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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Property preview
Desk, blackout curtains, soundproofing, iron/ironing board
Property amenity
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View in a map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • Place, University of Ottawa
    ‪8 min walk‬
  • Place, Byward Market Square
    ‪8 min walk‬
  • Place, Rideau Canal
    ‪11 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(154 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Access Tub)

8.8 out of 10
Excellent
(42 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(258 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(26 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel with free breakfast, 9-minute walk to Byward Market Square
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Downtown Ottawa East by IHG gets high marks from our customers. During your stay, you're just a quick walk from Byward Market Square. Features include free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Byward Market Square and University of Ottawa
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. A terrace, a vending machine, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Downtown Ottawa East by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Ottawa hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Reviews

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1373 out of 2618 reviews
Rating 8 - Good. 752 out of 2618 reviews
Rating 6 - Okay. 286 out of 2618 reviews
Rating 4 - Poor. 99 out of 2618 reviews
Rating 2 - Terrible. 108 out of 2618 reviews

Reviews

10/10 Excellent

Emil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, the staff is super helpful. It has excellent facilities better than avg Holiday Inn Express, interestingly enough it has a small pool which some people would like. The gym is very good. The breakfast is better in the early hours, as the time passes it has limited options offered, but the staff can provide you what you need. I had a good stay It is very close to Rideau downtown with lots of bars and restaurants. Though, for women walking alone it might feel a bit unpleasant as there are many homeless persons around the property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jakline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel over the Canada Day long weekend, and it was a perfect location to all the popular areas that we wanted to visit - all walking distance.
Stayed 5 nights in Jun 2025

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location close enough to downtown attractions and walkable if you choose too. Property felt recently renovated for the most part. Good amenities available. I was impressed by some accessibility features. We enjoyed the breakfast very much and complimentary coffee. The room was very nice and had premium beds allowing for a great nights sleep. There’s parking available for a fee onsite in an underground garage. I found the entrance by car to be a bit tricky and not easy to access but not as bad once you know. Also, the area for guest drop off/ pickup is somewhat tight and limited so you’re not allowed to stand more than a few minutes.
Stayed 1 night in Jul 2025

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff in the dining area are so accommodating and friendly especially Marie,
Stayed 1 night in Aug 2025

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 2 nights in Aug 2025

8/10 Good

phung

Liked: Cleanliness, staff & service, property conditions & facilities
Simple breakfast and there is no kettle in the room
Stayed 1 night in Aug 2025

10/10 Excellent

amir

Stayed 3 nights in Aug 2025

6/10 Okay

Brittney

Travelled with family
I liked the breakfast however, for the amount we paid for the stay, I think the quality in food could be a bit better. Powdered eggs, artificial bacon, a pancakes machine in a bag? Are all cheap areas that can be improved. I wouldn’t mind paying 12-20 dollars going to a breakfast spot that would at least serve me real eggs and portionable pancakes. Secondly, the beds were terrible. The beds were not firm at all and the pillows were flat. I left this hotel with a lot of back pain and did not get a full nights rest on any of the days I was there. I was so glad to go home and sleep in my bed. The hotel is not in the best area as there are crack heads and needles everywhere. I would definitely think twice before booking here as it is not the best for walking. The hotel itself is nice. Also, please tell some of the cleaning staff (the males in particular) to please mange their bodily hygiene. It is not pleasant to walk by especially when they are cleaning your room.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lucina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed this year. Always a great experience.
Stayed 3 nights in Aug 2025

8/10 Good

Angela

Stayed 1 night in Aug 2025

10/10 Excellent

Boluwatife

Stayed 2 nights in Aug 2025

10/10 Excellent

Jeff

Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Travelled with family
Stayed 3 nights in Aug 2025

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this hotel had an outdoor green space that looks out over the city! Did not love the homeless encampment outside of the hotel across the street.
Green space
Rooftop view
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room was super clean (was checked for bed bugs). The micro-fibre sheets were not enjoyable - wake up sweating in the night. Cotton would be better. No recycling bins. Excellent breakfast. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waking distance to many points of interest such as Parliament hill, National Gallery etc.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, clean and comfortable room, walking distance to Byward Market and downtown Ottawa.
Stayed 2 nights in Aug 2025

6/10 Okay

ERIN L

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was clean and staff were great. Neighbourhood was not the best, and parking was unavailable and had to park off site.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elyse

Neuf et moderne.
Stayed 1 night in Aug 2025

6/10 Okay

Lindsay

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The underground parking was incredibly difficult to navigate. Were it not for a nice man who happened to be getting into his car, we might not have made it out unscathed. The pool didn't seem like it had been cleaned in a very long time.
Stayed 1 night in Aug 2025

10/10 Excellent

Serge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Suong

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool is disgusting, the water was green and smelt like it was pumped with chlorine. Water was definitely not balanced. Even my 6 year old was afraid of going into the water because it was too green. We booked this hotel because of the amenities but didn’t even get to use the pool because of how gross it was. The location of the hotel was terrible, there’s a halfway house literally across the street with homeless/drug addicts laying on the street all high. We had to avoid walking on that street whenever we went to byward market or the core of downtown. Hotel room was okay, nothing special. We usually stay at holiday inn but this time we were so disappointed, we won’t be back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Wikny, Bobcaygeon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is downtown Ottawa I can walk to go anywhere I want
Stayed 2 nights in Aug 2025