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Ksar Shama

3.5 star property

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Photo gallery for Ksar Shama

Junior Suite | Hypo-allergenic bedding, minibar, individually decorated
Suite (Ksar) | Hypo-allergenic bedding, minibar, individually decorated
Property entrance
Restaurant
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View in a map
Marigha Ouirgane, Ouirgane, 42150
  • Place, Barrage Ouirgane
    â€Ș10 min walk‬
  • Place, Lalla Takerkoust Lake
  • Place, Toubkal
  • Airport, Marrakech (RAK-Menara)

Room options

View all photos for Comfort Tent, 2 Bedrooms (Ksar)

Comfort Tent, 2 Bedrooms (Ksar) | Hypo-allergenic bedding, minibar, individually decorated

Comfort Tent, 2 Bedrooms (Ksar)

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, minibar, individually decorated

Standard Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, minibar, individually decorated

Superior Double Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite (Ksar)

Suite (Ksar) | Hypo-allergenic bedding, minibar, individually decorated

Suite (Ksar)

  • 60 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, individually decorated

Junior Suite

  • 40 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Tent

  • Mountain view
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, 22 reviews
The price is €89
includes taxes & fees
27 Sept - 28 Sept
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About this property

Ksar Shama

Hotel in Ouirgane with 2 restaurants and free breakfast
Along with 2 restaurants, this hotel has an outdoor pool and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe and conference space.
Ksar Shama offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary bottles of water. Rooms open to patios. Each accommodation is individually furnished and decorated. This Ouirgane hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Ksar Shama, you'll be within walking distance of Barrage Ouirgane. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes bicycles to rent, mountain biking and hiking/biking trails
  • 0.6 miles (0.9 km) from Barrage Ouirgane and 7.8 miles (12.5 km) from Toubkal National Park
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. An outdoor pool, a rooftop terrace, and a library are also featured at Ksar Shama. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Ouirgane hotel.

Guests are served a free continental breakfast daily from 8:30 AM to 10:30 AM.
Ksar Shama has 2 restaurants on site.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 600 per vehicle (return, maximum occupancy 6)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Ksar Shama offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:30 PM

Property is also known as

Ksar Shama
Ksar Shama Hotel
Ksar Shama Hotel Ouirgane
Ksar Shama Ouirgane
Ksar Shama Hotel
Ksar Shama Ouirgane
Ksar Shama Hotel Ouirgane

Ksar Shama Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 16 reviews
Rating 8 - Good. 7 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 2 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abderrahmane

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Tout est sale ! A fuir

Cet Ă©tablissement est sur-notĂ© et les images postĂ©es par la direction sont surrĂ©alistes. Voici pourquoi : Chambre : La chambre Ă©tais trĂšs sale, avec des draps mal lavĂ©s et des housses de canapĂ© tachĂ©es de chocolat bien frais. On sentais que le mĂ©nage avait Ă©tait bĂąclĂ© Le lit Ă©tait inconfortable Absence de tĂ©lĂ©vision Salle de bain sale et non Ă©quipĂ©e du strict minimum, a savoir du savon ! On a dĂ» le demander Ă  la rĂ©ception pour l’avoir le soir Piscine : Piscine complĂštement opaque ! Je n’ai jamais vu une piscine aussi sale ! Les parois infestĂ©es d’algues. Quand j’en ai parlĂ© Ă  la direction, j’ai compris qu’elle n’était pas filtrĂ©e quotidiennement !!! Petit dĂ©jeuner : Petit dĂ©jeuner servi Ă  table mais aprĂšs une demi heure d’attente, alors qu’on est arrivĂ©s tĂŽt et qu’il n’y avait que nous et une autre table Ă  servir. Le petit dĂ©jeuner est limitĂ© Ă  des aliments gras et bourratifs (meloui, harcha, cake degeulasse) le tout servi dans des assiettes mal lavĂ©es Cadre gĂ©nĂ©ral : Y a beaucoup d’alcooliques dans l’établissement. On a mĂȘme trouvĂ© une bouteille et des verres dans les jardins. Et heureusement qu’on l’a vu avant notre enfant de 3 ans qui a failli boire le verre pensant que c’était de l’eau
Stayed 3 nights in Aug 2021

6/10 Okay

Marina

Travelled with family
Disliked: Staff & service
The place is beautiful with huge potential, well maintained gardens a restaurant and lounge area with great atmosphere and character, furniture and accessories clearly chosen with great taste and care. The pool and terrace is lovely albeit in need of some repairs. The rooms are nicely set in the gardens with their own terrace, bathrooms are basic with large windows inside the shower and curtains or screens missing, bedrooms are nicely furnished but basic lacking accessories or a personal touch. What really lets the place down however is the service. Not once either by the pool or on the terrace would someone ask whether you needed something, drinks ordered at the bar take ages to arrive, choice is extremely limited. The same is true for food, table setting is basic, you might have to ask for a napkin or for yor food to arrive at the same time, waiting times ( the place was mostly empty) are long and the meals are at best ok, breakfast however was nice. The manager showed little concern for the guests, no real effort was made to provide information regarding surroundings when asked.
Stayed 2 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place.

