See all properties
Aparthotel

Alteza Polanco

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Alteza Polanco

Restaurant
Outdoor treatment area, deep-tissue massages, sports massages, massages
Front of property – evening/night
Lobby sitting area
Daily cooked-to-order breakfast for a fee

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Spa
  • Gym

Explore the area

View in a map
Blas Pascal No. 111, Mexico City, 11510
  • Place, Plaza Polanco
    ‪1 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪8 min walk‬
  • Place, Antara Polanco
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Queen Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Interior View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Terrace/patio
Las Suites Campos Eliseos
Polanco
  • Pool
  • Breakfast included
  • Kitchen
  • Pet-friendly
4.6 out of 5, Wonderful, 1,410 reviews
The price is €206
includes taxes & fees
13 Jun - 14 Jun
Las Suites Campos Eliseos

About this property

Alteza Polanco

A restaurant, a fitness centre and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers free WiFi, room service and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages and a hairdryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and a safe. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Alteza Polanco. During your stay, you're just a quick walk from Plaza Polanco. You'll find features such as free WiFi in public areas, plus a restaurant and a gym. Built in 2014, this upmarket aparthotel has 70 apartments over 8 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, room service and an espresso maker
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Plaza Polanco and 10 minutes on foot from Plaza Carso Shopping Center
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Event space at this aparthotel measures 474 square feet (44 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A fitness centre, spa services, and a terrace are also featured at the business-friendly Alteza Polanco. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Mexico City aparthotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
On-site venue – restaurant.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (USD 10 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (return)
  • Covered self-parking fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Alteza Polanco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alteza Polanco Hotel

Alteza Hotel

Alteza Polanco

Alteza Polanco Hotel

Alteza Hotel

Hotel Alteza Polanco Mexico City

Mexico City Alteza Polanco Hotel

Hotel Alteza Polanco

Alteza Polanco Mexico City

Alteza

Alteza Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 665 reviews
Rating 8 - Good. 190 out of 665 reviews
Rating 6 - Okay. 84 out of 665 reviews
Rating 4 - Poor. 28 out of 665 reviews
Rating 2 - Terrible. 15 out of 665 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

pablo

Liked: Cleanliness, amenities, communication
All was smooth and team is awesome !! good place to stay!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and hotel.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

MARIA DE LOURDES

Liked: Cleanliness, communication
Todo excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Zeila

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing service, excellent location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

andres

Liked: Cleanliness, communication
Excellent hotel and location!!
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

AIBI

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay for business and shopping!
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Susana

Liked: Cleanliness, room comfort, communication
Very comfortable beds , very clean and breakfast also very good . Enjoyed our stay there
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort, communication
Solid. Good location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelent service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, communication
Nice hotel
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
love the how clean and confortable was the room. very friendly staff.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Michael Curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice little hotel. But they have a major deficiency-no king size beds
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good service, especially the bellboy Raul! He is the best
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Yevgen

Liked: Cleanliness, property conditions & facilities, communication
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, communication
The hotel was extremely clean, the staff was wonderful and the morning brunch selections at the roof top restaurant were great
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Gretel

Liked: Cleanliness, property conditions & facilities, communication
The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Paulina

Liked: Cleanliness, property conditions & facilities, communication
It was clean and quiet, very welcoming staff.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel, staff and service
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Aida

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location & very clean
Verified

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, communication
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and easy access to main tourist destinations in Polanco and vicinity