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Empress Inn and Suites by The Falls

2.0 star property

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Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Exterior
Balcony
Reception
Standard two queen | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking available
  • Housekeeping

Explore the area

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5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Clifton Hill
    ‪6 min walk‬
  • Fallsview Casino
    ‪10 min walk‬
  • Fallsview Indoor Waterpark
    ‪13 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

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  • Air conditioning
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About this property

Empress Inn and Suites by The Falls

Victorian hotel connected to the convention centre in Niagara Falls with a restaurant
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video game consoles. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall value at Empress Inn and Suites by The Falls. During your stay, you'll be connected to the convention centre and just a quick walk from Clifton Hill. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes helicopter/aeroplane tours
  • Guests speak favourably about the value of their stay and the clean guestrooms
  • Within a 10-minute walk of Clifton Hill and Fallsview Casino
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

The hotel hosts a free manager's reception on selected days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 14 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.2
Rating 10 - Excellent. 190 out of 1032 reviews
Rating 8 - Good. 240 out of 1032 reviews
Rating 6 - Okay. 235 out of 1032 reviews
Rating 4 - Poor. 148 out of 1032 reviews
Rating 2 - Terrible. 219 out of 1032 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
room was big one tv
Stayed 1 night in May 2025

6/10 Okay

Mehdi

Travelled with group
Disliked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Mikel

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in May 2025

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beware of this place. When I arrived the staff was very rude to me, as if me checking in was an inconvenience to them. They charged me $12 per night for parking, which I wasn’t made aware of before checking in. The sheets and towels all had stains on them. The bedbug cover on the mattress had several holes ripped in it, which didn’t make me feel very safe staying here. Then, halfway through my stay they changed their parking price to $5 and refused to refund me for the higher price they had made me pay ahead for that day. The parking felt like they were taking advantage of me, and trying to get people to book based on the low price, but then tacking that on at arrival. I would have spent less money staying at one of the nicer hotels in town, and probably not have been treated so rudely.
Stayed 3 nights in May 2025

8/10 Good

Philip

Stayed 1 night in May 2025

6/10 Okay

Afshin

Travelled with family
Disliked: Amenities, property conditions & facilities
Amenities improvements
Stayed 2 nights in May 2025

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
more than adequate for the price - good location - very friendly helpful staff - we were able to check in at 12 noon - very convenient parking as we backed up right to our room - so convenient to Ferry St, Chucks Roadhouse, and several other bars with happy hour specials - sadly the Admiral Inn next door is derelict and waiting for demolition - heating which we unfortunately neede in late may was very efficient (heater in the washroom too) - and fridge kept the beer very cold - you get what you pay for and this place is comparatively a bargain for a 2 night stay
Stayed 2 nights in May 2025

2/10 Terrible

Neil

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay on a budget! Staff was friendly! Parking was $12/24hrs. Ice and coffee in main office. Double queen room came with a large enough area for a playpen, 2 circular tables and 2 large chairs, dresser, good size tv with both childrens channels and adult. And a night stand between the beds. Nice to have somewhat of a balcony. Was less than $200 for a friday and saturday night stay!
Stayed 2 nights in May 2025

10/10 Excellent

MANOJKUMAR

Liked: Staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in May 2025

2/10 Terrible

Rupak

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the lights in the room was not working, the plug points for fridge and tv was not working, I had to unplug the microwave and and ac power connection to plug in the tv And fridge. There were no plug points working for charging my phones, the shower turn-on button was not working in the bath tub.
Stayed 1 night in May 2025

10/10 Excellent

Kavitha

Stayed 1 night in May 2025

2/10 Terrible

Rafaidah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the hotel and Expedia were working together to scam its customers. It started with an advertisement showcasing a room at the Embassy Suites, on Expedia. After I had paid, within minutes I had headed to the Embassy Suites where I found out that the hotel room that was purchased was at another hotel, the Empress Inn. Here, I called the Empress Inn to cancel my booking, within few minutes of booking, and was told in order to cancel I would have to have Expedia cancel the booking. Upon contacting Expedia, I was told they were unable to cancel unless the hotel would cancel it, where they stated they had trouble contacting the hotel. I then asked them again to contact the hotel as I was just off the phone with them, they then miraculously where able to contact the hotel and stated that even though it had been a couple of minutes of booking that they were unable to cancel it. I then went to the Empress to speak with its staff, they just stated it was out of their hands and that we should continue contacting Expedia. They also stated this has happened before with Expedia and that we should be more firm with them. They were just passing the blame onto each other, with no accountability. The had falsely advertised a room at Embassy Suites, using a picture of their rooms, for a room at the Empress Inn. To add, a room at the Empress Inn costs 77 (with tax) CAD, and I was charged with Expedia 94 (with tax)CAD.
Stayed 1 night in May 2025

4/10 Poor

Niraj

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Gagandeep

Average
Stayed 1 night in May 2025

4/10 Poor

CHAITYA _

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs more maintenance in terms of cleanliness.
Stayed 1 night in May 2025

10/10 Excellent

Rohit

Stayed 1 night in Apr 2025

2/10 Terrible

indra

Disliked: Cleanliness, property conditions & facilities
Dirty carpet, washroom is very terrible condition, no coffee maker, no tv remote, broken door knob. I
Stayed 1 night in May 2025

10/10 Excellent

Flynn

Stayed 1 night in May 2025

4/10 Poor

William

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 2 nights in May 2025

8/10 Good

Somanchi

Travelled with group
Liked: Staff & service
The staff was good.
Stayed 1 night in May 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Empress Inn

Great little motel. Close to all attractions. A great value for it's location! Friendly staff, easy check in. I'll be back!
Stayed 1 night in May 2025

2/10 Terrible

Ankush

Disliked: Amenities
Bad very bad very bad water dripping in washrooms so so bad
Stayed 2 nights in Apr 2025

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Too brown very rude and not very accommodating.
Stayed 1 night in Apr 2025