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Holiday Inn Express Hotel & Suites Charlotte by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Charlotte by IHG

Free daily on-the-go breakfast
Exterior
Exterior
Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board
Room amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
500 Meijer St, Charlotte, MI, 48813
  • Place, Sparrow Eaton Hospital
    ‪2 min drive‬
  • Place, Eaton County Fairgrounds
    ‪3 min drive‬
  • Place, Windwalker Underground Gallery
    ‪3 min drive‬
  • Airport, Lansing, MI (LAN-Capital Region Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (California King, Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (California King, Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility)

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Extra Floor Space)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Extra Floor Space)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Jetted Tub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Express Hotel & Suites Charlotte by IHG

Along with an indoor pool, this smoke-free hotel has a fitness centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Charlotte by IHG offers 67 air-conditioned accommodations with a safe and free newspapers. Premium cable televisions are provided. Kitchenettes offer fridges, microwaves and coffee/tea makers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Charlotte by IHG. During your stay, you'll be close to Maple Brook Golf Club. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 4-minute drive from Maple Brook Golf Club and 12 minutes from The Country Mill
Holiday Inn Express Hotel & Suites Charlotte by IHG offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Charlotte by IHG. Free self parking is available.

This Charlotte hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Charlotte
Holiday Inn Express Hotel Charlotte
Holiday Inn Express Hotel Suites Charlotte
Holiday Inn Express Hotel Suites Charlotte by IHG
Holiday Inn Express Hotel Suites Charlotte an IHG Hotel
Holiday Inn Express Hotel & Suites Charlotte by IHG Hotel
"Holiday Inn Express Hotel Suites Charlotte an IHG Hotel"
Holiday Inn Express Hotel & Suites Charlotte by IHG Charlotte

Holiday Inn Express Hotel & Suites Charlotte by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 300 out of 621 reviews
Rating 8 - Good. 171 out of 621 reviews
Rating 6 - Okay. 68 out of 621 reviews
Rating 4 - Poor. 48 out of 621 reviews
Rating 2 - Terrible. 34 out of 621 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cara

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was spotless! Clean, crisp sheets, nice clean smelling room and a great price!
Stayed 3 nights in Nov 2025

10/10 Excellent

David

Stayed 1 night in Dec 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Room was great.
Stayed 1 night in Nov 2025

8/10 Good

Leah

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very pleasant! They made the stay well worth while. The room wasn't quite up to the level of cleanliness that we are used to at most Holiday Inn Express locations, and the pool unfortunately wasn't open during our stay, but they are remodeling so we can understand.
Stayed 1 night in Nov 2025

6/10 Okay

Blake

Stayed 1 night in Nov 2025

10/10 Excellent

Mike

Stayed 1 night in Nov 2025

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room. Very comfortable.
Stayed 1 night in Nov 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great. Facility and rooms were clean. Had to replace the room keys several times because they quit working.
Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Stayed 3 nights in Oct 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service
Great room, very welcoming staff, hotel is in very good shape
Stayed 1 night in Oct 2025

10/10 Excellent

Kristi

Liked: Cleanliness
Stayed 2 nights in Oct 2025

2/10 Terrible

Mark

Stayed 1 night in Oct 2025

6/10 Okay

Noreen

Travelled with partner
Liked: Cleanliness, amenities
I requested a handicap room on first floor. I was given non handicap on third floor. There was only one bath towel I requested additional on the first day. Our stay was three days never received the needed bath towel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Damon

Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Ronald

Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't there long, but the TV picture was clear, the Lions won, and the front desk staff was great!
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Stayed 1 night in Sep 2025

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Matt

Stayed 1 night in Sep 2025

10/10 Excellent

Kathleen, Grimsby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just renovated….very nice. Great coffee….best we have had in a hotel in a very long time. Friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Bed

Awesome mattress and great pillows! Incredible nights sleep.
Stayed 1 night in Sep 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Very good the person who checked us in gave us great dinner recommendations and ride share. We appreciated your help
Stayed 2 nights in Sep 2025

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accommodating
Stayed 2 nights in Sep 2025

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and helpful. The facility was clean and well maintained.
Stayed 1 night in Sep 2025