I booked room 16 on the top floor, the room was clean, but there was no hot water to shower for 5 days, the toilet did flush, full of human waste. I am fluent in spanish, the maintenance boy knew nothing how to fix it, (it was the water pump). The cleaning lady let me shower once in a dirty room. This place is not maintained. I messaged the hostess multiple times with whatsapp, they used an automated robot response and did absolutely nothing. 6 days unable to shower. They stole my money and disgraced Polanco Mexico.