Novotel London West

4.0 star property

Choose dates to view prices

Photo gallery for Novotel London West

Fresh fruits and beverages are arranged on a buffet, offering a variety of options.
Welcome to our reception area, featuring a sleek digital display screen and comfortable seating area with a piano.
Relax and socialize in our stylish lounge area, featuring a variety of seating options and a vibrant atmosphere.
Experience the sleek, modern architecture of this hotel, featuring a glass and white facade and beautifully maintained surroundings.
Relax and socialize in this serene outdoor seating area, featuring a sofa, chairs, and a potted plant.

Popular amenities

  • Room service
  • Parking available
  • Bar

Explore the area

Map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Eventim Apollo
    ‪6 min walk‬
  • Westfield London Shopping Centre
    ‪3 min drive‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪22 min drive‬

Room options

Executive Room, 1 Queen Bed

8.0 out of 10
Very good
(8 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(21 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(42 reviews)
  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(25 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room, 2 Single Beds

7.8 out of 10
Good
(13 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Superior Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

Premier Room, 1 Queen Bed (Executive)

8.0 out of 10
Very good
(8 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

About this property

Novotel London West

Hotel with 2 restaurants, a quick walk to Eventim Apollo
2 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference centre and self parking. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with minibars and a safe. 55-inch LCD televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The great public transport around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants and a gym are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by foot from Eventim Apollo and a 5-minute drive from Westfield London Shopping Centre
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Artisan – This fine-dining restaurant specialises in Modern European cuisine and only serves dinner.
Aroma – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Languages

Arabic, English, French, Greek, Hindi, Italian, Mongolian, Portuguese, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 84 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 21.75 per person
  • Covered self-parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1012 reviews
Rating 8 - Good. 292 out of 1012 reviews
Rating 6 - Okay. 155 out of 1012 reviews
Rating 4 - Poor. 72 out of 1012 reviews
Rating 2 - Terrible. 44 out of 1012 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sylvia

Stayed 3 nights in May 2025

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near to everything and also has quiet garden spaces to relax. Very clean. Organised and helpful staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Trennia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay, great location. Close to underground station.The staff were very helpful and friendly! Definitely would stay again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with Granddaughter for a concert at the Applllo. Definitely served our purpose. Enjoyed room service which was available 24 hours
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick, Puyallup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in friendly efficient personable staff. Very clean room, breakfast was very good
Stayed 1 night in Apr 2025

6/10 Okay

Malcolm

Stayed 2 nights in Apr 2025

10/10 Excellent

amir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Kyungmi

Stayed 2 nights in Mar 2025

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel.

Fabulous hotel with friendly staff. Great bars and ambiance throughout the whole hotel! We really enjoyed our stay and highly recommend this hotel.
Stayed 1 night in Apr 2025

4/10 Poor

Francis

Travelled with partner
Third time visiting and not impressed we had limited WIFi in the room which we called maintenance who said that they were looking it still not working after we checked out as for the room had dust on the cupboards and the air conditioner was faulty as on the lowest setting it was still hot all night and along with the quilt an unbearable night’s sleep, will not be staying here again
Stayed 1 night in Apr 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for the Apollo

Decent hotel. Perfect if you’re seeing a performance at the nearby Eventim Apollo as we were. Breakfast was really good. Lots of choice. Check in and out was seamless. Rooms are comfortable enough but feel quite dated with drab colours.
Stayed 1 night in Apr 2025

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Kate

Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Olga

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Titus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent quality to price ratio.

Hotel was just very fit for purpose. For the price , it seem an excellent quality .
Stayed 3 nights in Apr 2025

10/10 Excellent

Iulia Cristina

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect for what we needed

It was all that we wanted - close to the concert venue, clean, comfortable. Walls are quite thin, could easily hear people next door just talking but it wasn't a problem.
Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Stayed 1 night in Mar 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Really dated

The rooms are dated but it’s cheap.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
it was close to Hammersmith Underground Train Station!
Stayed 3 nights in Mar 2025

6/10 Okay

Mojdeh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The room was average, definitely felt more like a 3-star than a 4-star. The bathroom wasn’t great, which was disappointing. However, the breakfast was excellent, and the staff were friendly and helpful, making the stay more pleasant. Would recommend for the service and food, but not for the room quality.
Stayed 5 nights in Mar 2025