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The Urban Hotel Lusaka

3.5 star property

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Photo gallery for The Urban Hotel Lusaka

2 bars/lounges
Lobby
Restaurant
Panoramic Double Room | Premium bedding, desk, laptop workspace, free WiFi
Interior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
35 Lake Rd, Lusaka, Lusaka Province
  • Place, 37d Gallery
    ‪14 min walk‬
  • Place, Lusaka National Museum
    ‪9 min drive‬
  • Place, Mulungushi Confrence Centre
    ‪11 min drive‬
  • Airport, Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Premium bedding, desk, laptop workspace, free WiFi

Double Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, desk, laptop workspace, free WiFi

Standard Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, desk, laptop workspace, free WiFi

Double Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | Premium bedding, desk, laptop workspace, free WiFi

Executive Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Double Room

Panoramic Double Room | Premium bedding, desk, laptop workspace, free WiFi

Panoramic Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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The price is €102
includes taxes & fees
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About this property

The Urban Hotel Lusaka

A restaurant, 2 bars/lounges and a conference centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Change of towels is available on request
The Urban Hotel Lusaka offers 75 accommodations with air conditioning. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

This Lusaka hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at The Urban Hotel Lusaka, you'll be within walking distance of 37d Gallery. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Just a 1-minute drive from 37d Gallery and 6 minutes from Kabwata Cultural Village
  • Airport shuttle service available for a fee
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

7 meeting rooms and coworking spaces are available. The business-friendly The Urban Hotel Lusaka also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Lusaka hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.
The Urban Hotel Lusaka has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Phone accessibility kit
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 5 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a first aid kit
The Urban Hotel Lusaka offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 320210033659
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Urban Hotel
The Urban Hotel Lusaka Hotel
The Urban Hotel Lusaka Lusaka
The Urban Hotel Lusaka Hotel Lusaka

The Urban Hotel Lusaka Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 50 reviews
Rating 8 - Good. 21 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 2 out of 50 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Steven

Liked: Staff & service
Disliked: Amenities
A good, well located hotel.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a pick and pay across the road which is nice to have Over all a good stay only small negative is the food was not 100% to my liking
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming Staff, Neat clean rooms,Nice Breakfast, Good Location.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Yuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Zoé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room! We enjoyed everything. Staff very welcoming and good restaurant!
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Anotida

Liked: Cleanliness, property conditions & facilities
Great hotel. Loved the sea food pie and breakfast.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 9 nights in Mar 2023
Verified

8/10 Good

Chewe

Liked: Cleanliness, staff & service
Beautiful place. Wonderful ambiance. Great hospitality
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Zambia n a business trip and everyone at the hotel was very welcoming the staff helped where help was needed. Great food and great atmosphere.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Chip

Highly Recommend

Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Bazak

Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Clean, new, and affordable!
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Berry

Liked: Cleanliness, staff & service, property conditions & facilities
The members of staff are friendly and respectful. The facility is clean and cosy
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

I am impressed with the urban lifestyle
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the restaurant, my room, tye amenities are top notch! Fabulous experience
Verified

8/10 Good

Odd Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was recently built making it clean
Verified

8/10 Good

Desire Elese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Urban Hotel Lusaka and was impressed by its modern design and high-quality amenities. The rooms were clean and well-appointed, providing a comfortable stay. The on-site restaurant offered a good selection of meals, and the staff were friendly and attentive. The hotel's location near embassies and government offices was convenient, and its proximity to a shopping center (15 minutes driving distance) was a plus. Overall, it was a pleasant experience, and I would recommend it to others visiting Lusaka.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Penney

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

DETRIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Stayed 1 night in Mar 2024
Verified

8/10 Good

Chewe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Kenneth

Liked: Property conditions & facilities
Good
Stayed 1 night in Nov 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Great location for me as it is close to work. Very comfortable room and lobby. I had à la carte dinner at the restaurant and really enjoyed the food. Hallway can be a bit noisy (no carpet to absorb the noises).and breakfast buffet (normally opened at 6:30am) wasn't fully displayed until almost 7am.
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Janvier

Liked: Cleanliness, property conditions & facilities
The property would do better by having a gym
Stayed 1 night in Jun 2023