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Youssef Exceptionnel Merida

3.5 star property
VIP Access

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Photo gallery for Youssef Exceptionnel Merida

Garden view
Deluxe Studio Suite | Bathroom | Shower, towels, soap, shampoo
Reception
Terrace/patio
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Bar

Explore the area

View in a map
Calle 52 No.379 por 33 y Av. Perez Ponce, 379, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Paseo 60
    ‪8 min walk‬
  • Place, Yucatan International Convention Center
    ‪10 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Studio Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room

7.8 out of 10
Good
(17 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room

7.8 out of 10
Good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Youssef Exceptionnel Merida

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, concierge services and a 24-hour front desk. Change of towels is available on request
Youssef Exceptionnel Merida offers 30 air-conditioned accommodations with a safe and blackout curtains. Beds feature premium bedding. 45-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

This Mérida hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Youssef Exceptionnel Merida. During your stay, you're just a quick walk from Paseo de Montejo. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Paseo de Montejo and Yucatan International Convention Center
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, tour/ticket assistance, and concierge services are also featured at Youssef Exceptionnel Merida.

This 3.5-star Mérida hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to noon.
Youssef Exceptionnel Merida has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 50 metres

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 350 for adults and MXN 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

Food and drink

  • Chef service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 350 for adults and from MXN 60 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Youssef Exceptionnel
Youssef Exceptionnel Merida Hotel
Youssef Exceptionnel Merida Mérida
Youssef Exceptionnel Merida Hotel Mérida

Youssef Exceptionnel Merida Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 145 out of 283 reviews
Rating 8 - Good. 68 out of 283 reviews
Rating 6 - Okay. 29 out of 283 reviews
Rating 4 - Poor. 21 out of 283 reviews
Rating 2 - Terrible. 20 out of 283 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Jorge

Good for the money
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
The staff went above and beyond duty. I booked a late night reservation, and the receptionist was amazing. He made sure that I was able to find parking and was even able to get a toothbrush and toothpaste for me! I also needed to charge my phone and he let me borrow his cube. Exceptional service.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025
Verified

10/10 Excellent

adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks, it was amazing
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Jorge Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Godwin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Vanessa

Liked: Staff & service, amenities, property conditions & facilities
Staff was great, the room smelled really bad because of the stage system, the bed was really hard like a board, however the room was very clean and well kept, they respected my property in the room when they went in to clean, overall a great experience!
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient and the staff was super friendly. I recommend staying here if you’re in a short stay. The rooms can be small so don’t share a room with more than 3 people.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

serje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel clean 25 minutes walk to centro but it is a pleasure to get there . Super friendly staff Definitely recommended. 👌
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall property is clean and not bad for the price. The bed is not very comfortable, and they do not even give you a cup of complimentary coffee in the morning.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Petru

Liked: Cleanliness, staff & service, property conditions & facilities
Morning Loud car noises
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
Badly maintained property no customer service and too expensive compared to other excellent hotels in the area you deal unsafe here.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too noisy, and bussy, problem with stars, the stars ceiling is too low, i hit my head, no elevator, the restaurant poor attendance, sitting too long to order, very sad.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Jose

Liked: Cleanliness
Very bad experience with the restaurant staff No customer service no attention I'm not going to try this place again just because of the bad customer service in this area
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value for your money. My personal experience was pretty good. Those complaining about quality and amenities need to be reminded they are choosing savings over luxury. My room was spacious and comfortable enough, the only thing is I had poor WiFi, tho I must clarify I had to take zoom meeting calls in the room, all else was very good. The staff was friendly and all basics were covered, the AC worked fine which is important in Merida, lol. This place is at walking distance to Montejo, the main avenue in town, you can even walk all the way to downtown if you’re not too lazy, and is a very nice walk. You are also closer to the north, which is the modern part of town. There are a bunch of restaurants and a discreet Walmart store close by where you can almost always find taxis waiting during the day time, despite its proximity to all that, it was quiet in my room and the area seemed very safe. Again, this is really good value for your money, I would definitely stay there again!
Verified