4/10 Poor

DD, Manchester UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Never again

I stayed here 4 years ago and the room was excellent and the european staff fine. Hpwever the food was terrible. 3 of us stayed for 4 nights in late March 2018 There were no other guests, the new moroccan manager has only been there a month and said he recognises the problems Dinner was 15euros, a disgraceful price for what you get. The food was even worse than last time, the menu didnt change over 2 nights and the tagines were of poor quality,. We wondered were all the good looking meat went because we had only gristle, I had the chicken and there was hardly any meat on it. The last night we eat elsewhere Breakfast was the same everyday , however I asked for eggs and got then , hard boiled but better than the thin gruel they called porridge Last time I had plenty of wood to make my own fire, this time I had to ask for wood , a gentleman turned up and lit the fire , he left me a few twigs that lasted all of 30 mins. I didnt bother the next 3 nights I used the air con, worked fine. The good bits, excellent clean pool, good location for valley walking, huge beds.
Stayed 4 nights in Mar 2018

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to get off the grid

Amazing place with incredibly helpful staff. A true oasis with beautiful scenic backdrop. Would absolutely return.

8/10 Good

Brenda, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nestled between mountains

I stayed for one night. The bathroom was cold but the room was big and comfortable the food was great. It's a great place if you want to get away from Marrakech.

10/10 Excellent

james, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ksar shama i will be back

Lovely hotel. Very clean. Great location. The most helpfull staff possible and great food. All round excellent . Will definately return. Big thanks to assia on the reception for all her time and help as i changed travel plans last minute.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely pool area but cold pool water.

Our 3rd stop while travelling in Morocco and the first two riads set a very high standard. Limited food available here with a small menu and not the quality we were used to elsewhere. Slow drinks service when poolside. Very dark rooms.

8/10 Good

Yasin

Travelled with family
Liked: Staff & service, property conditions & facilities

Mitigée...

Le lieu est vraiment magnifique : la vĂ©gĂ©tation, la vue sur la montagne... les chambres (suites) sont spacieuses. Mais mon sentiment reste mitigĂ© Ă  cause de la propretĂ© de la piscine trĂšs moyenne, l'Ă©tat des transats autour qui ne sont sales et pas nettoyĂ©s, les coussins complĂštement affaissĂ©s... Le personnel ne porte pas de masque (alors que nous sommes en plein contexte COVID)... On a rĂ©servĂ© pour 2 adultes et 2 enfants et quand on est arrivĂ©, les lits enfants (banquettes) n'Ă©taient pas prĂȘts... J'ai demandĂ© qu'on prĂ©pare leurs lits et la dame m'a apportĂ© des draps et... est repartie sans faire les lits... De plus, il y a aucune alĂšse sur les matelas, seulement un drap, ce qui n'est pas trĂšs propre... La dame de l'accueil, en entrant dans la chambre, a ouvert les rideaux, et ils sont Ă  moitiĂ© tombĂ©s des rails. Elle a dit Ă  mon mari de les remettre lui mĂȘme, qu'il pouvait monter sur la table de de chevet pour les remettre... Bref, le cadre est splendide mais le service franchement moyen pour le prix.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'établissement était trÚs joli... Pas de personnel accessible et petit déjeuner "dégueulasse"accueil inoubliable. Disponibilité +++ Nous y retournerons
Stayed 1 night in Jun 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Hubert Johannes, Österreich

Disliked: Cleanliness, property conditions & facilities, room comfort

Vorsicht! Die besten Jahre sind vorbei.

Wir, eine 5-köpfige Familie, verbrachten hier zwei NĂ€chte im April 2017. Gleich bei der Ankunft wurde klar, dass wir bei dieser Buchung einen Fehlgriff getan hatten. Es herrschte Geisterstimmung, nur eine Handvoll GĂ€ste außer uns in einer weitlĂ€ufigen Anlage. Außenanlagen verwahrlost, Garten ungepflegt, Sitz- und Liegeauflagen verschmutzt und zerrissen. Bungalows mĂ€ĂŸig sauber, auf den Wegen lagen Zigarettenstummel. Restaurant: Speisenauswahl sehr beschrĂ€nkt, Spaghetti wurden kalt serviert. Wifi funktionierte nie, unsere Kids bekamen die Krise. Positiv: Trinkbare Weine zu fairen Preisen

8/10 Good

virginie, d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

HÎtel bien situé pour une halte sur la route de Taroudant ou alors visite de ouirgane,ou remonter par Asni. Qualité des aménagements intérieurs et extérieurs, trÚs bon rapport qualité prix.

8/10 Good

Leif, Kbh.

Liked: Cleanliness, staff & service

Langt vĂŠk..

Hotellet ligger perfekt, hvis man regser gennem bjergene (godnok ikke helt pÄ de angivede gps-koordinater- de rigtige koordinater:31.19925, -8.04872). VÊrelset var stort og lÊkkert,-dog lidt kÞligt. Maden i restauranten var ikke af hÞjeste kvalitet. Wifi virkede kun sporadisk. Men man befinder sig trodsalt midt i bjergene, sÄ man kan heller ikke forvente sig det vilde. Prisen var trodsalt god (bedst hvis man betaler i Dihram, -i forhold til Euro). De tager kun keditkort hvis forbindelsen virker,-sÄ tag kontanter med.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Un coin de paradis dans l'atlas

Un endroit trĂšs calme au milieu d'une oliveraie avec pour toile de fond l'atlas. La piscine est trĂšs agrĂ©able, trĂšs propre et bien amĂ©nagĂ©e avec des transats. La cuisine est locale et simple. La literie mĂ©riterait d'ĂȘtre plus confortable.