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W Mexico City

5.0 star property

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30-inch TV with satellite channels
Penthouse, 1 King Bed, Balcony, City View | Living room | 30-inch TV with satellite channels
Cocktail bar
Penthouse, 1 King Bed, Balcony, City View | Premium bedding, pillow-top beds, minibar, in-room safe
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Parking available

Explore the area

View in a map
Campos Eliseos 252, Chapultepec, Mexico City, 11560
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Auditorio Nacional
    ‪3 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(35 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(14 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premier Suite, 1 Bedroom, City View, Corner

Premier Suite, 1 Bedroom, City View, Corner | Premium bedding, pillow-top beds, minibar, in-room safe

Premier Suite, 1 Bedroom, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner (urban)

Suite, 1 Bedroom, City View, Corner (urban) | Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner (urban)

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed with Sofa bed, Balcony, City View

Penthouse, 1 King Bed with Sofa bed, Balcony, City View | Premium bedding, pillow-top beds, minibar, in-room safe

Penthouse, 1 King Bed with Sofa bed, Balcony, City View

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Balcony, City View

Penthouse, 1 King Bed, Balcony, City View | Premium bedding, pillow-top beds, minibar, in-room safe

Penthouse, 1 King Bed, Balcony, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Wonderful King Room

  • Sleeps 3

View all photos for Wonderful Two Queen Room

Premium bedding, pillow-top beds, minibar, in-room safe

Wonderful Two Queen Room

  • Sleeps 3

View all photos for Spectacular Two Queen Room

Premium bedding, pillow-top beds, minibar, in-room safe

Spectacular Two Queen Room

  • Sleeps 3

View all photos for Spectacular King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Spectacular King Room

  • Sleeps 3

View all photos for Fabulous King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Fabulous King Room

  • Sleeps 2

View all photos for Fabulous Two Queen Room

Premium bedding, pillow-top beds, minibar, in-room safe

Fabulous Two Queen Room

  • Sleeps 3

View all photos for Cool Corner Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Cool Corner Suite

  • Sleeps 3

View all photos for Fantastic Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Fantastic Suite

  • Sleeps 3

View all photos for Extreme WOW Suite

Lobby

Extreme WOW Suite

  • Sleeps 3

View all photos for Marvelous, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Marvelous, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

  • Sleeps 3

Penthouse, 1 King, Sofa Bed, City View, Top Floor, Balcony

  • Sleeps 3

Ph I, Penthouse, 1 King, City View, Top Floor, Balcony

  • Sleeps 3

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About this property

W Mexico City

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a health club are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site. Housekeeping is available on request.
W Mexico City offers 237 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.

Bathrooms include bathrobes, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
W Mexico City's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Reforma. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free Wi-Fi in some public areas
  • Enjoy Mexican cuisine while dining at Living Room Bar
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Treat yourself to facials, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Paseo de la Reforma and 4 minutes on foot from Auditorio Nacional
  • Cats and dogs welcome for a fee
W Mexico City offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. A sauna, a terrace, and multilingual staff are also featured at the luxury W Mexico City. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Mexico City hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
Living Room Bar – This cocktail bar specialises in Mexican cuisine.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 640 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Living Room Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 640 for adults and from MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus a one-off MXN 1350 cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 675 out of 1004 reviews
Rating 8 - Good. 166 out of 1004 reviews
Rating 6 - Okay. 82 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kanti

Stayed 3 nights in Aug 2025

10/10 Excellent

DAYSI

Liked: Cleanliness, staff & service, property conditions & facilities
Love environment around
Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to go to Polanco, Lomas and the turibus stops a block away
Stayed 2 nights in Aug 2025

10/10 Excellent

Augusto

Stayed 2 nights in Aug 2025

10/10 Excellent

James

Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Stayed 4 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property is nice and clean. The staff are amazing at making you feel welcome and they’re very attentive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Alexander

Stayed 3 nights in Jul 2025

10/10 Excellent

Raymond, Miami

Stayed 2 nights in Aug 2025

8/10 Good

Jill

Stayed 2 nights in Jul 2025

10/10 Excellent

Alberto

Stayed 10 nights in Jul 2025

10/10 Excellent

Jose luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect, nice hotel
Stayed 1 night in Jul 2025

10/10 Excellent

manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.
Stayed 3 nights in Jun 2025

6/10 Okay

JUAN

Travelled with family
Disliked: Amenities
remodelaron habitaciones, estan muy sexosas, parece motel, en le buens entido, pero azulejos, espejos, no es loq ue uno espera de un w
Stayed 1 night in Feb 2025

2/10 Terrible

Rafiullah

Stayed 4 nights in May 2025

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Stayed 8 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and super friendly!
Stayed 4 nights in May 2025

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well taken care of

We had a wonderful time at W Mexico celebrating 70th Birthday of four friends. Concierge sers were amazing. LUIS, Jasmine, Javier and David took care of all our need. Axel Uribe greets us every time we entered and exited hotel.
Stayed 4 nights in May 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in Apr 2025

10/10 Excellent

ARREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Shannan

Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel feels a bit “tired”. The room key at the elevators did not work well and si have to go at least three times to get it yo work. Breakfast was amazing.
Stayed 2 nights in Apr 2025