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Holiday Inn Madison at The American Center by IHG

3.0 star property

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Photo gallery for Holiday Inn Madison at The American Center by IHG

Property amenity
Exterior
Exterior
Indoor pool
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Room service

Explore the area

View in a map
5109 W Terrace Dr, Madison, WI, 53718
  • American Center
    ‪1 min walk‬
  • East Towne Mall
    ‪2 min drive‬
  • University of Wisconsin-Madison
    ‪17 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Top Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Top Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
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4.1 out of 5, Very good, 1,317 reviews
The price is €75
includes taxes & fees
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About this property

Holiday Inn Madison at The American Center by IHG

Hotel in Madison with free airport shuttle and 24-hour fitness centre
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Holiday Inn Madison at The American Center by IHG offers 138 air-conditioned accommodations with MP3 docking stations and a safe. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Madison at The American Center by IHG. During your stay, you're just a quick walk from American Center. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Steps from American Center and a 4-minute drive from East Towne Mall
  • Free airport shuttle service
Holiday Inn Madison at The American Center by IHG offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 2460 square feet (221 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Madison at The American Center by IHG. A roundtrip airport shuttle is free (available on request). Free self parking is available.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.
Geiers Grill – This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:00 AM to 11:00 PM on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Geiers Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,460 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.00 to 20.00 per person
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Madison at The American Center by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Madison American Center
Holiday Inn Madison American Center
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn
Holiday Inn Madison American Center Hotel
Holiday Inn American Center Hotel
Holiday Inn American Center
Holiday Inn Madison at The American Center
Holiday Inn Madison at The American Center by IHG Hotel
Holiday Inn Madison at The American Center an IHG Hotel

Holiday Inn Madison at The American Center by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 643 reviews
Rating 8 - Good. 198 out of 643 reviews
Rating 6 - Okay. 56 out of 643 reviews
Rating 4 - Poor. 20 out of 643 reviews
Rating 2 - Terrible. 21 out of 643 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great.
Stayed 1 night in Jun 2025

8/10 Good

Grace

Stayed 1 night in May 2025

2/10 Terrible

Jyotindra

Disliked: Staff & service
Reception counter
Stayed 1 night in May 2025

4/10 Poor

Adrianna M

Disliked: Cleanliness, property conditions & facilities
The toilet seat was very stained and looked dirty. The siwe was missing one soap shelf and had other damaged areas by the door opening. Even though the rain shower faucet should be nice it doesn't provide water pressure water pressure. The bed and pillow were hard. I asked for an extra blanket and they did not have one but brought me a comforter instead. Staff was nice. TV worked well.
Stayed 3 nights in May 2025

10/10 Excellent

Bala

Stayed 2 nights in May 2025

10/10 Excellent

Darrell I

Stayed 1 night in May 2025

10/10 Excellent

Valerie

Stayed 4 nights in May 2025

10/10 Excellent

Keith

Stayed 1 night in May 2025

10/10 Excellent

Regina

Stayed 1 night in May 2025

10/10 Excellent

Casey

Liked: Cleanliness, room comfort

Lovely staff!

The hotel/room itself was fine - the carpet in the hallways was very loose on the 4th floor and could potentially be hazardous for people with disabilities. Everything worked and was clean, so no complaints there. I do have to sing the staff's praises because I accidentally left valuable jewelry in our room and called them afterward to let them know. They kindly kept my jewelry items safe for 4 days until I was able to pick it up. I was so thankful and relieved. Kudos to the kind souls who went above and beyond for their guest. Thank you!
Stayed 1 night in May 2025

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Crilissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Carpet needs to be replaced in the hallways
Stayed 2 nights in May 2025

8/10 Good

Mark, Libertyville

Liked: Cleanliness, staff & service, property conditions & facilities
Need new AC unit, hard to sleep when it sounds like a train is going down a noisy track
Stayed 1 night in May 2025

10/10 Excellent

Christian

Stayed 2 nights in Apr 2025

6/10 Okay

Roger

Stayed 1 night in May 2025

10/10 Excellent

Cecilia

Liked: Amenities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Maria

Travelled with family, Travelled with family and small children, Business traveller
This was the worst hotel trip I’ve ever had. The place was a dump. Sure it was clean, but there was paint chipping off the walls, the back of the TV was broken just sitting there there was mold in the corner ceiling. there was one staff lady that really helped me with an incident that I had because somebody else had gotten a key to my room and tried to come in my room at 7:15 in the morning. My children were extremely scared! I was down here for a competition and if every other hotel in town was not booked I would have left! To top it off I bought a room with breakfast included for what I thought was 4 people since that is how many people occupied my room, come to find out I only got 2 vouchers a day! When you spend over 200 a night on a room none of this is acceptable! I will be trying to get my money back!
Stayed 2 nights in Apr 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff. Nice gym.
Stayed 1 night in Apr 2025

10/10 Excellent

Collin

Great
Stayed 1 night in Apr 2025

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice room. Wonderful Irish Pub nearby
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Nice place. Would definitely return. Very clean. Staff friendly. The breakfast buffet was amazing.
Stayed 1 night in Apr 2025

6/10 Okay

Sara

Liked: Staff & service, room comfort

Airport Stay

Hotel staff was very nice. The rooms are a bit dingy, stains on carpets and buckling carpet in third floor hallway. Also my hand towel had hair on it, not sure if it was fresh or had just been hanging since last guest.
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Stayed 1 night in Mar 2025

10/10 Excellent

jodi

Liked: Cleanliness
Stayed 1 night in Mar 2025