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Orchid House Polanco

4.0 star property
VIP Access

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Photo gallery for Orchid House Polanco

Hallway
Staircase
Front of property
Terrace/patio
Standard Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Popular amenities

  • Room service
  • Spa
  • Air conditioning
  • Parking available
  • Housekeeping

Explore the area

Map
76 Campos Elíseos Polanco V Sección, Mexico City, CDMX, 11560
  • Paseo de la Reforma
    ‪8 min walk‬
  • Chapultepec Park
    ‪19 min walk‬
  • Angel of Independence Monument
    ‪2 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Bathtub

Superior Suite, 1 King Bed, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Suite, 1 King Bed, Bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(17 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 King Bed, Bathtub

Master Suite, 1 King Bed, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Master Suite, 1 King Bed, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Orchid House Polanco

Adults-only hotel with free breakfast and rooftop terrace
This hotel features a snack bar/deli, a rooftop terrace and self parking. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services and dry cleaning.
Orchid House Polanco offers 17 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.
Orchid House Polanco's walkable location gets high marks from our customers. During your stay, you're just a quick walk from Avenida Presidente Masaryk. Enjoy features like free breakfast and free WiFi in public areas, plus a snack bar/deli.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the area's walkability
  • 13 minutes by foot from Paseo de la Reforma and a 2-minute drive from Chapultepec Park
  • Airport shuttle service available for a fee
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Orchid House Polanco. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Mexico City hotel.

Guests are served a free continental breakfast daily from 7:30 AM to noon.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 7.15 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 340
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Covered self-parking fee: USD 7.15 per day
  • Early check-in fee: USD 340 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Orchid House Polanco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Orchid House Hotels Hotel Mexico City
Orchid House Hotels Hotel
Orchid House Polanco Hotel
Orchid House Hotel
Orchid House Polanco
Hotel Orchid House Polanco Mexico City
Mexico City Orchid House Polanco Hotel
Hotel Orchid House Polanco
Orchid House Polanco Mexico City
Orchid House Hotels
Orchid House
Orchid House Polanco Hotel
Orchid House Polanco Mexico City
Orchid House Polanco Hotel Mexico City

Orchid House Polanco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 268 out of 366 reviews
Rating 8 - Good. 65 out of 366 reviews
Rating 6 - Okay. 18 out of 366 reviews
Rating 4 - Poor. 8 out of 366 reviews
Rating 2 - Terrible. 7 out of 366 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet. Excellent location. Staff was extremely friendly and professional.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was great and the staff is VERY accommodating. The only thing I would recommend to the hotel is that our room #14 had the bathroom mirror oddly high. Also, it would be nice for guests to have the option to control water pressure in the shower. Don’t miss the restaurant here either. It’s lovely!
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel. Great room and bathroom. Love all the plants and orchids of course
Stayed 7 nights in Apr 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property, the staff except For two staff members
Stayed 1 night in Apr 2025

10/10 Excellent

pharra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous experience! The food was amazing and a beautiful setting. Front desk personnel extremely helpful. The room was charming and the entire place continually had the aroma of flowers. I would highly recommend if you are looking for a boutique experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AAA
Stayed 1 night in Mar 2025

10/10 Excellent

Lucy Leigh

Stayed 3 nights in Mar 2025

8/10 Good

Nate

Stayed 1 night in Mar 2025

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Lori, Bellvue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent communication with friendly and professional staff prior to visiting. The bed is like sleeping on a cloud. I kind of just wanted to stay in it but the area around does have loads of great restaurants. We were upgraded to a room with a private balcony area. The vip were 2 beers/soft drinks from mini-fridge. It is located on a roundabout which is fairly quiet at night but does come a bit alive in the morning. I would suggest a little duct tape for over the blue temp. control on the fridge which did brighten the room a little too much at night. Great shower. Nice bar/restaurant. The included breakfast is fruit/cafe americano and a pastry. Really nice property
Stayed 2 nights in Mar 2025

10/10 Excellent

RON R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Boutique Hotel in the heart of.Polanco....So Beautiful
Stayed 2 nights in Mar 2025

8/10 Good

Paula

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Gildardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice place
Stayed 4 nights in Feb 2025

8/10 Good

Mahmood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. Great location and friendly staff We would go back to stay there
Stayed 4 nights in Feb 2025

10/10 Excellent

Odessa Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
This is a gorgeous hotel in a safe and quiet neighbourhood, and is close to key attractions like the Anthropology Museum and Museo Rufino Tamayo. Our room was beautiful but a tight fit for two people with two large suitcases. Staff was super helpful and was kind enough to put in some work to book us a tour through Casa Pedregal (a must-visit for design lovers). Having a restaurant at the hotel was very helpful, and we enjoyed the breakfast that came with our room booking. Quick Uber trips to other great neighbourhoods like Roma Norte.
Stayed 7 nights in Oct 2024

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location and very clean. Rooms can be odd shaped and in an unusual spot, so clarify where the room is located.
Stayed 5 nights in Feb 2025

6/10 Okay

rafael

Very nice location Front rooms a little noisy because of lobby
Stayed 1 night in Jan 2025

10/10 Excellent

Analleli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience
Stayed 3 nights in Jan 2025

10/10 Excellent

gisela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was excellent. We love it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Wanisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed!
Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in our stay

I would not recommend staying at this hotel during a trip to CDMX. Unfortunately, our experience here was very disappointing. The rooms are extremely small—my parents kept bumping into each other just trying to get in and out of the bathroom. Our room was also unbearably loud, as it was located next to the kitchen. We were also woken up multiple times throughout the night and early morning by noise from other guests. We didn’t want to leave this review and tried giving the manager a chance to address our concerns by offering a refund or switching our rooms, but they were unwilling to help. It’s unfortunate because the hotel staff is incredibly kind, and this is not their fault. The problem lies with the property itself: the rooms are too cramped, the walls are very thin, and overall, the property seems poorly managed. Ultimately, we had to cut our stay short and switch to another hotel. I cannot recommend this property if you're looking for a comfortable and restful stay.
Stayed 4 nights in Jan 2025