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The Charles Hotel

4.0 star property

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Photo gallery for The Charles Hotel

Front of property
Breakfast, lunch and dinner served
Exterior
Terrace/patio
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Royal George Theatre
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪18 min walk‬
  • Airport, Toronto, ON (YTZ-Billy Bishop Toronto City)
    ‪94 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(54 reviews)
  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Garden view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Premium Room

9.4 out of 10
Exceptional
(29 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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  • Parking included
  • Free Wi-Fi
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  • Air-conditioning
4.5 out of 5, Wonderful, 1,007 reviews
The price is €222
includes taxes & fees
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The Shaw Club Hotel

About this property

The Charles Hotel

A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a garden are on-site. Change of towels is available on request
The Charles Hotel offers 12 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down duvets. Digital televisions are provided.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of The Charles Hotel's great location. During your stay, you're just a quick walk from Lake Ontario. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy international cuisine at HobNob Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge
  • Guests have great things to say about the location and the helpful staff
  • Steps from Niagara River Gorge and 5 minutes on foot from Royal George Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.
HobNob Restaurant – Overlooking the golf course and garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 366 out of 612 reviews
Rating 8 - Good. 150 out of 612 reviews
Rating 6 - Okay. 61 out of 612 reviews
Rating 4 - Poor. 22 out of 612 reviews
Rating 2 - Terrible. 13 out of 612 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service
The elegance and the food were top notch.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Lovely hotel, helpful staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Frances

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing :)
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite place to stay, close to everything downtown.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The main attraction for this hotel is its location right down the shopping street.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel every time we visit Niagara on the lake.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
The team was very welcoming and courteous. Our room was clean and cozy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will definitely return for our next stay in NOTL
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

John

Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite place in NOTL
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room
Stayed 1 night in Oct 2025
Verified

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque town.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities
Small hotel with great service. Nicely located to downtown. I would highly recommend!
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will come again
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2025