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Dorsett Shepherds Bush

4.0 star property

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Front of property – evening/night
Dorsett Room | Premium bedding, minibar, in-room safe, desk
Lobby
Reception
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Shepherd’s Bush Market
    ‪3 min walk‬
  • Place, Westfield London Shopping Centre
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

View all photos for Dorsett Room

Dorsett Room | Premium bedding, minibar, in-room safe, desk

Dorsett Room

8.2 out of 10
Very good
(124 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(23 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

Studio Suite

  • Sleeps 3

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Dorsett Twin Room

Premium bedding, minibar, in-room safe, desk

Dorsett Twin Room

  • Sleeps 2

Dorsett Double Room

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

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About this property

Dorsett Shepherds Bush

Hotel with a restaurant, near Westfield London Shopping Centre
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site.
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The shopping around Dorsett Shepherds Bush gets high marks from our customers. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Restaurant Spice Gallery
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by foot from Westfield London Shopping Centre and a 4-minute drive from Kensington High Street
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Spice Gallery – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Jin Bar – This bar serves breakfast and light fare. Open daily.
On-site venue No. 3 – This coffee shop only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Jin Bar
  • Restaurant Spice Gallery

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 907 out of 2081 reviews
Rating 8 - Good. 536 out of 2081 reviews
Rating 6 - Okay. 337 out of 2081 reviews
Rating 4 - Poor. 173 out of 2081 reviews
Rating 2 - Terrible. 128 out of 2081 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, clean and hospitable staff with good facilities. Only minor issue - told by reception the breakfast (additional fee paid in booking) finished at 10.30am. We arrived at 10.05am to be refused breakfast as weekday breakfast finished at 10am. Refund or alternative was not offered. Otherwise great stay lovely hotel and rooms.
Stayed 1 night in Aug 2025

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station and Westfield shopping.
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Stayed 2 nights in Aug 2025

2/10 Terrible

Delvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I
Stayed 5 nights in Aug 2025

6/10 Okay

Alex

Travelled with family
Liked: Staff & service, amenities
Staff were very helpful and friendly when asking questions. Showed a genuine interest in helping out and providing a great service. The hotel lobby is very grand as well as the room corridors being very well kept. However the room is very dated and quite dirty with stains all over the walls and carpets. Bathroom is very nice and big enough for 2 people. The location is very good as it is close to shops and transport links, however the area features a lot of noise at late hours which can make you feel slightly on edge if travelling back from the city centre late.
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Incredible experience at the Dorsett! Leela always welcomes us warmly and, even more impressively, remembers us every time we arrive, something that makes us feel truly valued as frequent guests. This time, she went above and beyond to make our stay exceptional. Huge thanks to Leela and her amazing team, who are a real credit to the Dorsett and to their customers. We can’t recommend them highly enough! Outstanding
Stayed 4 nights in Aug 2025

8/10 Good

Ejiro

Stayed 4 nights in Aug 2025

10/10 Excellent

Anthony John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent stay and great staff
Stayed 1 night in Aug 2025

6/10 Okay

Nadine

Travelled with group
Liked: Room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Isabella

Liked: Staff & service, property conditions & facilities, room comfort
Amazing staff and service, excellent hotel and ver nice rooms, however the cleaning of the room was not the greatest
Stayed 5 nights in Aug 2025

10/10 Excellent

richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Very nice location Very good room The crew is great Twinkle took really good care of us to upgrade our night Thank you to her
Stayed 1 night in Aug 2025

8/10 Good

Seungyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Nina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Brian

Stayed 3 nights in Aug 2025

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here
Stayed 1 night in Aug 2025

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here for 4-5 years, and it was amazing, now it’s in the opposite end of the spectrum. Tired, in desperate need of a renovation. The majority of staff are rude and unhelpful. I will not be booking this hotel again, after many years of being a loyal customer, the service I have received and the rooms that have broken/damaged curtains and blinds, shoddy furniture, and shower/bathrooms that have a vile pungent smell, not what you would expect from a 4-5 star hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and friendly staff

Stay was very good. The room was clean and the bed was very comfortable. Air con wasn’t the best, but was ok. Shower appeared to flood the bathroom floor, but no big issue. Location is very good and close to underground. Would definitely recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Mara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and comfatble. Good sized rooms and friendly staff. Very close to Shepherds bush and Shepherds bush market tube stations. Would stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Dated and in poor condition had to move rooms due to the noise in corridor, wouldn’t recommend
Stayed 2 nights in Aug 2025

2/10 Terrible

Mugge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Felicity

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had booked a suite which was meant to include a double bed and a sofa bed No sofa bed was available so my niece and i had to share the double bed which we had not wanted to do. There was a defective kettle with a faulty spout so boiling water spouted out and could have caused an accident. There was a coffee machine but not any pods. The cleaners had missed a dirty glass behind a chair. There were pins in the sofa qhich could have caused an accident. Some of the breakfast items were cold.
Stayed 1 night in Aug 2025

2/10 Terrible

Ronald

Travelled with partner
The worst hotel I ever stayed in! The first room the shower drain had been removed and shower had mold in the drain and on the walls. Then “upgraded” to a “better” room. The shower drain was very, very slow and needed repair. Bath room flooded when shower door was opened. Complained to the front desk two days in a row, was told somebody would be up to repair, no one ever came up to repair. Then we did not have wash cloths in the bathroom, when inquired to get them, was told they don’t have wash cloths. Was told to use towels to wash face. Grout missing in tile floor. Room was well worn, and depart needs updating. When selecting this hotel it was rated 4 stars, should be rated minus 5 stars. This hotel should refund my money! Do not recommend this hotel to anybody!
Stayed 4 nights in Aug 2025

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