Novotel London ExCeL

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Dates

September 2025

October 2025

Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast available
Room service
Bar
Housekeeping
Pet-friendly
24/7 front desk

Explore the area

7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

ExCeL Exhibition Centre
‪1 min walk‬
IFS Cloud Royal Docks Station
‪6 min walk‬
O2 Arena
‪4 min drive‬
London (LCY-London City)
‪4 min drive‬

Room options

Standard Room, 1 Queen Bed with Sofa bed

Excellent

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

Excellent

25 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Standard Room, 1 Queen Bed

Excellent

25 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

Excellent

25 sq m
Sleeps 2
2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

Excellent

Sleeps 2
1 Queen Bed

Premium Room, 1 Queen Bed (Executive)

Good

25 sq m
Sleeps 2
1 Queen Bed

Similar properties

Daily buffet breakfast (GBP 19.5 per person)

Pet-friendly
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

28 Sept - 29 Sept

About this property

Novotel London ExCeL

Eco-certified hotel connected to the convention centre in London with a sauna

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and self parking. Housekeeping is available on request.

Novotel London ExCeL offers 257 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel London ExCeL's great location. During your stay, you'll be connected to the convention centre and just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Buffet breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym, a steam room and a sauna
Guests have great things to say about the location and the helpful staff
Just a 3-minute walk from ExCeL Exhibition Centre and 4 minutes on foot from Royal Victoria Bridge
Pets welcome for a fee (restrictions apply)

Novotel London ExCeL offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4532 square feet (421 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel London ExCeL. Parking is available for a fee.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.

Upper Deck – This brasserie serves breakfast, lunch and dinner.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 25 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Upper Deck

Things to do

Gym
Sauna
Steam room
TV in common areas

Family friendly

In-room cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

4,532 square feet of conference space
Business centre
Meeting rooms

Outdoors

On a river
On the boardwalk/promenade
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Assistive listening devices
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
9 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2004
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

LCD TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Minibar

Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately GBP 18.10 per person
Self-parking fee: GBP 25 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel

Excel Novotel

Excel Novotel London

London Excel Novotel

London Novotel Excel

Novotel Excel

Novotel Excel Hotel

Novotel Excel Hotel London

Novotel Excel London

Novotel London Excel

Accor London Excel

Novotel London ExCeL England

Novotel London Excel Hotel London

Novotel London ExCeL Hotel

Novotel London ExCeL London

Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Kelly, East Sussex

7 Jun 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jun 2025

6/10 Okay

Ali

1 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The small hotel parking is open to public for the same price, and hotel being next to the Excel means there is nooo parking space available during an event. The sign when entering the parking always says there is space, but it’s not true, when you get in, you will see there is no car park available and many cars already entered and found no space is available, and now they have to pay £5 to exit the car park.

Stayed 2 nights in May 2025

6/10 Okay

Ali

1 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel has parking which is open to public for the same price. And as it’s next to the Excel, there is no parking space available during daytime.

Stayed 1 night in May 2025

10/10 Excellent

Ann

Travelled with partner

30 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was so friendly, and very helpful, just a lovely place to stay. The extra little accessories in room and bathroom I thought it was a lovely touch, just couldn’t rate this place higher enough thank you and well done to all.

Stayed 1 night in May 2025

10/10 Excellent

Fatima, England

22 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay for concert at o2, the hotel was clean and convenient, breakfast was good too (extra charge for a breaky) few minutes walk to ride the cable car to the o2, very scenic and free if you have a concert ticket 😃😃😃

Stayed 1 night in Apr 2025

6/10 Okay

Ryan Colin

Travelled with family

20 May 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Really needs a revamp. Very tired in places and has the most useless sink in the bathroom. Barely able to wash hands in there.

Stayed 4 nights in May 2025

8/10 Good

Carolyn

19 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable stay

Very pleasant stay - I have stayed here before so I knew that the Hotel was very clean and the rooms were a very good size and very clean. The only issue we had was that the room key didn't work when we first checked in but I understand this was a technical issue within the hotel which was rectified later that evening.

Stayed 1 night in May 2025

10/10 Excellent

George

Travelled with group

18 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noice

Very nice rooms, very high tech equipment in there too.

Stayed 1 night in May 2025

10/10 Excellent

Sascha

Travelled with family

18 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and location. Would stay again

Stayed 1 night in May 2025

4/10 Poor

Verified traveller

18 May 2025

Stayed 1 night in May 2025

8/10 Good

Verified traveller

17 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was lovely and all the staff very friendly, very easy to find from station

Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with group

17 May 2025

A few improvements needed

One night stay with friends. Arrived to be told the wifi and electricity was down. Taken to our room by member of staff, no offer of drink to apologise and we weren’t advised that the issue was fixed (as advised we would). Room was very hot, which meant we didn’t sleep well. We went to the bar to order some drinks but no one offered to bring them to us.

Stayed 1 night in May 2025

10/10 Excellent

Nelson

30 Apr 2025

Liked: Staff & service, property conditions & facilities

Nice

Stayed 6 nights in Apr 2025

8/10 Good

Grace

Business traveller

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Kinjal

26 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Caragh

Travelled with family

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

Clint

Business traveller

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

Jane

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel with a few flaws.

Perfectly good hotel conveniently located for the Excel. We did not sleep due to the heat in the room which we had no control over. We had not been informed that there was work or issues with the heating system. Was disappointed with my main course at dinner which was not served with the baby new potatoes as per the menu description. Instead, without asking me, it came with a rather bizarre potato cake which I was told had vegetables in it but did in fact contain olives. My husband tasted it & declared it not at all nice. I was not offered an alternative.

Stayed 1 night in Apr 2025