My sister and I stayed here throughout our stay in London. I had mixed feelings about how to review this hotel, not because it's not good, but because it wasn't as spacious as we had hoped. The room was very small and, while that's to be expected in Europe, it was barely equipped to handle our luggage and ourselves. I could turn a light off from my bed, for instance.
That being said, the staff was absolutely amazing! My sister fell and they made sure she had ice more than once. It's really difficult to find ice in Europe and the room didn't have a refrigerator so my sister really appreciated the care that was given to her. I would stay here again strictly due to the kindness and availability of the staff for questions and inquiries. I really wish the rooms were bigger but it was a good hotel in a pivotal location near King's Cross.