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Hotel City Palace

3.0 star property

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Photo gallery for Hotel City Palace

Balcony
In-room safe, desk, blackout curtains, free WiFi
Dining
Interior
Reception

Reviews

5.2 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra, 400 001
  • Place, Mohammed Ali Road
    ‪8 min walk‬
  • Place, Wankhede Stadium
    ‪16 min walk‬
  • Place, Marine Drive
    ‪18 min walk‬
  • Airport, Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪56 min drive‬

Room options

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About this property

Hotel City Palace

This smoke-free hotel features a restaurant, concierge services and dry cleaning. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Hotel City Palace offers 54 air-conditioned accommodations with a safe and free toiletries. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at Hotel City Palace, you're just a quick walk from Mohammed Ali Road. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 10 minutes by foot from Mohammed Ali Road and a 2-minute drive from Colaba Causeway
  • Free train station pick-up shuttle service
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel City Palace. Self parking is free.

This 3-star Mumbai hotel is smoke free.

Hotel City Palace has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free train station pick-up shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel City Palace

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 700 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 1500 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: INR 1200 (return), (from 5 to 12 years old)
  • Rollaway bed fee: INR 700 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel City Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Up to 2 children aged 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

City Palace Hotel

City Palace Mumbai

Hotel City Palace

Hotel City Palace Mumbai

Hotel City Palace Hotel

Hotel City Palace Mumbai

Hotel City Palace Hotel Mumbai

Hotel City Palace Reviews

Reviews

5.2
Rating 10 - Excellent. 2 out of 38 reviews
Rating 8 - Good. 7 out of 38 reviews
Rating 6 - Okay. 11 out of 38 reviews
Rating 4 - Poor. 7 out of 38 reviews
Rating 2 - Terrible. 11 out of 38 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness

Not the greatest.

Small dirty room. No bathroom, shared down the corridor.
Stayed 2 nights in Oct 2018

2/10 Terrible

WAZEED BASHA

Very worst hotel....Don't go tothis..

The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Stayed 1 night in Aug 2018

2/10 Terrible

RAMSAGAR

The booking facilities are didn't get

Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Stayed 1 night in Jun 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I have already given a reply through mail

Very bad experience! I had to change the room paying more!
Stayed 1 night in May 2018

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIG CHEATING BY BOOKING.COM

Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

I have never seen a Hotel with Common Rest Rooms.

It was terrible experience. I was not at all informed about common rest rooms.
Stayed 1 night in May 2018

8/10 Good

arun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel to connect with train,bus stop. Good

I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Stayed 1 night in May 2017

8/10 Good

Bhushan

Liked: Cleanliness, staff & service

Good Location

Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.

2/10 Terrible

Girish , Bangalore

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst Hotel

Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.

2/10 Terrible

Girish , Bangalore North

Disliked: Staff & service, property conditions & facilities, room comfort
A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.

6/10 Okay

Burros1o, uk

Liked: Staff & service

Happy

very good

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Budget Hotel

Great Budget Hotel at Mumbai CST

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Very good Hotel and very nice hospitality and

My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.

6/10 Okay

Prakash

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Susmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel close to CST station

A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was not allowed to check even with government ID

I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Unsatisfactory

Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.

4/10 Poor

Diju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ANUP, Ratnagiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Hotel City Palace Mumbai

The stay was very refreshing after a long journey.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Too congested

Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.

6/10 Okay

Anup P N, Guwahati

Disliked: Staff & service, room comfort

Complementary breakfast needs to be improved.

Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.

8/10 Good

Munish, Sydney

Liked: Cleanliness, property conditions & facilities
Although I stay there for 2 nights . All good but wifi was not working at all.