12 Apr 2018 by Pan Pacific Manila
Dear Valued Guest, Greetings from Pan Pacific Manila. Thank you for taking the time to express your concerns. It is with deep regret to read about the shortfalls you have come to experience during your stay with us. Our goal is to provide the highest level of hospitality to our guests during their stay. We value your feedback and we hope to have another opportunity to host you again. Trust that this will not be the end, but a start to our creation of memorable hotel experience with you. Thank you for choosing to stay with us and we look forward to welcome you back in the nearest future.
28 Dec 2018 by Pan Pacific Manila
Dear valued guest, Thank you taking the time to write a review following your recent stay with us. It is unfortunate though that you experienced shortfall on the cleanliness of the room. Your feedback and patronage is important to us and we shall share your concerns to our team for the purpose of improving our services. In the meantime, should there be any other concerns you wish to relay to us, please feel free to contact us at your earliest convenience.
9 Feb 2017 by Stephanie Cabrejas - Asst. Manager for Marketing
Dear valued guest, Thank you for taking the time to share your kind feedback with us. Your comments are always welcome and appreciated. Here in Pan Pacific Manila, we strive to create memorable hotel experiences for our valued guests like you and we are delighted to know that we met your expectations and that you truly enjoyed our facilities and services. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
Sheraton Manila Bay offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, 7 meeting rooms, and limo/town car service. Event space at this hotel measures 4499 square feet (418 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Sheraton Manila Bay. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Manila hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge)
Sheraton Manila Bay offers 233 accommodations with minibars and a safe. 32-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Manila Bay Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
&More by Sheraton – This café specialises in international cuisine. Open daily.
Unspoken – On-site cocktail bar. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Sheraton Manila Bay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
