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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

2 restaurants, breakfast, dinner served; Modern European cuisine
Exterior
Sun deck
Bar (on property)
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Bar

Explore the area

View in a map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Single Beds

7.8 out of 10
Good
(15 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive) | In-room safe, desk, laptop workspace, blackout curtains

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

8.4 out of 10
Very good
(32 reviews)
  • 24 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(24 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(43 reviews)
  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout curtains

Premier Room, 1 Queen Bed with Sofa bed

  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior
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  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,085 reviews
The price is €162
includes taxes & fees
14 Dec - 15 Dec
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About this property

Novotel London West

Hotel with 2 restaurants, 6-minute walk to Eventim Apollo
2 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, 24-hour room service and conference space. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with a safe and complimentary bottles of water. 55-inch LCD televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The great public transport around Novotel London West gets high marks from our customers. During your stay, you're just a quick walk from Eventim Apollo. Free WiFi in public areas, 2 restaurants and a gym are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Artisan, a fine-dining restaurant that serves Modern European cuisine
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to public transport
  • 6 minutes by foot from Eventim Apollo and a 5-minute drive from Natural History Museum
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Business amenities include 40 meeting rooms and coworking spaces.

Public spaces have free WiFi. Event space at this hotel measures 53745 square feet (4993 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Artisan – This fine-dining restaurant specialises in Modern European cuisine and only serves dinner.
Aroma – This restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 84 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 40 meeting rooms
  • Conference centre (53,745 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 21.75 per person
  • Covered self-parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 460 out of 1001 reviews
Rating 8 - Good. 290 out of 1001 reviews
Rating 6 - Okay. 148 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Stayed 2 nights in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Aug 2025

4/10 Poor

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Check before you go to see if there are any events planned. The event that ran during my short stay, despite its good intentions, kept the staff so busy that one could not expect them to be superhuman beings, although they tried their best.
Stayed 3 nights in Aug 2025

8/10 Good

Sahra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service.
Stayed 2 nights in Aug 2025

8/10 Good

Anna

Liked: Staff & service, amenities, property conditions & facilities
The staff was awesome and very helpful, which made the stay much more pleasant. However, the cleanliness of the hotel leaves a lot to be desired. The carpets are noticeably dirty, and overall, the hotel could benefit from more thorough cleaning.
Stayed 3 nights in Aug 2025

2/10 Terrible

Graham

Stayed 2 nights in Aug 2025

10/10 Excellent

Tse Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very convenient to all train station. Not a very long walk.
Stayed 2 nights in Aug 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here . Location and proximity to everywhere I wanted ro be at. I'll be back...and Ioannis was most professional and helpful at check-in...
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Check in and main area of the hotel looks great. I checked in at 9pm and the corridor my room was in was full of bin bags left outside the rooms. All along the entire corridor. They were there all night. The room felt only half cleaned and the tech which controlled the tv had been unplugged with no battery so could not use it. The plug by the bed also did not work. There was also a hole in the wall by the bed. Having stayed in far cheaper and lower ranked hotels this was by far the worst room I have stayed in. which is a shame as the staff were very nice.
Stayed 1 night in Aug 2025

8/10 Good

Trish

Great position in Hammersmith and overall a good hotel, just a few bits on cleanliness that could be improved, eg trays outside bedrooms seemed to be there for 24 hours.
Stayed 1 night in Aug 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood during the week day is quiet and peaceful even during the weekends. There are restaurants to walk over to if you don’t use the hotel’s restaurant. The train station is a few blocks away also
Stayed 6 nights in Aug 2025

8/10 Good

Drew

Stayed 5 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible stay
Stayed 1 night in Aug 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good price and facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Easy to walk to public transport. Staff friendly and helpful
Stayed 1 night in Aug 2025

10/10 Excellent

Shak

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We always choose this hotel for its location, suitability and great customer service.
Stayed 3 nights in Aug 2025

6/10 Okay

Olga

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The checkin process was very slow and difficult, even though I already did the pre checkin before my arrival. The room I booked was not set up correctly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Close to the tube stations
Stayed 4 nights in Jul 2025

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Rocco

Liked: Cleanliness, amenities, property conditions & facilities
Well all good until I found out they did not change the sheets every day.
Stayed 5 nights in Jul 2025

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom hotel

Muito agradável
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Stayed 2 nights in Jul 2025

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