Novotel London ExCeL

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Where to?

Dates

November 2025

December 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available
Room service
Bar
Housekeeping
Pet-friendly
24/7 front desk

Explore the area

7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

Place, ExCeL Exhibition Centre
‪1 min walk‬
Place, IFS Cloud Royal Docks Station
‪6 min walk‬
Place, O2 Arena
‪3 min drive‬
Airport, London (LCY-London City)
‪4 min drive‬

Room options

Standard Room, 2 Single Beds

Excellent

25 sq m
Sleeps 2
2 Single Beds

Premium Room, 1 Queen Bed (Executive)

Good

25 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed with Sofa bed

Excellent

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Excellent

25 sq m
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed, Accessible

Excellent

Sleeps 2
1 Queen Bed

Superior Room, 1 Queen Bed with Sofa bed

Excellent

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Similar properties

Pool
Pet-friendly
Free WiFi
Restaurant

includes taxes & fees

9 Nov - 10 Nov

About this property

Novotel London ExCeL

Pet-friendly London hotel connected to the convention centre, 3-minute walk to ExCeL Exhibition Centre

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and self parking. Housekeeping is available on request.

Novotel London ExCeL offers 257 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London ExCeL's great location. During your stay, you'll be connected to the convention centre and just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Buffet breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym, a steam room and a sauna
Guests have great things to say about the helpful staff and the location
Just a 3-minute walk from ExCeL Exhibition Centre and 4 minutes on foot from Royal Victoria Bridge
Pets welcome for a fee (restrictions apply)

Novotel London ExCeL offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4532 square feet (421 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.

Upper Deck – This brasserie serves breakfast, lunch and dinner.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 25 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Upper Deck

Things to do

Gym
Sauna
Steam room
TV in common areas

Family friendly

In-room cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

4,532 square feet of conference space
Business centre
Meeting rooms

Outdoors

On a river
On the boardwalk/promenade
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
9 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2004
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Minibar

Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately GBP 18.10 per person
Self-parking fee: GBP 25 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel

Excel Novotel

Excel Novotel London

London Excel Novotel

London Novotel Excel

Novotel Excel

Novotel Excel Hotel

Novotel Excel Hotel London

Novotel Excel London

Novotel London Excel

Accor London Excel

Novotel London ExCeL England

Novotel London Excel Hotel London

Novotel London ExCeL Hotel

Novotel London ExCeL London

Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Brian

29 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

8/10 Good

mandy

Travelled with family

29 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

8/10 Good

Scott

27 Jul 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Sleek, modern and ideally situated.

The trip was to attend the Formula E race at the ExCel, and so I chose this particular hotel because while I wanted just a place to rest my head after a long day, knowing I wasn’t going to be spending much time in the room, I also wanted to know that the time I did spend in the room, I would be comfortable. Unfortunately, I can’t say I was particularly comfortable in my room, although the rest of the hotel was as lovely as I remember from my previous visits. The hotel is in excellent condition, and offers a wide variety of facilities for mainly business orientated travellers. While I wouldn’t recommend the hotel as particularly family friendly, it is an excellent choice for those people who are attending any kind of convention at the ExCel, and indeed with its handy links to the O2 Arena and even Canary Wharf, it is ideally situated for those types of travellers.

Stayed 2 nights in Jul 2025

10/10 Excellent

Parita

24 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

8/10 Good

James

Business traveller

20 Jul 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

6/10 Okay

BPSI

Business traveller

20 Jul 2025

Dated to 90s Dining room in morning cannot deal with breakfast rush/crush as everything in same crowded space Bar service so slow, watched a cocktail being mixed over 10 minutes, request by other customer for salt and vinegar for food met with strange look and 5 minute wait to find vinegar in dish and no way of serving it

Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with family

7 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Thidar

25 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location and friendly staff, spacious rooms

Stayed 3 nights in Jun 2025

8/10 Good

saj

22 Jun 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Thidar

Travelled with family

22 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staffs very friendly and helpful

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

21 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

If you want decent air con go elsewhere

The room was so hot and the air con control unit was old school, not digital. Mattress topper on the bed kept sliding around

Stayed 1 night in Jun 2025

10/10 Excellent

Safiyaa

17 Jun 2025

Stayed 3 nights in Jun 2025

6/10 Okay

Mark

Travelled with family

16 Jun 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

So we arrvived early to check-in and joined the que but staff failed to keep to this and allowed 2 people to jump in before me. Room was warm and a lack of plug sockets also the TV had a crack in the center on the screen i reported this and not repaired and offered a desk fan to try and help with room temp but lack of sockets ment could not use. Breakfast was ok food below average with only choice of sauce being tomato. For the price you can get a better quantity of room for location

Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

15 Jun 2025

Stayed 1 night in Jun 2025

6/10 Okay

Sham

Business traveller

15 Jun 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Should’ve been better. Like the washrooms, water keep coming out. Sometimes, key doesn’t work. Chromecast doesn’t work in TV

Stayed 6 nights in Jun 2025

10/10 Excellent

Kelly, East Sussex

7 Jun 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jun 2025

6/10 Okay

Ali

1 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The small hotel parking is open to public for the same price, and hotel being next to the Excel means there is nooo parking space available during an event. The sign when entering the parking always says there is space, but it’s not true, when you get in, you will see there is no car park available and many cars already entered and found no space is available, and now they have to pay £5 to exit the car park.

Stayed 2 nights in May 2025

6/10 Okay

Ali

1 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel has parking which is open to public for the same price. And as it’s next to the Excel, there is no parking space available during daytime.

Stayed 1 night in May 2025

10/10 Excellent

Ann

Travelled with partner

30 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was so friendly, and very helpful, just a lovely place to stay. The extra little accessories in room and bathroom I thought it was a lovely touch, just couldn’t rate this place higher enough thank you and well done to all.

Stayed 1 night in May 2025

10/10 Excellent

Fatima, England

22 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay for concert at o2, the hotel was clean and convenient, breakfast was good too (extra charge for a breaky) few minutes walk to ride the cable car to the o2, very scenic and free if you have a concert ticket 😃😃😃

Stayed 1 night in Apr 2025

6/10 Okay

Ryan Colin

Travelled with family

20 May 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Really needs a revamp. Very tired in places and has the most useless sink in the bathroom. Barely able to wash hands in there.

Stayed 4 nights in May 2025

8/10 Good

Carolyn

19 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable stay

Very pleasant stay - I have stayed here before so I knew that the Hotel was very clean and the rooms were a very good size and very clean. The only issue we had was that the room key didn't work when we first checked in but I understand this was a technical issue within the hotel which was rectified later that evening.

Stayed 1 night in May 2025