ARK Canary Wharf

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Dates

September 2025

October 2025

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast available
Pool
24/7 front desk
Gym
Parking available
Laundry

Explore the area

20 Crossharbour Plaza, London, England, E14 9YF

O2 Arena
‪5 min drive‬
ExCeL Exhibition Centre
‪7 min drive‬
Tower Bridge
‪11 min drive‬
London (LHR-Heathrow)
‪52 min drive‬

Room options

Studio

Sleeps 1
1 Single Bed

Premium Studio

20 sq m
Sleeps 2
1 Double Bed

Basic Studio

Sleeps 2
1 Double Bed

One Bedroom Flat

Good

30 sq m
1 bedroom
Sleeps 2
1 Double Bed

Big Studio

30 sq m
Sleeps 2
1 Double Bed

Classic Studio

16 sq m
Sleeps 2
1 Double Bed

Classic studio

Sleeps 2

Premium Studio

Sleeps 2

One Bedroom Flat

Sleeps 2

Cosy Studio

Sleeps 1

Similar properties

Pet-friendly
Free WiFi
Restaurant
Breakfast available

About this property

ARK Canary Wharf

Hotel with an indoor pool, near Cutty Sark

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site. Weekly housekeeping is available.

ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodation at this 4-star hotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Our customers tell us that they can't get enough of the pool at ARK Canary Wharf. During your stay, you'll be within walking distance of Cutty Sark. Enjoy features like free WiFi in public areas, plus an indoor pool and a 24-hour gym.

Free WiFi
Enjoy a bite to eat at the café
Full breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the indoor pool
Amenities include a front desk safe, laundry facilities and multilingual staff
On-site recreation includes a 24-hour gym
Guests really like the accommodation for the cleanliness and comfy beds
8 minutes by car from ExCeL Exhibition Centre and 9 minutes from Tower Bridge

Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. ARK Canary Wharf offers its guests an indoor pool and a 24-hour fitness centre. A library, multilingual staff, and coffee/tea in common area are also featured at ARK Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 1:00 PM and at the weekend from 8:30 AM to 1:00 PM.

Another Brother – This café serves breakfast, brunch, lunch and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (GBP 12 per night)
Limited on-site parking

Food and drink

Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Another Brother

Things to do

24-hour gym
Indoor pool
Library
TV in common areas

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (weekly)
Multilingual staff

Business services

Coworking space

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
Lift
Low-height counter and sink
Raised toilet seat
Wheelchair accessibility
Wheelchair accessible (may have limitations)

20 floors
Built in 2019
Communal living room
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Memory foam mattress

Bathroom

Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch LED TV with cable channels

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Hob
Kitchenette
Refrigerator

Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from August 6 2025 to August 7 2025 (dates subject to change):

Swimming pool

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 7.50 to 20 per person
Self-parking fee: GBP 12 per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Children 18 years old and younger aren't allowed at this property.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

ARK Canary Wharf Hotel

ARK Canary Wharf London

ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

Emily

4 Jun 2025

Disliked: Staff & service, property conditions & facilities

was pretty disappointed to say the least... the hot tub was cold and the next day of our stay the water was fully off and we were not told so I had to call the front desk who hung up on me the first time probably knowing why people were calling. Disgrace

Stayed 1 night in May 2025

10/10 Excellent

Drocelle

3 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in May 2025

10/10 Excellent

Drocelle

Business traveller

3 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Such an amazing experience, I would give more than 5 star I would! I travel frequently and usually stay at Hilton hotels, but staying at Ark Hotel was an unexpectedly wonderful experience far better than what I’ve received at many branded chains lately. Hilton, in particular, feels increasingly franchised and impersonal, with some staff seeming entitled and disconnected from what true hospitality should be. At Ark Hotel, I was warmly welcomed by Supervisor Riad and the amazing team Kiya, Thristarn, Zainabu, and the evening crew Kingsley and Samuel. They all went above and beyond to make my stay exceptional. Their caring, professionalism and attention to detail truly stood out. A special thank you to the awesome supervisor Riad, who was the reason I initially booked the Hotel. And a heartfelt shoutout to Kiya and Jordan—they are the reason I kept extending my stay. I was only supposed to be there for two nights, but ended up staying much longer because they made me feel genuinely cared for, not just like another guest. I was hesitant at first, but I’m so glad I gave Ark a chance. The amenities are top-notch, the environment is safe and peaceful, and I haven’t slept this well in years—literally got a full 10 hours of rest, which never happens! Ark Hotel has truly raised the bar. I’ll definitely be back, and highly recommend it to any traveler looking for a hotel that truly understands hospitality.

Stayed 1 night in Jun 2025

4/10 Poor

Ioan

Business traveller

2 Jun 2025

Liked: Staff & service

Disliked: Room comfort

The bed offered is not a double bed, water didn’t halfway through the night, toilet is unreasonably small, studio space with a kitchen but no cutlery/plates/glasses or any type of kitchen equipment. Staff were really helpful however but I will not be back here again.