2/10 Terrible

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Makeup Bag & Accessories ($1000) Stolen From Room

Even though the room was very very small, The stay was nice, the food was good and the staff we met were friendly … HOWEVER, someone took my wife’s Makeup Bag filled with expensive makeup , brushes and other accessories valued at over $1000 Canadian . This purple kit was the size of a bread loaf and hard not to see. The front staff first said they would look into it but later told us we must have lost if ourselves because the cleaning staff were very honest and trustworthy. Nice of them to take the side of dishonest staff members!! It didn’t walk away !
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Location is fine. Neighborhood is not dangerous as another reviewer described it. Room was very clean. I had an issue when I came back on Christmas eve and found my room had flooded in my absence. I was very hungry and by the time I finished moving, almost every restaurant was closed and I had to settle for what I could get delivered from the handful of places that were still open. Not the worst thing in the world but most hotels would have offered some compensation for the experience. Just a breakfast voucher would have made me happy. But not this place. In general this is a hotel that caters to middle class Mexicans who I feel certain would have preferred that I stayed at one of the tourist hotels they were priced out of because of people who look like me. The staff was professional and extended minimum courtesy except for the bellhop, who was friendly and charming. Good value for the money. I understand where the attitude comes from. I've seen it elsewhere and agree with the sentiment to a large extent.
Stayed 6 nights in Dec 2023
Verified

4/10 Poor

Santiago Antonio

Liked: Cleanliness
Disliked: Amenities
When I reserved and paid for my 5-night stat, I received a notification that I needed to call the hotel to reconfirm and provide my arrival time, which I did two days before arrival. I had noticed several reviews indicating guests were told upon arrival that they had no reservation, so I made sure to get the name of the staff member who ensured there would be no problem since the room was prepaid. However, when I arrived, the Front Desk clerk said he had no reservation for me, no room available and no other hotel where he could send me. It was 9pm and raining, and despite my explanations, his response was to tell me to call Orbitz and let them find me a room somewhere else. He also indicated his computer was down, so he'd couldn't help me further. He said he had one room that was assigned to someone whose arrival was pending, so he couldn't assign it to me even if I chose to pay for it and resolve the issue with Orbitz in the morning. Yet, after much back and forth, he miraculously found my reservation and assigned me a room, which he had said he didn't have. When I asked if this was the same room for the guest who was pending arrival, he indicated the guest had arrived so no need to worry. No guest had arrived in all the time I was in the lobby. He also didn't have me sign any registration form. So, I'm not sure if this was an attempted scam or sheer incompetence, but it left me unsettled.
Stayed 5 nights in Jan 2023
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities
Para empezar nos cambiaron la habitacion no era la que agende, y para terminar el cuarto tenia un olor horrible no se aguabtaba pedimos qie nos cambiaran de habitacion y terminaron dandome lo que habia agendado seguia oliendo horrible pero ya no era tanto. Lo peor es que no todos los demas dias seguia el olor entre hunedad y drenaje horrible experiencia el staff muy servicial.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jeannine

Muy serviciales, el agua caliente se acababa a media ducha
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Otoniel

Liked: Cleanliness, staff & service, amenities
El personal fue muy amable. Solo el control de la TV no funcionaba y tuvimos una fuga de agua en el baño que la repararon rápidamente.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

aDRIANA p OSUNA

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien el hotel. Solo que mucho ruido en las habitaciones
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

mauricio

Disliked: Cleanliness, staff & service
Habitación descuidada, sabanas, sillas, cafetera sucias. Toallas en mal estado, controles remoto sin pilas y sin tapa, internet que no funcionaba, sin elevador y extremadamente ruidosa. Los desayunos muy bien pero sin ventilación correcta por lo que quedas con ropa impregnada a cocina. Inexperiencia en recepción.
Stayed 2 nights in Jan 2026