6/10 Okay
E M., England, UK
22 Sept 2025
Beautiful looking property within generous grounds. Air conditioning a major plus and outside rating area a nice addition.Communication wasn't great when prior to holiday and asked about any basic provisions the emsil wasn't answered even when followed up.They only supplied two towels for 10 day stay until asked for two more for the pool and then supplied. Only one tea towel. Every sun lounger except one were badly ripped and only replaced when requested as unsafe and uncomfortable. New Sun loungers could only be used for two days as had to wait for delivery; what we would have expected with a 'premier host' is for these to be checked after each rental so this kind of thing is avoided.We rented the property because it had a BBQ, a big part of our holiday, yet it was a plancher. Local rules stated BBQs only banned if 200 metres from a forrest, we were not. It sounds like a small problem but important to us and we wouldn't have rented had we known in advance and website updated. Petanque couldn't be found anywhere and the table tennis table was filthy with no bats and ball. When we asked where they were no response again.We have rented holiday properties in Provence for the last 10 years and never had issues. Overall a lovely property but communication poor and disappointing.
E M.
Stayed 10 nights in Sep 2025