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Hotel Mayaguez Plaza, BW Signature Collection

Property class: 3

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Photo gallery for Hotel Mayaguez Plaza, BW Signature Collection

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Reception
Lobby
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
Calle Mendez Vigo 70 Este, Mayaguez Plaza/Cathedral, Mayagüez, 00680
  • Place, Plaza Colon
    ‪1 min walk‬
  • Place, Christopher Columbus Statue
    ‪1 min walk‬
  • Place, University of Puerto Rico Mayagüez Campus
    ‪8 min walk‬
  • Airport, Aguadilla (BQN-Rafael Hernandez)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Mobility Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(60 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(32 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, City View

Standard Room, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(25 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, City View

Standard Room, 1 King Bed, Refrigerator & Microwave, City View | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Mayaguez Plaza, BW Signature Collection

Along with self parking, this smoke-free hotel has a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel Mayaguez Plaza, BW Signature Collection offers 49 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, complimentary toiletries and hairdryers.

This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary weekday newspapers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Mayaguez Plaza, BW Signature Collection. During your stay, you'll be connected to a shopping centre and just a quick walk from Catedral de Nuestra Senora de la Candelaria. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free breakfast offered
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Catedral de Nuestra Senora de la Candelaria and Plaza Colon
WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Mayaguez Plaza, BW Signature Collection. For a fee, parking is available.

This 3-star Mayagüez hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Roll-in shower (122 centimetre wide)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Howard Johnson Downtown Mayaguez
Howard Johnson Hotel Mayaguez Downtown
Howard Johnson Downtown Mayaguez Hotel Mayaguez
Howard Johnson Mayaguez
Mayaguez Howard Johnson
Howard Johnson Downtown Mayaguez Hotel
Howard Johnson Mayaguez Hotel
Howard Johnson Downtown Mayaguez
Hotel Mayaguez Plaza, BW Signature Collection Hotel
Hotel Mayaguez Plaza, BW Signature Collection Mayagüez
Mayaguez Plaza Hotel Best Western Signature Collection
Mayaguez Plaza Hotel SureStay Collection by Best Western
Hotel Mayaguez Plaza, BW Signature Collection Hotel Mayagüez

Hotel Mayaguez Plaza, BW Signature Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 225 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Luisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious room. Clean. Nice staff. Good overall stay. Thank you.
Stayed 3 nights in Jan 2026

10/10 Excellent

kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities
Great Costume Service.!!
Stayed 1 night in Dec 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room very good, Staff friendly Breakfast simple but good and free Air conditioning fine
Stayed 1 night in Jan 2026

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Dec 2025

8/10 Good

Luis Enrique

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Jan 2026

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOM EXCELLENT HOSPITALITY,AC WORKED GREAT, SAFE AREA
Stayed 2 nights in Jan 2026

10/10 Excellent

Jenny

Stayed 1 night in Jan 2026

10/10 Excellent

Karen J

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel with old world charm. The room was clean and comfortable and the staff were professional and friendly. I would definitely recommend a stay here!
Stayed 7 nights in Dec 2025

10/10 Excellent

Amarilys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, atencion y facilidades.
Stayed 1 night in Jan 2026

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room were clean. Coffee was available 24 hours in lobby. Polite and helpful staff.
Stayed 1 night in Jan 2026

8/10 Good

Carlos

Stayed 3 nights in Dec 2025

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There should be supervision for the house keeping because the deep cleaning like dust on the roof and mold in the bathroom faience indicates that this cleaning has not been done for months.
Stayed 2 nights in Dec 2025

8/10 Good

Wendy

Travelled with partner
Disliked: Cleanliness, amenities
There is no hot water/ there are dark mold spot on the roof/ too noisy
Stayed 1 night in Dec 2025

4/10 Poor

Carlos, Guaynabo

Stayed 1 night in Dec 2025

10/10 Excellent

Evelyn R

Stayed 1 night in Dec 2025

10/10 Excellent

Anton G

Liked: Cleanliness, staff & service, amenities
All was as all my stays there, room clean, very good A/C, breakfast is perfect, staff very service oriented, parking across the street in the middle of the city, very short distance to the plaza.
Stayed 1 night in Dec 2025

10/10 Excellent

Jerry

Stayed 1 night in Dec 2025

6/10 Okay

Monica

Liked: Cleanliness, staff & service, amenities
The room is super cold and we could not figure out how to lower the temperature. Also, I feel like everything was a little outdated. The hot water did not last very long so we had mild water for the entire stay
Stayed 1 night in Dec 2025

10/10 Excellent

Jackeline

Stayed 1 night in Dec 2025

10/10 Excellent

Yamaris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent Staff
Stayed 1 night in Dec 2025

2/10 Terrible

William

Liked: Amenities
Disliked: Cleanliness
Loud music the week long. It felt like a trap. No where to go and loud music in your room
Stayed 7 nights in Dec 2025

8/10 Good

Elsie, San Juan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025

6/10 Okay

Glicell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff was courteous and professional. Jennifer was especially helpful and provided great information about the festivities happening near the hotel that night. However, the room itself lacked appeal and had a strong smell of humidity. Additionally, there is only one ice machine, located on the first floor on one side of the building, which was a bit inconvenient. On the positive side, the hotel offers 24/7 hot coffee, cappuccino, and hot chocolate, and the free hot breakfast was very good. And the location is very centric and convenient.
Stayed 1 night in Dec 2025

10/10 Excellent

Felix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean roman, excellent staff, good air conditioning. Excellent views from 5th floor
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2025