Stayed 1 night in Jun 2025

10/10 Excellent

Hollie

1 Jun 2025

Stayed 2 nights in May 2025

10/10 Excellent

Paul, Sheung Shui

30 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient

Stayed 2 nights in May 2025

4/10 Poor

Paul

Business traveller, Travelled with group

30 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Stayed 1 night in May 2025

6/10 Okay

avril

29 May 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in May 2025

4/10 Poor

Justin

29 May 2025

Stayed 1 night in May 2025

2/10 Terrible

Mark

28 May 2025

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Nothing worked in the room. The TV had no channels that work. Shaver socket and 4 of the 6 plug sockets also didnt work. I was describe the condition of the room as "unacceptable". Multiple.scuffs, scrapes and broken bits including the bedside light and the shower door. I am 5'6 and weight 65kg and I found the shower a tight squeeze, with a sink so small you could only wash one hand at a time. If we had hoped to use the cooker, hob or sink in the room - think again. No plates, bowels, cutlery or glasses. Useless. The bedroom windows didnt stay open because of broken handles so we used the one teaspoon in the room to proper a window open. It was still insanely hot especially as the aircon also wasnt working.

Stayed 1 night in May 2025

8/10 Good

Victoria

Travelled with family

27 May 2025

Liked: Amenities, property conditions & facilities

Lovely stay

Stayed 1 night in May 2025

10/10 Excellent

Keimaya

Travelled with partner

27 May 2025

Liked: Amenities, property conditions & facilities

This was the best stay ever I got to decorate the room for my anniversary it was amazing and everyone was very friendly and nice

Stayed 1 night in May 2025

8/10 Good

Connor

Travelled with partner

27 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Location and transport links were good, room wasn't perfect but good value.

Stayed 1 night in May 2025

4/10 Poor

Lemuel

27 May 2025

I cancelled my reservation due to the room being too small and the bathroom was the size of an airport bathroom.

Stayed 2 nights in May 2025

10/10 Excellent

Tracey Jane

Travelled with family, Business traveller

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

The wide range of facilities to work and swim etc were amazing.

Stayed 1 night in May 2025

6/10 Okay

Eamonn

Business traveller

26 May 2025

Liked: Staff & service

Not the worst, but Definity in the bottom 10

Bed mattress had serious stains on it. No one cleaned my room all week. Didn't feel like a high end hotel, but cost as much as one. No parking provided, this is not clearly stated on the site, you supposedly need to book significantly in advance, but there must be no where near as many spaces as rooms. Room was tiny and uncomfortable, too hot, no air con. Staff were very friendly though and tried their best to accommodate. Gym facilities are great, pool was great and in fact very impressive, but doesn't make up for the discomfort of the room. Very expensive for what you get. Bar was closed, The train goes past every 10 minutes and is very loud, difficult to sleep. I only really booked here because it was near the job site I was working on. Very expensive for what you get. The rooms are TINY, but it's London Canary Wharf so I guess that's what people have become to expect. Race to the bottom quality and cost. Bet the staff get peanuts and the owners pay themselves millions in bonuses just like everything else. Will Definity never stay here again, you couldn't pay me to. Supposedly like £1700 a month to rent one of these prison cells. Thank god I don't live here 😨

Stayed 4 nights in May 2025

2/10 Terrible

Katie

Travelled with family

26 May 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Student accomodation re marketed as a hotel. disgraceful service when we raised issues about a small bed with dip in middle. No extra pillows. Faulty plumbing making noises every three minutes. No TV without showing licence. Poor service and Expedia refused to move us.

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller

25 May 2025

Liked: Cleanliness, room comfort

Great hotel

Good hotel, after reading all the bad reviews I was a little worried but the hotel is great. The little apartment was ok had everything I needed. I used the gym sauna, steam and pool they was all really good and included. Overall a great stay

Stayed 2 nights in May 2025

6/10 Okay

Kenzie

22 May 2025

Stayed 1 night in May 2025

4/10 Poor

Elise

Business traveller

20 May 2025

Disliked: Cleanliness, property conditions & facilities

A usually good stay - this time terrible!

I have stayed here previously for business trips, however this most recent trip was far from good! Check in was easy - I got to my room. In my wardrobe were people’s dirty clothes leftover - clearly hadn’t been cleaned properly. The shower was dirty and the shower door was hanging off. There was an awful smell coming from the kitchen area in the studio. Overall this was a really unpleasant stay and the standards were definitely not up to expectation.

Stayed 1 night in May 2025

8/10 Good

Verified traveller

17 May 2025

Liked: Property conditions & facilities, room comfort

Good facilities and location

Overall the facilities and location were good for the price. Room didn’t look quite like the pictures, just the bare room no crockery etc. No lockers to put your things at the pool just had to leave at the side. Very loud every time a train goes past

Stayed 1 night in May 2025

10/10 Excellent

Zohaib

14 May 2025

Stayed 1 night in May 2025

6/10 Okay

Jamie

13 May 2025

Stayed 1 night in May 2025

8/10 Good

Tony

Business traveller

13 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Ark

The room was very small Possibly the smallest shower room I’ve ever seen But they are very clean and the staff are very friendly and welcoming You can hear the DLR go past but it’s not too loud really Certainly didn’t stop me sleeping

Stayed 2 nights in May 2025