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ARK Canary Wharf

4.0 star property

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Photo gallery for ARK Canary Wharf

Lobby
1 bedroom, memory-foam beds, in-room safe, laptop workspace
Lobby sitting area
Fitness studio
Indoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

View in a map
20 Crossharbour Plaza, London, England, E14 9YF
  • Place, One Canada Square
    ‪14 min walk‬
  • Place, Thames River
    ‪16 min walk‬
  • Place, Cutty Sark
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪66 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Private kitchen | Fridge, stovetop, coffee/tea maker, electric kettle

Classic Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Premium Studio

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

1 bedroom, memory-foam beds, in-room safe, laptop workspace

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Classic studio

  • Sleeps 2

View all photos for Premium Studio

1 bedroom, memory-foam beds, in-room safe, laptop workspace

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Flat

1 bedroom, memory-foam beds, in-room safe, laptop workspace

One Bedroom Flat

  • Sleeps 2

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio | 1 bedroom, memory-foam beds, in-room safe, laptop workspace

Studio

  • Sleeps 1
  • 1 Single Bed

Similar properties

Front of property
Novotel London Canary Wharf Hotel
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,003 reviews
The price is €195
includes taxes & fees
7 Dec - 8 Dec
Novotel London Canary Wharf Hotel

About this property

ARK Canary Wharf

Hotel with an indoor pool, near Cutty Sark
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a snack bar/deli. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site. Weekly housekeeping is available.
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodation at this 4-star hotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at ARK Canary Wharf. During your stay, you'll be within walking distance of Cutty Sark. Enjoy features like free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the café
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 8 minutes by car from ExCeL Exhibition Centre and 9 minutes from Tower Bridge
Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. ARK Canary Wharf offers its guests an indoor pool and a 24-hour fitness centre. A library, multilingual staff, and coffee/tea in common area are also featured at ARK Canary Wharf. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 1:00 PM and at the weekend from 8:30 AM to 1:00 PM.
Another Brother – This café serves breakfast, brunch, lunch and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (GBP 20 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Another Brother

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Refrigerator

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 15 2025 to November 3 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from 15 October 2025 to 3 November 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Covered self-parking fee: GBP 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 586 out of 1431 reviews
Rating 8 - Good. 324 out of 1431 reviews
Rating 6 - Okay. 192 out of 1431 reviews
Rating 4 - Poor. 148 out of 1431 reviews
Rating 2 - Terrible. 181 out of 1431 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Moamede

Stayed 2 nights in Aug 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Creamy

Business traveller
The hotel environment was generally acceptable, I encountered several issues that significantly affected my stay. Firstly, the hotel does not have air conditioning, which made it unbearably hot during the summer. Unfortunately, the hotel staff were unable to assist with this issue, making the stay quite uncomfortable. Additionally, there were problems with some of the room's amenities, including malfunctioning doors and light bulbs. Another concerning matter was the hotel's policy regarding holding money. Upon check-in, the hotel holds a certain amount of money, but the process of returning the deposit at check-out takes an excessively long time, which is quite inconvenient. Given these issues, I regret to say that I would not recommend this hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Shafqat

Stayed 1 night in Aug 2025

4/10 Poor

Rosy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities didn't work and they refused to compensate
Stayed 5 nights in Aug 2025

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
TV didn’t work and flush on toilet didn’t always work… these were the only downsides though, it didn’t ruin our stay and we would return.
Stayed 3 nights in Aug 2025

4/10 Poor

Tenzin

Disliked: Staff & service, property conditions & facilities
Property is in good location, but need to improve/fix room condition and facilities such as kitchen water tap was broken and cookware utensils was not in the kitchen so I have to ask in receptionist.
Stayed 1 night in Aug 2025

4/10 Poor

Jay

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Experience from start to finish was not great, parking is very limited, hard to find and quite confusing. The room was like a super heated sauna, no air conditioning. We had to ask for an extra fan to get through the night. Can hear the trains even high up, didnt bother us though too much The bed was comfy however the bathroom smelt and didn’t feel very clean, especially the pink mould on the shower head. And the missing drain. The coffee/brunch place on the bottom floor looked really nice, and the surrounding area is lovely. Just a shame about the hotel!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Peter Benhur Odokonyero

Stayed 1 night in Aug 2025

8/10 Good

Alice

Travelled with group
Stayed 2 nights in Aug 2025

4/10 Poor

Amaka

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

6/10 Okay

Scherazade

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Zachary

Disliked: Cleanliness, amenities
Cancelled my booking because they were overbooked- left me homeless in London.
Stayed 2 nights in Aug 2025

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible place, avoid at all cost, TV doesn't work, Rooms are extremely hot with no AC, staff is rude, unexpected costs, other residents walking around in just towels in the reception area.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Stayed 2 nights in Aug 2025

10/10 Excellent

miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Nehal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
What a shame, the hotel is in a great location but the condition is looking tired and not appealing at all. Rooms were falling apart. No utensils or anything in the room, including a remote to work the TV. Requested a remote and it was provided, but without any batteries in the remote so gave up and never got to watch TV. Limited bathroom supplies which is annoying since I travel light for work. All of the facilities mentioned on the website were not available so pointless suggested to prospective guests to take any form of swim wear. I would never stay at this hotel again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Tracey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Studio had kitchenette but no toaster,utensils, plates, dishes, glasses or pots and pans. No clothes hanger and hairdryer was missing, irioning board but no iron. Asked at reception and they sent someone up with hairdryer and cutlery and hangers but took a long time. Mattress protector was stained and filthy. Bathroom really small, toiletries the smallest shower gel, etc ive ever seen. Room very hot, opened window but then was very noisy. Went back yesterday 5th aug 2025 to check out 1 day early due to feeling unwell, luckily i was leaving bag packed as hotel was being evacuated due to fire. Had to haul luggage down 9 floors..alarms were not very obvious just saw lifts out of service, firemen scaling stairs shouting at us to get out. No one to take register, no one alerts you to fire drill etc on check in. No wonder no refunds, very disappointed.
Stayed 2 nights in Aug 2025

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