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Empress Inn and Suites by The Falls

2.0 star property

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Photo gallery for Empress Inn and Suites by The Falls

Lobby
Balcony
Front of property
Standard two queen | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe
Restaurant

Reviews

6.2 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Place, Skylon Tower
    ‪6 min walk‬
  • Place, OLG Stage at Fallsview Casino
    ‪8 min walk‬
  • Place, Fallsview Casino
    ‪10 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪35 min drive‬

Room options

Family Room, Multiple Beds

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Empress Inn and Suites by The Falls

Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature washers/dryers and video game consoles. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall value at Empress Inn and Suites by The Falls. During your stay, you'll be connected to the convention centre and just a quick walk from Clifton Hill. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes helicopter/aeroplane tours
  • Guests speak favourably about the location and the clean guestrooms
  • Within a 10-minute walk of Clifton Hill and Fallsview Casino
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

The hotel hosts a free manager's reception on selected days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 14 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.2
Rating 10 - Excellent. 202 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 225 out of 1002 reviews
Rating 4 - Poor. 136 out of 1002 reviews
Rating 2 - Terrible. 210 out of 1002 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

chris

Liked: Cleanliness, amenities, property conditions & facilities
Price and location good for modest room. Not a fan of paying for parking when Im staying there but oh well
Stayed 1 night in Nov 2025

8/10 Good

Anh T

Stayed 1 night in Nov 2025

6/10 Okay

MEENAL

Liked: Cleanliness, property conditions & facilities
Mattress not good,no hair dryer in washroom, room not as expected with the security deposit they ask for, they can improve if they want security deposit. Doors lock should be changed
Stayed 1 night in Nov 2025

2/10 Terrible

Elodie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs a serious renovation. The owners bought back a motel that definitely needs renovations, as everything is breaking away, hazards in the room, and old equipment making huge noises.
Hazardous connections and « air fresheners » to counter odours
Air freshener to counter odours from mold
1 bulb on 3 working
Falling ceiling
Stayed 1 night in Aug 2025

2/10 Terrible

Olufemi Foli, EDMONTON

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, they put us in a room beside the restaurant, the noise was loud. We called the office and their solution was fo tell the restaurant to not make noise, really??? It lasted till almost 2 am. In the morning we had no hot water. The worst experience. We travel to Niagra falls and will never stay there again.
Stayed 1 night in Nov 2025

4/10 Poor

Visham

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Ha Nhat

Stayed 1 night in Oct 2025

10/10 Excellent

Dylan

Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Stayed 1 night in Oct 2025

8/10 Good

franki, Scarborough

Disliked: Property conditions & facilities
Shower button is too hard to open, it means no shower. Also tap leak too much need attention.
Stayed 1 night in Oct 2025

6/10 Okay

Melissa

Stayed 1 night in Oct 2025

2/10 Terrible

Himatullah

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel charge additional parking fee of 14 while parking in the nighoubering are is 5. While most places have free parking onsite.
Stayed 1 night in Oct 2025

4/10 Poor

Saeideh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean, bed sheets had red stains, 2 o’clock in the morning loud music in a car in a hotel parking and people dancing made us awake badly. Overall I will never ever go there.
Stayed 1 night in Oct 2025

10/10 Excellent

Anju

Stayed 1 night in Oct 2025

10/10 Excellent

MANOJ

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
YES
Stayed 1 night in Oct 2025

6/10 Okay

Analyn

Stayed 1 night in Oct 2025

10/10 Excellent

Fawad

Stayed 1 night in Oct 2025

2/10 Terrible

Mohsen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never trust them ,not honest people
Stayed 2 nights in Oct 2025

8/10 Good

Maria Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, quiet and safe place. For me the only missing item was the disposable slippers. Nevertheless the place was great..
Stayed 1 night in Oct 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like bed bug, you will be served! My wife had her forearm bitten quite extensively. Not surprised, it is managed by you know who (Punjab)
Stayed 1 night in Sep 2025

10/10 Excellent

indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean room. Parking on site. Totally walkable to the falls and clifton hill.
Stayed 2 nights in Sep 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Oct 2025

8/10 Good

Magdolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good , we had a clean room and the staff were really nice. It was also really close to the waterfalls
Stayed 2 nights in Aug 2025

2/10 Terrible

Rod

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

Dipika

Stayed 1 night in Sep 2025