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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Coffee/tea maker
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Free daily self-service breakfast
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, Aspen Grove Park
    ‪13 min walk‬
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, The Factory
    ‪6 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(75 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(32 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(90 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,014 reviews
The price is €99
includes taxes & fees
23 Nov - 24 Nov
Hyatt Place Nashville/Franklin/Cool Springs

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel with free breakfast and 24-hour business centre
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and a business centre.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and a hairdryer. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the free breakfast at Hyatt House Nashville/Franklin/Cool Springs. During your stay, you'll be within walking distance of CoolSprings Galleria. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 13 minutes on foot from Aspen Grove Park and a 3-minute drive from CoolSprings Galleria
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, a meeting room, and coworking spaces. An indoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hyatt House Nashville/Franklin/Cool Springs. Free self parking is available.

This Art Deco Franklin hotel is smoke free.

Guests are served a free self-service breakfast on weekdays from 6:30 AM to 8:30 AM.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1000 reviews
Rating 8 - Good. 130 out of 1000 reviews
Rating 6 - Okay. 38 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clinton

Stayed 1 night in Aug 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few days for work. Breakfast was cooked well and many options.
Stayed 3 nights in Jul 2025

10/10 Excellent

Felicia

Travelled with family and small children
Liked: Amenities
Great place to stay. Close to the beach and the staff was great! Clean room and comfortably for our family of 5. The golf cart transportation to the beach was nice as well as providing beach and pool towels for the family!
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!!!

Great stay!! Everything was good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Denisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk was STELLAR! People like him deserve to be paid way more than they typically as re in the service industry. Overall, the place was clean and the staff was amazing. Even Beth at the front desk the following day was helpful. If you're looking for a clean hotel with wonderful staff and a great location, stay here.
Stayed 1 night in Aug 2025

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Hyatt house and it was wonderful
Stayed 1 night in Aug 2025

8/10 Good

Sanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very well kept property overall central to multiple restaurants and a Wal-Mart within walking distance. The room was nice and spacious and had a home away from home feel to it. The beds were comfy and the linens were fresh. Amenities such as microwave, refrigerator, stove, dishwasher and sink. The outside offered a relaxing terrace with bbq grills, tv and plenty of seating. The dining area was also nice. They also offer an evening cocktail, tho it was closed during my stay. Parking was free and seemed to be fairly safe. There was a guy just kind of hanging around the parking lot during my stay, but I'm not sure if he was another guest or a local. Additionally, be careful using side doors for a quicker exit. You may end up walking further to your car. A few other issues would be the surface cleaning in the bathroom. The shower could definitely use a deeper cleaning. On the surface, it appeared clean. However, there was scum starting to accumulate on the glass and the flooring of the shower was starting to become dingy. The walls were thin so you'll definitely be able to hear your neighbor if they're more of a loud talker. This property also has a policy that is posted of entering rooms within the first 24 hours of your stay so be mindful of that. Lastly, the breakfast was horrible. Not sure if it was just a bad day, but everything was either under cooked or overcooked. However, multiple places to grab breakfast near. All in all nice property and would stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Love the convenience of this location for options after work.
Stayed 6 nights in Jul 2025

10/10 Excellent

Ramalinga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room for a family of 4. Breakfast was good. Location is perfect
Stayed 1 night in Aug 2025

8/10 Good

Damon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good my only 2 complaints was thay on our 2 day the pool was dirty and it took them a minute to get it cleaned and the housekeeping staff walked in on my son taking a shower with the do not disturb sogn on the door.
Stayed 4 nights in Jul 2025

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Person who checked us in (I think his name was Josh) was very kind. Room was clean. Breakfast was good. Check out was also super quick and easy. Area around hotel was nice. Dining, shopping and highway access were all close. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time I've stayed at this location. I came back because our experience on the first trip was wonderful. The only negative this time was noise. There was a large family reunion group staying at the hotel at the same time and they were a loud bunch. At 10:30 pm they were still carrying on in the room next door to ours and it sounded like we were sleeping next door to a daycare- lots of squealing kids and loud bangs and adults trying to talk over the noise from the kids. I didn't complain to management because I thought they are probably getting to play with cousins that they don't see often and truly what is a more lovely sound than that of the laughter of young children? I'll come back but I think I'll request a room on the backside of the property as the front can be loud when large groups gather out front to leave. Ben at the front desk checked us in and at first couldn't find my reservation (booked through Orbitz). He found it and was most gracious and helpful. All the staff were very friendly. We were also there when the hotel had a celebration event and had free hamburgers, hotdogs, salads, fruit, snow cones, games, etc. It was a wonderful surprise.
Stayed 3 nights in Jul 2025

10/10 Excellent

Caleb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Shondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, we arrived on a Sunday (omelette bar on website does not state that this is only Wednesday-Friday), so we did not get to indulge. Beds were VERY comfortable in our suite, room was spotless. All staff I talked to were very nice. I was a bit concerned that Hyatt House does have homeless living in the hotel. Where we live, this spells crime and trouble. As far as I am aware, there were no incidents, but I would not let kids roam about. In fact, one of the gentlemen living there told us about the downed elevator and the other one is acting up (there's only 2 elevators). My husband helped direct 2 inebriated men, also living at the hotel, to get off the elevator to their floor. While the hotel was clean and comfortable, I'm not sure if I would stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall; let me check in early; clean; great breakfast; good location; only one elevator working; housekeeping played loud music and talked loudly in halls; housekeeping knocked on doors before checkout time (use digital report to see empty rooms)
Stayed 1 night in Jul 2025

8/10 Good

Jonah

Stayed 1 night in Jul 2025

10/10 Excellent

Anita

Stayed 1 night in Jul 2025

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, in good location. Very clean and room (suite) was spacious. Good breakfast selection
Stayed 3 nights in Jul 2025

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Bonnie, Gold Canyon

Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher, Alpharetta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a really great stay at this hotel. The room was spacious and they allow dogs, so we were about to bring our small dog along with us.
Stayed 1 night in Jul 2025

10/10 Excellent

Kirk

Travelled with family
Liked: Staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jul 2025