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Holiday Inn Knoxville N - Merchant Drive

2.5 star property

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Premium bedding, desk, iron/ironing board, cots/infant beds
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Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
5634 Merchants Center Blvd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪18 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪22 min drive‬

Room options

King Room - Mobility Access Tub - Non-Smoking

  • Sleeps 2

2 Queen Standard Access Tub

  • Sleeps 4

View all photos for Premium King Room

Premium bedding, desk, iron/ironing board, cots/infant beds

Premium King Room

  • Sleeps 4

Comm Access King Standard Room

  • Sleeps 2

Standard Room with Two Queen Beds

  • Sleeps 4

1 King Standard Access Shwr

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

Standard King Room

  • Sleeps 2

1 King Standard Access

  • Sleeps 2

2 Queen Standard Access

  • Sleeps 4

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About this property

Holiday Inn Knoxville N - Merchant Drive

A full-service spa, a fitness centre and a seasonal outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Holiday Inn Knoxville N - Merchant Drive offers 123 accommodations with coffee/tea makers and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
During your stay at Holiday Inn Knoxville N - Merchant Drive, you'll be within walking distance of Knoxville Expo Center. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Pets welcome for a fee
Holiday Inn Knoxville N - Merchant Drive offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. The business-friendly Holiday Inn Knoxville N - Merchant Drive also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 (weight limit: 20 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cots (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Inn Knoxville

Clarion Knoxville

Knoxville N Merchant Drive

Holiday Inn Knoxville N Merchant Drive

Holiday Inn Knoxville N - Merchant Drive Hotel

Holiday Inn Knoxville N - Merchant Drive Knoxville

Holiday Inn Knoxville N - Merchant Drive Hotel Knoxville

Holiday Inn Knoxville N - Merchant Drive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 138 out of 572 reviews
Rating 8 - Good. 245 out of 572 reviews
Rating 6 - Okay. 131 out of 572 reviews
Rating 4 - Poor. 34 out of 572 reviews
Rating 2 - Terrible. 24 out of 572 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Chad

Stayed 1 night in Nov 2025

10/10 Excellent

Ebony

Business traveller
Liked: Cleanliness, staff & service, amenities
Great Customer Service!! My husband left a pair on sneakers at in the room after we checked out. I received a text message alerting me and them offering to ship to me. We will be back to this hotel only when visiting Knoxville.
Stayed 4 nights in Nov 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight on the way to destination. Slept well. All the three of us needed or wanted.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

beg bug!

It is a very nice hotel and the staff is very friendly. But be careful! Bed bugs! My entire arms is swollen..

6/10 Okay

Matty Boy, DSM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hotel close to interstate and restaurants.

Hotel staff was friendly and helpful. Very nice breakfast. Location was convenient to downtown and restaurants.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Do not get a room facing the freeway

Do not get a room facing the freeway. Very poor noise mitigation. There are better choices in the area

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort

Nice hotel for the price.

Hotel was good and clean, room carpet and bathroom need up-dating, breakfast was very basic, nice staff.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOPS in Knoxville!

Always a wonderful stay at this Clarion hotel. This hotel is, without a doubt, the best deal in Knoxville. Comfort, cleanliness, and overall satisfaction, it's TOPS!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable staff, enjoyed the stay.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there for mix of business and pleasure - very pleasant folks and clean, neat and well lite

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight spot

Great spot for overnight.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on vacation -this was top of the line budget hotel!

4/10 Poor

Don

Disliked: Staff & service, property conditions & facilities, room comfort

A No Sleep Hotel

My room was on the East side of the building facing Interstate 75. The bumper to bumper truck traffic all night kept me awake all night. The only employee was a young girl in her early 20's and couldn't be found, Tried to use the recliner chair but it was broken and locked in an uncomfortable position. Would I stay here again.......absolutely not.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay there. Great rooms,breakfast, and staff.

8/10 Good

Lynn , Wildomar Ca

Liked: Cleanliness, staff & service

A good room for a great price.

My friends and I were visit the area for my first time and somehow I was put in charge of booking the room. I got so lucky with my choice. While the room was small t was clean and well taken care of. The only negative was the odor of chlorine in the water and the dry skin as a result. Amber was a sweetheart and directed us to a few local places to have fun and it was much appreciated. I would definitely stay here again. Fingers crossed they refill the Coke Zero in the vending machines.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Pawel, Houston

Disliked: Staff & service
Nominal free wi-fi, but I was not able to make a connection. Very poor breakfast.

8/10 Good

Jo, US

Liked: Cleanliness, property conditions & facilities, room comfort

Clean, friendly hotel across street from shopping

Very clean, comfortable and spacious rooms. Friendly courteous staff

8/10 Good

nadia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, Great value!

The hotel staff were friendly, the hotel was clean and the complimentary breakfast was great. The decor is dated and we had a room that faced the highway- which was a little loud. Luckily, we had a white noise machine that canceled that out! Overall, we would stay again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort