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Aparthotel

Portal House Apartments

3.0 star property

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Photo gallery for Portal House Apartments

Superior Apartment | 1 bedroom, premium bedding, minibar, in-room safe
Garden
Reception
Senior Apartment | 1 bedroom, premium bedding, minibar, in-room safe
Deluxe Apartment | Private kitchen | Mini-fridge, microwave, coffee/tea maker, electric kettle

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪14 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment | 1 bedroom, premium bedding, minibar, in-room safe

Superior Apartment

  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Bed

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About this property

Portal House Apartments

Aparthotel with free breakfast, steps from Royal Road
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and an LCD TV with satellite channels. Comforts include premium bedding and a pillow menu. Other touches available are a minibar and a rainfall shower. Housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Portal House Apartments. During your stay, you're just a quick walk from Main Market Square. Features include free breakfast and free WiFi in public areas, plus a round-trip airport shuttle (surcharge). This comfortable aparthotel has 20 apartments. Each apartment offers free WiFi and an LCD TV.
  • Each apartment offers an LCD TV, a microwave and a minibar
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Royal Road and 3 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee
Free breakfast is served daily. Public spaces have free WiFi. Event space at this aparthotel measures 377 square feet (35 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Portal House Apartments.

This 3-star Kraków aparthotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transport

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Portal House Apartments offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 1:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Reviews

Portal House Apartments Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 145 out of 174 reviews
Rating 8 - Good. 25 out of 174 reviews
Rating 6 - Okay. 3 out of 174 reviews
Rating 4 - Poor. 0 out of 174 reviews
Rating 2 - Terrible. 1 out of 174 reviews

Reviews

8/10 Good

Carmine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk were friendly and offered some great advice when asked about a few of the places I was thinking about visiting. The building sits on a relatively quiet street in the old town, so it is convenient but not as loud as I would imagine other locations might be. The room was clean and spacious but the bed was a little firm for my liking. Despite that, I would definitely stay here again.
Stayed 3 nights in Jul 2025

6/10 Okay

Mai

Too noisy
Stayed 2 nights in Jul 2025

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.
Stayed 6 nights in Jul 2025

10/10 Excellent

Manie

Liked: Cleanliness, room comfort

Great hotel/apartments in a super location!

Portal House apartments are in a super location only 300 meters from Old Town square literally a three or four minute walk. Rooms were spacious and well maintained. Like MANY places in Europe the building has air conditioning but each individual room doesn't control it. Having said that I left yesterday and it was 93 degrees and the room was comfortable better than other places I've stayed as far as room temperature.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Great location. Have to call the front office to turn on/off and adjust AC....no control in room. Have to be buzzed in anytime you want to enter the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, room comfort

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Stayed 3 nights in Jul 2025

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, room comfort

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Stayed 4 nights in Jul 2025

10/10 Excellent

MINORI

Travelled with group
Liked: Cleanliness, room comfort

super-nice hotel

This hotel is located in the old town, about a 10-minute walk from the central station, making it very convenient. It’s situated in an area with little car traffic, and the room faces a courtyard, so it’s very quiet. The courtyard is lush with trees, providing fresh air and a pleasant atmosphere. The room is extremely clean, with high ceilings that make it feel very comfortable. The shower has good water pressure. Breakfast was excellent, with a great selection of salads and bread. The staff were very kind, and I had a very pleasant stay. I wish I could stay here for about three months.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms, great location, friendly staff, nice breakfast.
Stayed 2 nights in Jul 2025

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location close to the market square.we enjoyed the breakfast.We liked the room and the en-suite. The main problem we had was the air conditioning was not always on and during the night we had to open the windows even though it was 3.30 in the morning we had noise all night long with people shouting in the street .,We spoke to reception to put on the air conditioning all night but this was not done . So the following evening I spoke to the young lady on the reception and she switched it on in a box outside our room .When it’s been so hot you need the windows open but with the noise outside you can’t . Our room was 7.3 on the fourth floor .There are also a bar opposite the apartment and one each end of the road .Out of the five nights we stayed 3 nights Thursday until Sunday we did not sleep.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, room comfort
Great hotel in a fab location! Would definitely book it again
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Alexa

Liked: Cleanliness, room comfort
Awesome!! Staff and accommodations were incredible, clean, and super comfortable. The full breakfast is delicious!
Stayed 3 nights in Jul 2025

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, room comfort

Perfect location near the action, but quiet

This was the perfect location for us. Just a few blocks from the bustling old town square, but far enough away to be peaceful and quiet. Staff was exceptionally helpful - giving us tips we didn’t even know we needed and accommodating special requests. Apartment offers more space than a hotel room and is very clean. I liked the nice spread of Polish food offered at breakfast. They had complimentary pieces of Polish chocolate at the front desk, which was a nice touch. Go to Wodka Bar at the corner for a tasting of 6 of their 100+ vodkas. This is a nice home away from home.
Stayed 4 nights in May 2025

10/10 Excellent

Carlo

Travelled with group
Liked: Cleanliness, room comfort

Awesome Job Woytek

Place and roo. Was awesome. The front desk (Woytek) went above. Willing to help.
Stayed 1 night in Jun 2025

8/10 Good

CAROL

Liked: Cleanliness, room comfort

Short break

Lovely hotel ,staff very helpful and friendly, very clean ,breakfast cold or hot buffet type plenty of it,very close to the main square but no noise. would stay again
Stayed 4 nights in Jun 2025

10/10 Excellent

Hanna

Liked: Cleanliness, room comfort
Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Stayed 1 night in Jun 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, room comfort
It was very close to all amenities. However it was noisey especially when it was warm as no air con in the room so had to leave the windows open. One thing i will say is the shower tray very very slippy i had to put a towel on the base to feel safe in the shower. But great place to stay. Lovely breakfast and they made us something to take out with us when leaving very early. Would definitely recommend or stay again. Staff were lovely.
Stayed 4 nights in Jun 2025

10/10 Excellent

mei yee

Travelled with family
Liked: Cleanliness, room comfort
The hotel environment is comfortable, the sheets are soft, and the bathroom is big enough! The hotel staff is sincere and attentive! The place is quiet and prosperous! Highly recommend!
Stayed 2 nights in Jun 2025

10/10 Excellent

j

Liked: Cleanliness, room comfort

Fantastic stay

Absolutely fabulous place to stay. Room was spacious and furnished top class. We had a seperate bedroom. Lovely kitchenette. High class bathroom. Brilliant location. 5 min to main square, walkable to nany places. Good public transport w min walk. Staff were marvellous. Felt very secure. Breakfast was just yummy. Thankyou. Would stay a million times over, already recommended to my brother.
Stayed 4 nights in Jun 2025

10/10 Excellent

rachel

Travelled with group
Liked: Cleanliness, room comfort
Fab location just around corner from the main square. We stayed in the top floor apartment which was so spacious and comfortable. We were 3 friends staying together so this was ideal. Lovely breakfast and staff were really helpful and friendly. Would definitely recommend.
Stayed 3 nights in Jun 2025

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.
Stayed 2 nights in May 2025

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
Stayed 3 nights in May 2025