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Dorsett Shepherds Bush

4.0 star property

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Photo gallery for Dorsett Shepherds Bush

A modern building with a glass facade and a sign that reads "DORSETT".
A modern hotel lobby with a central staircase, seating areas, and a reception desk.
A modern hotel room with a marble bathroom vanity, a large bed with a headboard, a television mounted on the wall, and a large window with curtains.
A spacious lobby with a modern ceiling design, a reception desk, and a staircase leading to upper floors.
A spiral staircase with a modern design and a view of the sky through a glass panel.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Westfield London Shopping Centre
    ‪4 min walk‬
  • Place, Shepherd’s Bush Market
    ‪4 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Dorsett Room

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Dorsett Room

8.0 out of 10
Very good
(138 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a small table, and a nightstand with a lamp.

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with a large bed, a sofa, a desk, and a chair.

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Dorsett Shepherds Bush

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Dorsett Shepherds Bush offers 317 accommodations with minibars and a safe. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you're just a quick walk from Westfield London Shopping Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the proximity to shopping
  • 6 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Jin Bar – This bar serves breakfast and light fare. Open daily.
On-site venue No. 3 – This coffee shop only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 671 out of 1574 reviews
Rating 8 - Good. 396 out of 1574 reviews
Rating 6 - Okay. 268 out of 1574 reviews
Rating 4 - Poor. 141 out of 1574 reviews
Rating 2 - Terrible. 98 out of 1574 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrated room was a bonus. Massive bed and very chic.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Biju Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location. Staff were polite. Good service.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here as it was close to the O2 venue next door. On arrival the entrance was grand, but the customer service didn’t match. We were confused to be asked about where we travelling after checkout, which was then loosely linked to immigration by the staff member. Would only stay again if visiting the venue next door.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Leo

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean but there was a few stains and scuffs all along the walls.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities
Nice hotel in good location. On both check in and check out there were staff available but didn’t acknowledge me until their colleague took over
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Greg

Disliked: Cleanliness, property conditions & facilities
I've stayed here regularly for the last four years and I think standards have definitely slipped. My room's air conditioning was broken, I told reception on leaving for dinner and when I returned it was still broken with no acknowledgement from reception. The rooms are looking tatty, especially the bathrooms. There was no water in my fridge as there usually would be either.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

David

I had an awful experience with the Dorsett Shepherd's Bush that necessitated in me having to leave the premises to stay at a nearby hotel. I'm still waiting for an explanation from the hotel as to why my checked in room (with do not disturb sign changing on the door) was accessed, my private property packed and removed by persons unknown without my permission. It was supposedly moved to alternative room which I hadn't requested and which was also empty of my belongings! My bag with papers, medication, clothes, private material etc was eventually found in lost property. I felt unsafe at the hotel. I felt lied to about what had transpired. Very troubling experience all together.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Celeste

Disliked: Cleanliness, property conditions & facilities
Room was stuffy and had a smell
Stayed 1 night in Mar 2026
Verified

8/10 Good

Gerry

Liked: Cleanliness, property conditions & facilities
Just stayed in hotel. Did not use any facilities
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities
No on site restaurant currently, room clean but warm ( room 224) settings would not adjust , tv kept stalling and pixellating.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Victoria

Nice staff, comfortable room, great breakfast
Stayed 1 night in Feb 2026
Verified

8/10 Good

DEBORAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was spotless and very tastefully decorated. The downside was that half our light switches in our room didn't work. Also the cooked breakfast was cold.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Javed

Clean and as described
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Dani

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty rooms
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Eireen

Liked: Cleanliness
Disliked: Amenities
Positivt: Nytt hotell, kort tid på innsjekk/utsjekk, fint størrelse på standard room, fint at man kan velge bort renhold og da få rabatt på mat/drikke(selv om vi ikke benyttet oss av dette), kort vei til t-bane, kort vei til kjøpesenter og restauranter. Deilig med håndklevarmer. Negativt: frostet glass fra rom og inn på bad/dusj så man kunne se den personen som dusjer ganske godt inn på rommet. Sikkert fint når det er et par, men for venninner på tur (eller som meg som reiste med en tenåring)så kan det være litt ubehagelig. Ingen dobørste!! Lavt vanntrykk i toalettet og ingen dobørste er bare EKKELT! Heller ingen tørkepapir eller lignende som et hotell av denne standard burde ha! Området er helt ok på dagtid, men på kveldstid føltes det litt utrygt for meg da jeg gikk med datteren min. Mye "gjenger" og det lukter weed overalt. Vi ble ropet en del etter både på gaten til/fra tube stasjonen og i parken.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Oluwayemi

Liked: Cleanliness, staff & service, amenities
Good space and amenities
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Timea

Liked: Cleanliness
Disliked: Property conditions & facilities
My room was just ok for one night .
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
The fact that I asked for a heater to be placed in advance in our room for my wife was great service . Unfortunate not to have access to restaurant for dinner on Valentine weekend!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Damian James

Liked: Cleanliness, staff & service
Bed was really comfortable
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Faraaz

Overcharged my booking, despite me telling them I have
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent for what I required, the staff especially Francois the manager were top draw, the shared facilities were very clean and of a great standard and the atrium was superb.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
The room was lovely, the bed was amazing. The rooms aren't that big but is clean.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Adriane

Liked: Staff & service, amenities
Good value for money
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
room was clean, shower a bit small but good pressue.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, food and location
Stayed 5 nights in Jan 2026

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