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 Norwich •1 Room
 Norwich • 1 Room
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Dunston Hall Hotel, Spa and Golf Resort

4-star property
Ipswich Road, Norwich, England 09 725 22 184
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3.7 out of 5
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See all 15 ebookers Reviews

"Lovely outdoor seating areas. Helpful staff. Food well under par. " More

By a verified traveller on Tue 19 Apr 2022

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€108* Per night/room 19 May - 20 May

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Family Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Family Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Dunston Hall Hotel, Spa and Golf Resort. During your stay, you're just a quick walk from Dunston Hall. Features include free WiFi in public areas, plus 2 bars and a full-service spa.

  • Free WiFi
  • Enjoy a bite to eat at The Brasserie Restaurant, a brasserie with garden views
  • Buffet breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body wraps, body scrubs or body treatments at Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a golf course, a gym and golf lessons
  • Guests really like the accommodation for the overall comfort and comfy beds
  • 6 minutes by car from Norfolk Broads and 7 minutes from University of East Anglia
  • Dogs welcome for a fee

Dunston Hall Hotel, Spa and Golf Resort ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dunston Hall Hotel, Spa and Golf Resort

Everyone (7) Couples (3) Family (5)
2 out of 5
The hotel is stunning from the outside but the room we stayed in was grubby, black mould on tbe ceiling and it had not been vaccuumed properly. The waiter staff were unfriendly and the food was very poor and over priced. Our evening meal was returned as it was cold. The restaurant tables were shabby and could have done with a table cloth and a tea light candle. Breakfast was not any better. The staff did not seem to know what they were doing and the choice of food was limited.

Posted by on 6 Mar 2023

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Comment from Hotel Management

7 Mar 2023 by David Graham

Many thanks for your review. I am sorry you did not enjoy your stay with us. I will make sure we discuss your feedback and the team make the necessary changes.Kindest regards

1 out of 5

Posted by on 23 Feb 2023

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Comment from Hotel Management

17 Apr 2023 by David Graham

I am sorry you did not enjoy your stay with us

3 out of 5

Posted by on 29 Jan 2023

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4 out of 5
Lovely outdoor seating areas. Helpful staff. Food well under par.

Posted by on 19 Apr 2022

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Comment from Hotel Management

19 Apr 2022 by David Graham

Many thanks for reviewing the hotel. I was pleased to see that you enjoyed sitting on the terrace. It is a lovely setting to have a drink and relax. I am pleased that the staff were helpful. I do hope you will come back and stay again soon.

5 out of 5
Friendly helpful staff

Posted by on 14 Apr 2022

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Comment from Hotel Management

15 Apr 2022 by David Graham

Thanks you for reviewing the hotel. I was delighted that you enjoyed your stay. Thank you for mentioning the team, they do work hard to ensure our guests have a memorable experience.

5 out of 5

Posted by on 2 Jan 2022

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3 out of 5
All fine at the property, slightly understaffed but all were friendly and helpful

Posted by on 29 Oct 2021

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Comment from Hotel Management

29 Oct 2021 by David

Thank you Sankar for taking the time to review your stay with us. I was pleased to read that despite being understaffed you found my team friendly and helpful and we look forward to welcoming you back. Kind regards David Graham General Manager

5 out of 5
Great property

Posted by on 30 Sep 2021

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Comment from Hotel Management

1 Oct 2021 by David

Thank you Jennifer for taking the time to review your stay at Dunston Hall. I was delighted to read you rated us 5 out of 5 and we look forward to welcoming you back. Kind regards David Graham General Manager

4 out of 5
Comfortable and spacious room. Staff were generally friendly and efficient. Pool facilities were good. More variety at breakfast would’ve been appreciated.

Posted by , from Cheltenham on 27 Oct 2020

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Comment from Hotel Management

30 Oct 2020 by David

Thank you Andrew for your review following your visit to Dunston Hall. I was pleased to read you enjoyed your time with us and we look forward to welcoming you back. Kind regards David Graham General Manager

4 out of 5
The whole property is in need of redecoration and new carpets. The dinner and breakfast were very good. The room was functional but needed an update

Posted by , from Berkshire on 18 Oct 2020

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Comment from Hotel Management

19 Oct 2020 by David

Thank you TE for your review following your visit to the hotel. I am pleased to inform you that the hotel is due to be refurbished so the points you raised about needing an update will be addressed. We look forward to welcoming you back. Kind regards David Graham General Manager

About the Dunston Hall Hotel, Spa and Golf Resort

Location Ipswich Road, Norwich, England NR148PQ

Property Features

Dunston Hall Hotel, Spa and Golf Resort offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 49213 square feet (4572 square metres) and includes conference space. A health club, a hot tub, and spa services are also featured at the business-friendly Dunston Hall Hotel, Spa and Golf Resort. For a fee, parking is available. Smoking is allowed in designated areas at this Victorian Norwich hotel.

  • 166 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Conference rooms
  • 49213 sq ft of conference space
  • 4572 sq. m of conference space
  • Built in 1859
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Norwich Station (8.8 km / 5.5 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Dunston Hall Hotel, Spa and Golf Resort offers 166 accommodations with laptop-compatible safes and complimentary bottles of water. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 11:00 AM.

The Brasserie Restaurant – Overlooking the golf course and garden, this brasserie serves breakfast and dinner. A children's menu is available. Reservations are required.

Bunkers Bar – Overlooking the golf course and garden, this sports bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Garden Terrace Bar – Overlooking the golf course and garden, this bar serves brunch, lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Spa has 6 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Spa tub in spa
  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Barclaycard and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.00 per person
  • Self-parking fee: GBP 0.01 per stay (in/out privileges)
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vere Dunston Hall
  • Vere Dunston Hall Hotel
  • Vere Dunston Hall Hotel Norwich
  • Vere Dunston Hall Norwich
  • Dunston Hall Hotel Norwich
  • Dunston Hall Hotel
  • Dunston Hall Norwich
  • Dunston Hall
  • Dunston Hall De Vere Hotel Norwich
  • De Vere Dunston Hall Norwich
  • De Vere Dunston Hall Hotel
  • De Vere Dunston Hall
  • Dunston Hall
  • Dunston Hall Hotel, Norwich
  • Dunston Hall Hotel, Spa and Golf Resort Hotel
  • Dunston Hall Hotel, Spa and Golf Resort Norwich
  • Dunston Hall Hotel, Spa and Golf Resort Hotel Norwich

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.