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ibis Styles Nairobi Westlands

3.5 star property

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Photo gallery for ibis Styles Nairobi Westlands

1 bedroom, premium bedding, pillow-top beds, in-room safe
Lobby sitting area
2 restaurants, breakfast, lunch served; local and international cuisine
Miscellaneous
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Rhapta Road, Westlands, Nairobi, 00800
  • Place, Sarit Centre
    ‪10 min walk‬
  • Place, Westgate Shopping Mall
    ‪16 min walk‬
  • Place, Nairobi National Museum
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 3 Single Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 3 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 17 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room, 2 Double Beds (Trendy)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Double Room, 2 Double Beds (Trendy)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Single Beds (Trendy)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Single Beds (Trendy)

8.0 out of 10
Very good
(4 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, Multiple Beds

8.4 out of 10
Very good
(8 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room, 1 Double Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

ibis Styles Nairobi Westlands

Hotel with 2 restaurants, near Nairobi National Museum
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a nightclub. Free WiFi in public areas, free self parking and a free cruise terminal shuttle are also provided. Other amenities include 3 bars/lounges, a fitness centre and a snack bar/deli. Housekeeping is available on request.
Ibis Styles Nairobi Westlands offers 280 accommodations with a safe and complimentary bottles of water. This individually decorated accommodation includes desks. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Revitalize Wellness Centre has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath.

The spa is open selected days. Children under 9 years old are not allowed in the spa without adult supervision. Guests under 9 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at ibis Styles Nairobi Westlands. During your stay, you'll be within walking distance of Nairobi National Museum. Enjoy features like free WiFi in public areas, free self-parking and a free cruise terminal shuttle.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Indulge with massages, aromatherapy or facials at Revitalize Wellness Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Just a 4-minute drive from Nairobi National Museum and a few minutes from Uhuru Park
  • Free cruise terminal shuttle service
Ibis Styles Nairobi Westlands offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. A nightclub, a rooftop terrace, and spa services are also featured at the business-friendly ibis Styles Nairobi Westlands. An area shuttle within 30 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Utamu Restaurant – This restaurant serves breakfast, lunch, dinner and light fare. A children's menu is available.
Kilele Lounge – Overlooking the garden, this café specialises in local and international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Skybar – Overlooking the garden, this café specialises in local and international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free cruise terminal shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kilele Lounge
  • Skybar
  • Utamu Restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Nightclub

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Spa open select days
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ibis Styles Nairobi Westlands

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Airport shuttle fee: USD 20 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number CPR/2010/29781
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

ibis Styles Nairobi Westlands Hotel
ibis Styles Westlands Hotel
ibis Styles Westlands
ibis Styles Nairobi Westlands Hotel
ibis Styles Nairobi Westlands Nairobi
ibis Styles Nairobi Westlands Hotel Nairobi

ibis Styles Nairobi Westlands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 745 reviews
Rating 8 - Good. 227 out of 745 reviews
Rating 6 - Okay. 63 out of 745 reviews
Rating 4 - Poor. 36 out of 745 reviews
Rating 2 - Terrible. 37 out of 745 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Delphine

Liked: Cleanliness
It was all good
Stayed 4 nights in Oct 2025

8/10 Good

Lerone

Stayed 1 night in Sep 2025

4/10 Poor

Devon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ibis Styles needs to re-train or replace certain staff, especially one of the housekeepers, one of the ground floor bakery workers, and the security guard at the front entrance to the rooftop restaurant. Some staff lack interpersonal skills, such as acknowledging when a customer is at the counter waiting to be served, or questioning a hotel guest about whether their visiting guest has proper ID while in the middle of bringing hotel restaurant food back to their room. I do not plan to stay at Ibis Styles again.
Stayed 19 nights in Jul 2025

10/10 Excellent

Faith

Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was perfectly clean and the choice of restaurants and areas to relax in outside of the room were amazing. The new Kilele rooftop restaurant has a spectacular Nairobi skyline view
Stayed 1 night in Sep 2025

8/10 Good

Noha, NEWTON CENTER

Stayed 7 nights in Sep 2025

6/10 Okay

Connie, Kelowna

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Amro, Dumont

Stayed 1 night in Sep 2025

10/10 Excellent

Kelvin, West Palm Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the security feature that only allows you to have a key to your floor
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Staff were friendly and the service was professional
Stayed 3 nights in Sep 2025

6/10 Okay

Barbara

Stayed 1 night in Sep 2025

10/10 Excellent

Moses

Stayed 1 night in Sep 2025

8/10 Good

Agar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Tamuno

Stayed 1 night in Aug 2025

10/10 Excellent

Julia, Menlo Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for an overnight stay before starting the safari trip. The room we stayed was a bit small for three people. The breakfast was good and the staff was very friendly and helpful.
Stayed 1 night in Jul 2025

6/10 Okay

Tamuno

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kenneth

Liked: Cleanliness
Generally good for the price
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe staying at the hotel. In the Westland’s area so it was very close to everything and we were able to easily take Ubers everywhere. Would stay again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nathan

Liked: Amenities, property conditions & facilities
Small safe and modern property near to restaurants and shopping.
Stayed 5 nights in Aug 2025

8/10 Good

Aniza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay,

The hotel itself was good, clean, safe and overall a nice place to stay. However, our check-in experience was frustrating. We booked a room with three single beds for two adults and one child (my 15-year-old daughter). At reception, the staff member insisted that in their system a 15-year-old is considered an adult and argued that our booking was for two adults and one child. I explained that Hotels.com clearly shows 15 as a child, and regardless, we had booked three beds, so the point was irrelevant. She was dismissive, rude, and lacking in basic courtesy. On top of that, she tried to charge us $30 for early check-in, claiming the standard check-in time was 12pm, while my booking confirmation clearly stated 10am. Fortunately, another staff member overheard the situation, stepped in, and handled everything kindly and professionally. Thanks to them, we were able to check in smoothly around 9am. Overall: The hotel is good and comfortable, but the first receptionist left a bad impression. I hope the management ensures more consistent training in professionalism and customer service, as one staff member saved what could have been a very unpleasant start
Stayed 5 nights in Jul 2025

6/10 Okay

Devon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ibis Style has a staff behavior problem. Most staff are professional and perform their duties well. However, some housekeeping and restaurant workers have terrible service and attitudes. For example, one employee at the ground floor bakery did not acknowledge my presence at the front counter for approximately 15 minutes while I stood their wondering if my order was ready or still being prepared. She didn't even look at me or indicate to me that she would be with me once she was finished. No other customers were there waiting. Also, one of the rooftop security staff just outside the entrance to the Roof, stopped me and my guest while I was holding a large tray of food so he could ask me several different questions about where exactly I was going and whether I reserved a room for two people and then whether my guest had left her ID at the front desk. It's very irritating to experience this after having been there for over a week and while in the middle of holding a large tray of food. Just call my room to get clarification. It makes you feel like an underage person to be questioned in such a manner. Lastly, the housekeeping needs to be more consistent in when they will come to clean your room. I don't think these housekeepers understand that people are traveling from different parts of the world and from very different time zones, and that inconsistent housekeeping visits, from 9 am to even 3 pm, can be very disruptive to guest's sleep patterns.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alnoor

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Sandra, Brooklyn

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Accessible/room comfort & location ok; Should offer more affordable breakfast options. Always under 'renovations'.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kirpal

Liked: Cleanliness, staff & service, property conditions & facilities
Could do with taxi service
Stayed 3 nights in Jun 2025

8/10 Good

Kirpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff.
Stayed 1 night in Jul 2025

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