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The Magnum Hotel Sunderland, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for The Magnum Hotel Sunderland, Sure Hotel Collection by BW

Front of property
Standard Room, 1 Double Bed, Accessible, Bathtub | Desk, blackout curtains, iron/ironing board, WiFi
Desk, blackout curtains, iron/ironing board, WiFi
Restaurant
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Timber Beach Road, Sunderland, England, SR5 3XG
  • University of Sunderland
    ‪4 min drive‬
  • Stadium of Light
    ‪4 min drive‬
  • Sunderland Empire
    ‪6 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

Desk, blackout curtains, iron/ironing board, WiFi

Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room) | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

Family Room, 1 King Bed, Non Smoking (with Single Sofabed) | Desk, blackout curtains, iron/ironing board, WiFi

Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

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Reception

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includes taxes & fees
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About this property

The Magnum Hotel Sunderland, Sure Hotel Collection by BW

Hotel in Sunderland with a 24-hour front desk
Along with self parking, this smoke-free hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free.
The Magnum Hotel Sunderland, Sure Hotel Collection by BW offers 63 accommodations with a hairdryer and blackout curtains. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at The Magnum Hotel Sunderland, Sure Hotel Collection by BW, you'll be close to Stadium of Light. Free WiFi in public areas, breakfast (surcharge) and self-parking (surcharge) are available.
  • Free Wi-Fi in some public areas
  • To-go breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include luggage storage
  • 15 minutes by car from Quayside and 15 minutes from Beamish Open Air Museum
The Magnum Hotel Sunderland, Sure Hotel Collection by BW offers its guests complimentary newspapers in the lobby. Public spaces have free WiFi. Parking is available for a fee.

This 3-star Sunderland hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (GBP 5 per day)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 4.99 for adults and GBP 4.99 for children

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 4.99 for adults and from GBP 4.99 for children
  • Fee for in-room wireless Internet: GBP 0.00 per stay (rates may vary)
  • Uncovered self-parking fee: GBP 5 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-in fee: GBP 10
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Sunderland Hotel
Comfort Inn Sunderland
Magnum Hotel Sunderland
The Magnum Hotel Sunderland, Sure Hotel Collection by BW Hotel

Reviews

The Magnum Hotel Sunderland, Sure Hotel Collection by BW Reviews

8.2

Very good

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 168 out of 375 reviews
Rating 8 - Good. 129 out of 375 reviews
Rating 6 - Okay. 34 out of 375 reviews
Rating 4 - Poor. 22 out of 375 reviews
Rating 2 - Terrible. 22 out of 375 reviews

Reviews

6/10 Okay

Bahram

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Hottle Review – Stayed with Family (2 Adults, 2 Children) ⭐️⭐️⭐️ (3 out of 5) We stayed here as a family (2 adults and 2 children). The room was simple but neat and spacious enough for our needs. Cleanliness was good, and the location is convenient. Parking was reasonably priced at £5 per night, with occasional discounts available. The overall price was fair compared to similar accommodations — we paid around £90 for one night. Most of the staff were friendly, especially one lovely lady working the Sunday morning shift on June 22nd. I regret not getting her name, but I want to thank her and hope the hotel management appreciates her excellent service. Breakfast wasn't a buffet and had limited options, but given the price, it was acceptable and we were satisfied. There are a few downsides to be aware of: No lift No gym No air conditioning. This could be an issue in warm weather — the room only had a fan, which didn’t work well when temperatures rose. In summary: Room: Simple, clean, and spacious Cleanliness: Good Location: Convenient Price: Fair Staff: Mixed — some average, one exceptional Breakfast: Limited, but acceptable Facilities: Lacking A/C, lift, and gym Overall, a decent stay. I’d rate it 3 out of 5.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has recently been changed over from a migrant hotel back to a functional hotel. However very little has been done to bring it back to a functional accommodation. I would not take a UV light to either carpets or beds. It is clear the place needs a full refurb. When you arrive the first thing you notice is the derelict pub next to the entrance. The receptionist who would prefer to be somewhere else and has an attitude akin to the tired and unwelcoming property. The rooms are dirty, we did not take our shoes off in the room, as the carpet was covered in stains. The saving grace was the cold ridden receptionist in the morning who went out of her way to make breakfast pleasant. Will never stay again!
Stayed 1 night in Jun 2025

