Communication with the owners was great from book g through the start of our stay. However, upon our arrival, one of the toilets was broken, and there were carpet stains (several very bad ones) that we didn’t want to get charged for. We reached out and still, a week later, have not heard back. The cabin was as described, but it was in bad need of a cleaning. There was something sticky all over the bar stools and counter top, the floor was gross (especially under the couch and table, the fans were so dusty that a dust bunny fell on one of the kids’ dinner plate on the first night, and the grill was so dirty that it caught on fire when we used it. To top it all off, the cleaning person had left an envelope on the countertop asking for tips! The hot tub was not full enough to heat properly or run the jets. The shelves in the refrigerator were all broken, and the tight fit in the fridge meant that several things froze being so close to the cooling element. We enjoyed our vacation and hiking; it was 20-30 minutes from all of the trails. We love hocking hills, but we won’t be staying here again!