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Heritage Hotel Lancaster

3.0 star property
VIP Access

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Photo gallery for Heritage Hotel Lancaster

Seasonal outdoor pool, pool umbrellas
Interior entrance
Interior entrance
Fountain
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available

Explore the area

View in a map
500 Centerville Rd, Lancaster, PA, 17601
  • Dutch Apple Dinner Theatre
    ‪1 min walk‬
  • Franklin & Marshall College
    ‪8 min drive‬
  • Spooky Nook Sports
    ‪9 min drive‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, soundproofing

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(47 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Double Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Deluxe Room, 1 King Bed, Jetted Tub, Pool View | Premium bedding, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

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Exterior

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About this property

Heritage Hotel Lancaster

Hotel with free parking, steps from Dutch Apple Dinner Theatre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Heritage Hotel Lancaster offers 164 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 35-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Heritage Hotel Lancaster. During your stay, you're just a quick walk from Dutch Apple Dinner Theatre. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Dutch Apple Dinner Theatre and 7 minutes by car from Franklin & Marshall College
  • Pets welcome for a fee (restrictions apply)
Heritage Hotel Lancaster offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 5 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Heritage Hotel Lancaster. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Lancaster hotel.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Heritage Hotel Lancaster has a restaurant serving breakfast, brunch, lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 16.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,844 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room roll-in shower
  • Lift
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1969
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Direct Key mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 35.00 per pet, per day
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.95 for adults and from USD 10.95 for children
  • Pet fee: USD 35.00 per pet, per day
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Direct Key mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Heritage Hotel
Heritage Hotel Lancaster
Heritage Lancaster
Heritage Hotel Lancaster Hotel
Heritage Hotel Lancaster Lancaster
Heritage Hotel Lancaster Hotel Lancaster

Reviews

Heritage Hotel Lancaster Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 534 out of 1006 reviews
Rating 8 - Good. 305 out of 1006 reviews
Rating 6 - Okay. 93 out of 1006 reviews
Rating 4 - Poor. 36 out of 1006 reviews
Rating 2 - Terrible. 38 out of 1006 reviews

Reviews

4/10 Poor

Christine

Disliked: Staff & service, amenities, property conditions & facilities
It was old, tired, dark, musty. The sheets smelled like chlorine bleach.
Stayed 1 night in May 2025

10/10 Excellent

Ropheline

Stayed 1 night in May 2025

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and quiet

Staff was friendly and answered any questions we had. The beds were comfortable. The bathroom was tiny but the water was the perfect temp every time we showered. There was shampoo, conditioner, and body wash mounted in the shower and makeup remover on the sink counter. The one thing that would've been nice was hand soap. My daughter got to enjoy the pool which was clean. There's even a 1ft pool for smaller children. It was a nice location with restaurants, grocery stores, CVS, and beer distributor nearby. The place was overall very nice. It is a little outdated but honestly I really liked it.
Stayed 2 nights in May 2025

8/10 Good

Tahira, Bloomfield

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel is very outdated. But it was very clean. The front desk staff was very nice. It's a good place to stay for a night or two.
Stayed 1 night in May 2025

10/10 Excellent

Olga

Stayed 1 night in May 2025

6/10 Okay

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the room was clean. Our room however had a very musty smell.
Stayed 1 night in May 2025

10/10 Excellent

Nancy

Stayed 1 night in May 2025

10/10 Excellent

Timothy

Stayed 2 nights in May 2025

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness
It was very convenient for what we needed. It is a little dated but appeared to be clean. They get busy with kids' teams on weekends and it can get a little loud at times in the hallways.
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Stayed 1 night in May 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Nice room and property.
Stayed 1 night in May 2025

6/10 Okay

Thomas

Stayed 1 night in May 2025

8/10 Good

Lamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff were friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All around excellence.

Heritage was very clean. Did not have any odors. Bed was very comfortable. Single serve kpod coffee maker in room. Staff was helpful and nice. Restaurant on-site was excellent. Finally found a place in the area that I will definitely go back to.
Stayed 2 nights in May 2025

8/10 Good

Sara, Battle Creek

Travelled with family and small children
Liked: Cleanliness, amenities
.
Stayed 1 night in May 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay.
Stayed 1 night in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert, Wilcox

Liked: Cleanliness, property conditions & facilities
Staff was great and very hopeful
Stayed 1 night in May 2025

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Definitely a bit dated, but it was pretty good!
Stayed 1 night in May 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth H

Stayed 1 night in May 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for our family reunion

This is a great place to stay when visiting Lancaster County. My stay was 3 nights (Fri/Sat/Sun) and it was very quiet each night, I didn't hear any noise at all except about 9 AM each morning. The beds was confortable and the room was very clean. Loxley’s Restaurant is excellent- I ate there each day, delicious food ! Our reunion was accomodated in a private room, which was perfect size and much appreciated! The front desk staff is very friendly and helpful and Housekeeping staff was also very pleasant. This is a great location to see Lancaster. We saw 5 covered bridges, several Amish horse and buggies on the rural roads and much more. Most of our reunion attendees are from Lancaster County and it was a wonderful trip, great to see Lancaster again !
Stayed 3 nights in May 2025

10/10 Excellent

Morgan

Stayed 1 night in May 2025

4/10 Poor

Sonia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I used to love to come to this hotel. But not now. It looks run down and furniture by the lobby old and dirty. Breakfast was not the quality it used to be.
Stayed 1 night in May 2025