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Mercure Pakenham

4.0 star property

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Photo gallery for Mercure Pakenham

A modern lobby with a wooden staircase, seating area, and large glass doors leading outside.
A modern hotel lobby with a reception desk, seating area, and a kitchenette.
Exterior
Pillow-top beds, minibar, in-room safe, desk
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
77 Racecourse Rd, Pakenham, VIC, 3810
  • Place, Don Jackson Reserve Dog Park
    ‪5 min drive‬
  • Place, Dandenong Ranges National Park
    ‪31 min drive‬
  • Place, Chadstone Shopping Mall
    ‪36 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Pillow-top beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(34 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table, a kitchenette, and a bathroom.

Luxury Suite, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 2 Queen Beds

Pillow-top beds, minibar, in-room safe, desk

Privilege, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Suite, 2 Bedrooms

A modern living room with a sofa, a dining table, and a kitchen area with appliances.

Luxury Suite, 2 Bedrooms

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

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About this property

Mercure Pakenham

This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services and laundry facilities. Change of towels is available on request
Mercure Pakenham offers 64 air-conditioned accommodations with minibars and a safe. Beds feature pillowtop mattresses. 45-inch Smart televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Pakenham. During your stay, you'll be close to Don Jackson Reserve Dog Park. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include a concierge and luggage storage
  • Just a 4-minute drive from Don Jackson Reserve Dog Park and a few minutes from Lois Maghanoy Centre For Performing Arts
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Mercure Pakenham also features concierge services, laundry facilities, and a lift. Self parking is free.

Smoking is allowed in designated areas at this 4-star Melbourne hotel.

Mercure Pakenham has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height door lock
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open Monday - Saturday (7:00 AM - 9:00 PM) and Sunday - Sunday (8:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 45 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property's front desk is open during the following times:
  • Monday - Saturday: 7:00 AM - 9:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 89 427 589 170
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mercure Pakenham Hotel
Mercure Pakenham Pakenham
Mercure Pakenham Hotel Pakenham

Mercure Pakenham Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 158 out of 214 reviews
Rating 8 - Good. 47 out of 214 reviews
Rating 6 - Okay. 6 out of 214 reviews
Rating 4 - Poor. 2 out of 214 reviews
Rating 2 - Terrible. 1 out of 214 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kenneth L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern luxury place to stay very helpful staff convenient restaurants would highly recommend
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff and well maintained
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff and well maintained
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Natty

Liked: Cleanliness, amenities, property conditions & facilities
Clean , friendly staff. Great place to stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, beds were very comfortable and room was so quiet.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely worth the stay! New, nice and clean!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy to get to property centrally located. The staff are very friendly and helpful. The room was very clean and spacious, and very comfortable.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

LINYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Just a great comfortable place to stay with very helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is top notch, clean rooms, always my go-to in Pakenham.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfy rooms, the shower was very nice. Unfortunately the restaurant was undergoing refurbishment but the club next door was only 10 metres away.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and efficient check in and check out Very clean and comfortable room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

BENJAMIN

Liked: Cleanliness, amenities, property conditions & facilities
Really great accommodation, breakfast, staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Room and the whole motel was so clean
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service
Good location for exploring the eastern side of The Melbourne area, Phillip Island, Mornington Peninsula etc, Modern hotel with plenty of space. The restaurant was closed for refurbishment during our stay.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities
Very good stay. Bit of yahooing in the car park during the night. Otherwise excellent
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing, super clean and new. Will definitely stay again. The reception staff were really helpful as we needed to organise a late check in - they made it really easy. Highly recommend
Stayed 1 night in Mar 2026
Verified

8/10 Good

Robbie

Liked: Cleanliness, staff & service, amenities
Clean, friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely comfortable overnight stay. The big bed was comfy with doona and extra pillows and blanket in the cupboard. It got a little stuffy overnight but the aircon fixed that. and the bathroom was great. Brand new and clean. Everything worked well! I'd stay here again :)
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are spotless and very modern. Staff were all lovely.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

LINYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing 👍
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a business trip. Extremely friendly staff and great room.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here, extremely comfortable and quality facilities.
Stayed 1 night in Jul 2023