4/10 Poor
Andrew
Business traveller
10 Jun 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I have stayed at this hotel maybe 40-50 times over the last 6-7 years and is just not as good as it once was.
Very poor check-in. I booked a standard room and was informed they no longer had any left and i was allocated an accessible room. Clearly overbooking, I requested that if they couldn't give me what i had booked then they should at least offer me an upgrade.
After 10 mins of waiting around the head receptionist informed me that if i wanted an upgrade I would have to pay for it. - I didn't, i wanted what i had booked !
After another 10 mins of going backwards and forwards, they miraculously found me a standard room.
The room - No shower gel left in the dispenser, television didn't work.
Breakfast - £22.50 and massively overpriced for what's on offer.
Check out - Although I had pre paid through Hotels.com, i was asked to leave a £25 deposit for extras charged to the room. After checking out being told all was OK, my card was charged another £140. I went back to the hotel to query this to be informed that there had been an error and would be refunded. 7 days later this is still being shown on my statement and attempts to speak with reception staff is challenging at best.
To summarise , this is just becoming another standard, dated, London hotel who rely on tourists just passing through.
Andrew
Stayed 1 night in Jun 2025
