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Tru by Hilton Franklin Cool Springs Nashville

2.5 star property

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Photo gallery for Tru by Hilton Franklin Cool Springs Nashville

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Snack bar
Reception
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1001 Knoll Top Lane, Franklin, TN, 37067
  • Place, Saint Thomas Medical Partners
    ‪14 min walk‬
  • Place, SOAR Adventure Tower
    ‪2 min drive‬
  • Place, CoolSprings Galleria
    ‪3 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.6 out of 10
Exceptional
(113 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(58 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Franklin Cool Springs Nashville

Along with a 24-hour fitness centre, this smoke-free hotel has a snack bar/deli and a 24-hour business centre. Free weekday breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Change of towels is available on request
Tru by Hilton Franklin Cool Springs Nashville offers 135 air-conditioned accommodations with a hairdryer and an iron/ironing board. 55-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Tru by Hilton Franklin Cool Springs Nashville. During your stay, you'll be within walking distance of Saint Thomas Medical Partners. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a 24-hour business centre, convenience store and a computer
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 6 minutes by car from The Factory and 6 minutes from CoolSprings Galleria
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. The business-friendly Tru by Hilton Franklin Cool Springs Nashville also features a 24-hour fitness centre, coffee/tea in common area, and a corner/local shop. Self parking is free.

This Franklin hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Franklin Cool Springs Nashville Hotel
Tru by Hilton Franklin Cool Springs Nashville Franklin
Tru by Hilton Franklin Cool Springs Nashville Hotel Franklin

Tru by Hilton Franklin Cool Springs Nashville Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1001 reviews
Rating 8 - Good. 146 out of 1001 reviews
Rating 6 - Okay. 41 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Candria

Stayed 1 night in Dec 2025

2/10 Terrible

Stephen, Riviera Beach

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The temp inside the unit was nearly impossible to adjust and maintain.
Stayed 4 nights in Dec 2025

10/10 Excellent

Blayne

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities
Very clean! Nice amenities. Loved the tea and coffee. Shower was very nice. Staff was great
Stayed 2 nights in Dec 2025

10/10 Excellent

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. The hotel provides a number of different games for guest to stay entertained even when in the hotel. Breakfast was good.
Stayed 3 nights in Dec 2025

10/10 Excellent

Paula

Stayed 1 night in Dec 2025

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Kids loved the options to play games in lobby area and made.new friends.
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Greeted very courteously. Nice, modern looking hotel. Room was excellent. Very clean and comfortable. Very nice dog walking area. No coffee or microwave in the room, but available 24 hours in the foyer. They also have a water bottle fill point next to the ice machine. A short drive east of downtown Franklin (which is well worth a visit - fascinating civil war site, historic buildings and charming stores). The free breakfast is quite good, with hot options and a make-your-own pancake machine which provided some entertainment as well as decent pancakes. Two negatives: the fan on the a/c unit is rather noisy and cannot be turned off, which disturbed my sleep somewhat. Water pressure in the hand basin faucets was very low (shower was fine).
Stayed 1 night in Dec 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy this hotel. One of the better places I’ve stayed. I travel a lot and this is one of my go to’s.
Stayed 1 night in Dec 2025

8/10 Good

Robert L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean and staff was great.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well staffed. Very nice
Stayed 2 nights in Dec 2025

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean/new/good quality
Stayed 2 nights in Dec 2025

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities
Friendly staff,great prices,clean! And a nice breakfast. Great inexpensive place to stay and do all kinds of things in the area.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Very clean hotel and close to downtown Franklin. Staff was very friendly and helpful.
Stayed 3 nights in Dec 2025

8/10 Good

Christy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worker was cleaning the counter and went to fix the yogurt machine. He didn’t put gloves on but just stuck his fingers in the yogurt. Beds are hard but I felt like the rooms are clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Danielle

Business traveller
Great experience
Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and well kept
Stayed 2 nights in Dec 2025

10/10 Excellent

LaShonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and good food for breakfast
Stayed 1 night in Dec 2025

8/10 Good

ANTHONY, GENEVA

Stayed 1 night in Dec 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, very clean, comfy beds, nice little market, easy parking, and easy access to multiple locations. Breakfast was good and always replenished, and we loved having hot beverages available 24/7.
Stayed 4 nights in Dec 2025

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Dec 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head fell off while trying to adjust the spray pattern. Couldn’t adjust wall thermostat to get the room warmer.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jan Noel, Richmond

Stayed 3 nights in Dec 2025

10/10 Excellent

Rita

Stayed 2 nights in Dec 2025

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