Apr 2025

10/10 Excellent

Shannon

Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation with our kids. Great clean rooms, tons of baked in amenities including free room service. Great dining options. Loved out butlers Maximiliano and Abraham.
Stayed 7 nights in Apr 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. The butler services made everything seamless and easy.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
Stayed 10 nights in Apr 2025

10/10 Excellent

Dustin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They truly make it a point to make YOUR vacation a memorable one. You’re not just a number or just another guest. You are THEIR guest. And they are absolutely amazing
Stayed 8 nights in Apr 2025

10/10 Excellent

Joelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vacation April 2025 We’ve been to a few resorts in Mexico, The Grand Palladium Family Selection is the best so far!! The service with our Butlers was astounding. They were kind and very friendly and always at your service if you needed anything. The resort itself was very clean and welcoming, it was beautiful with so many amenities available. The buffets and a la carte restaurants were also very clean and the food always fresh with so many options available. The nighttime entertainment was so much fun for the whole family. There is always activities happening during the day with the junior club to keep the kids entertained. Already looking forward to return for our next vacation.
Stayed 7 nights in Apr 2025

10/10 Excellent

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 10 days and were blown away by this resort. Our kids (4 and 7) had a blast with the pools and activities. Our butler made the stay so enjoyable with a couple surprises for my birthday and our honeymoon. The service was top notch everywhere we went. The AC worked great in the room. First time at an all inclusive where things smelled nice and clothes weren’t damp! We were also very impressed by the food at the buffets and a la cartes. If you have kids, I highly recommend booking the family selection part of the resort. It’s the first all inclusive where I came back actually feeling rested and not overstimulated from the vacation with our boys!
Stayed 9 nights in Apr 2025

10/10 Excellent

Kelly Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed at Grand Palladium Family Selection this April. The properties, rooms and amenities were absolutely beautiful. The concierge was very friendly and ensured we had dinner reservations and any room requirements (towels, soap, water, etc) The beach was beautiful (even though it was sargassum season) and the pools were lovely. The resort staff were very accommodating and a pleasure to interact with daily. We loved that it was built around the jungle and all the animals were comfortable with human presence. Entertainment was great for families and we liked that there was something for adults here and there. If you are looking to unwind, relax and have some fun - this is the resort for you!
Stayed 7 nights in Apr 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Property is huge! There are transportation drivers everywhere who will take you wherever you want to go.
Stayed 8 nights in Apr 2025

8/10 Good

Arnoldo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Family Selection provided top bar drinks. Access to a couple of additional restaurants.
Stayed 5 nights in Apr 2025

8/10 Good

Usman Ahmad

Stayed 5 nights in Apr 2025

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evething was more than excellent! Travel with Expedia as our travel agency is the best of the best. We got VIP treatment everywhere we go
Stayed 4 nights in Apr 2025

10/10 Excellent

Ksenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
Stayed 7 nights in Mar 2025

8/10 Good

Teighlor J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
Stayed 8 nights in Mar 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. Had an amazing time. The resort was super clean. The staff were friendly and helpful. Few too many people leaving towels on the loungers at the Colonial pool. Very hard to get a spot unless you were there super early. The staff should be removing them. Other than that it was amazing. Can’t wait to come back!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Maria, Otsego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, good food and nice pleasant butlers Emmanuel and Loius. It was nice vacation if you get family selection. Don't go to the membership sale travel club. They try to sell useless membership. Just a waste of time.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hyunjae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Rojin

Liked: Property conditions & facilities
First of all, when we registered, they charged us ten dollars as tax, which we paid, but the employees couldn't do it properly. We tried to use our bank card several times and the transaction was canceled, and we tried to use our card again. Two days after our stay, they called our room and said that the money had not been withdrawn from our account and that we had to come to the hotel again to pay. We went to pay again, but they said that we would come in the afternoon to pay. Our minds were all occupied with this issue and I didn't feel good. As for the restaurant, first of all, the food plates were clearly not washed properly, and in the chicken and meat section, I asked for a second serving of chicken, and the server served me the chicken with such dissatisfaction and reluctance that I never went there again, even though the amount was very small. At first, I suggested that I could serve the chicken myself, but the server didn't allow it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jongwoo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in the world.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christopher Lee

Stayed 7 nights in Mar 2025

10/10 Excellent

Avery Wayane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 6 nights in Mar 2025

10/10 Excellent

JoLynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four has been traveling to the Riviera Maya for the past 13 years. We always spend spring break at different resorts. This was our second time (first trip was on 2020 post Covid) to the Grand Palladium. We loved our first stay, but our recent visit was absolutely wonderful!!! The new Family Selection program is great! The resort is beautiful and well maintained, but the employees make the difference. I cannot say enough good things about them all. Everyone smiles and says hello! They are incredibly friendly and helpful. Humberto was taking care of us prior to our arrival and treated us as royalty during our entire stay!!! Can't thank him enough for our best stay on the Riviera Maya!!! Butlers Paris, Emmanuel and Luis were incredible as well! The maid service provided was impeccable which was greatly appreciated!!! I cannot recommend this property and the Family Selection highly enough! So grateful and blessed to have had this experience!
Stayed 7 nights in Mar 2025