8/10 Good
Verified traveller
1 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
No tram. Hasn't run in years. Iffy shuttle.
Booked it for the view and the convenient lodge tram down to Creek Street that is promoted on the website. The tram hasn't run in years and they are waiting for a part from Italy, so said the staff. To make up for it they run a shuttle up and down the hill. My first night I asked 2 different staff members when the shuttle stopped running and was told 10pm, 'just call when you're ready'. Walked down to town, got some dinner, and at 9:40pm I called for the shuttle now that I was ready to be picked up, as I was told was the process. Well, they'd let the driver go at 9:30 because there weren't any calls. Had to walk back up the hill and then an 82 step set of stairs in 47° drizzle. As to the airport shuttle run the last morning, both drivers said it would go at 7:20am. I'd told the desk I'd need that shuttle for a flight and they noted it in a binder. Got to the lobby at 7:15am. Manager had no idea. Luckily a maintenance guy was lingering nearby so she asked him to drive me because she didn't have a driver there. I did get to the airport and each driver was otherwise great. But take down the tram info and organize the shuttle process.
Verified traveller
Stayed 3 nights in May 2025