Sofitel Luang Prabang

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International and cash.

Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

• Humane animal treatment
• Sustainability/community reinvestment (10% revenue or more)
• Guest education on local ecosystems and culture
• Guest accommodation is not sealed after cleaning
• Comprehensive food waste policy
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Comprehensive recycling policy
• Staff temperature checks are conducted regularly
• Masks are compulsory at the property
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation is not required for facilities on-site
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Mobile key entry is not available
• Debit cards not accepted
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• No shield between guests and staff in main contact areas
• Property does not follow sanitisation practices of any association
• Staffed front desk
• Children stay free - maximum age 4
• Guests are not provided with hand sanitiser
• Social distancing measures are in place
• Contactless check-in is available
• Property does not follow a brand or regulatory agency's sanitisation guidelines
• LGBTQ friendly
• No lifts
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Children stay free
• Service animals not allowed
• Individually-wrapped food options are available through room service
• No gap period between guest stays