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

kripacharya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the staff quite supportive. I made a mistake for parking and staff went totally out of the way to support me.
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Stayed 2 nights in Jun 2025

8/10 Good

Sharron

Travelled with family
Liked: Cleanliness
I was a bit dubious at 1st, we had the breakfast but it seems the do each individual person at a time on the 1st day, but the 2nd day the had some warmers, its was nice. Rooms were tidy and clean. Looks like an old premier inn taken over by best west. I over heard some say they only had it couple of months. Will stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay all round

The outside of the building is deceptive. What happens within is amazing. This hotel is really well run and the friendly and helpful staff all seem to work together as a team. Full marks to Emma, Taran, Helen and Lyndsey. Nothing was too much trouble for them and they created a welcoming and and happy atmosphere. Comfortable beds and a great breakfast. Excellent value for money. Highly recommended. Would visit again. Ask for a BEAMISH discount code.
Stayed 2 nights in May 2025

8/10 Good

GEORGIOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good budget hotel to stay. Staff are friendly and helpfull. The only thing is that the breakfast is just reheated and not cooked fresh there. Omelete was served cold as it was not cooked properly from frozen but in general not a bad place to stay. Short distance to Newcastle as well.
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at the hotel we were greeted with a warm attitude, the member of staff on desk on arrival was very friendly with my 4 year old daughter whom is very talkative and loves meeting new people. Our room was to a good standard - clean, spacious and had everything we needed including an en-suite bathroom, a TV, toiletries and a fan which kept us cool during the night. We had breakfast in the morning which was up to a good standard and the member of staff on the desk at breakfast time was incredibly friendly. Overall I’d give the property a 9 out of 10. There was only one issue which was the location, it wasn’t the most ideal for our plans for the next day but the overall experience was excellent and I would return again providing that the location is convenient for our plans.
Stayed 1 night in May 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star touches.

The staff were outstanding. It could of been a 5 star hotel. The gent on recreation offered to carry bags. Advised on the local area. Asked how we were and about our day. There was even an Easter delivery to the room. Unexpected but very lovely. All the staff went above and beyond here. Thank you for the most pleasant and happy stay at a hotel in a very long time.
Stayed 2 nights in Apr 2025

10/10 Excellent

HIRITJIUA KATUUO, Southampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay and the staff were very kind and friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Jane

Business traveller
Liked: Cleanliness, staff & service, room comfort
In the information it said that it had a restaurant next door, it didnt, I felt I was going to a very run down area and even the taxi driver bringing me was surprised. That said it was a comfy night and the staff were very helpful
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Staff members were very helpful and polite a pleasant experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

dragan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing service , food and prices.
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good transport links to town

Good transport links to town, reception staff were welcoming and professional. The hotel is starting to look tired so needs a facelift.
Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding hotel

The hotel staff were very polite and cheerful really enjoyed my stay would definitely stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A class service from the staff.

Amazing helpful friendly staff. Very good value for money.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic But Lovely

It's a simple, no -frills establishment, which doesn't have a lift just so people are aware, which if you don't have a lot of luggage is okay. Very comfortable bed, and it was quiet where we were, so we couldn't ask for more. It does have easy access to an extensive retail park and a large Sainsbury's if you need supplies, so not a terrible location (Don't let the derelict building next door put you off). Cheap and cheerful, with immensely lovely and accommodating staff. The breakfast is a little limited, but does offer the basics, so isn't that bad. Recommended as a place to stay that isn't extortionate.
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnum hotel

Enjoyed my stay there and booked in for the next 3 weeks. All the staff are very friendly and helpful while still being professional. It as got to be one of the comfiest beds I have slept in in a hotel, highly recommend this hotel to everyone
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
No free parking, tv didn’t work work but basic and served its purpose
Stayed 1 night in Feb 2025

4/10 Poor

Martin

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025