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Hotel Villa Mercedes Palenque

3.5 star property
VIP Access

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Reception
Property grounds
Breakfast, lunch, dinner served; Mexican cuisine, garden views
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

View in a map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Place, Aluxes Eco Park
    ‪3 min walk‬
  • Place, Palenque National Park
    ‪2 min drive‬
  • Place, Palenque Archaeological Zone
    ‪7 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, in-room safe, individually furnished

Executive Room

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, individually furnished

Standard Twin Room

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, individually furnished

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, individually furnished

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Villa Mercedes Palenque

Mediterranean hotel with 2 outdoor pools and full-service spa
2 outdoor pools, a full-service spa and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with a safe and coffee/tea makers. This individually furnished accommodation includes dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Natura Spa has 2 treatment rooms, including rooms for couples. Services include facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Hotel Villa Mercedes Palenque, you'll be within walking distance of Palenque National Park. Features include free WiFi in public areas and a free manager's reception, plus 2 outdoor pools.
  • Free Wi-Fi in some public areas
  • Enjoy Mexican cuisine and garden views while dining at La Foresta
  • English breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, body wraps or massages at Natura Spa
  • Services include babysitting, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a playground
  • Just a 2-minute drive from Palenque National Park and a few minutes from Museo de Sitio Palenque
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Hotel Villa Mercedes Palenque offers its guests 2 outdoor swimming pools and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 23143 square feet (2150 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at the family-friendly Hotel Villa Mercedes Palenque. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Hotel Villa Mercedes Palenque was completed in November 2025.

This 3.5-star Palenque hotel is smoke free.

The hotel hosts a free manager's reception daily.
La Foresta – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (23,143 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No lift (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 250 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (return)
  • Airport shuttle fee per child: MXN 3600 (return), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Villa Mercedes Palenque offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 5:30 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Reviews

Hotel Villa Mercedes Palenque Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 346 out of 623 reviews
Rating 8 - Good. 187 out of 623 reviews
Rating 6 - Okay. 54 out of 623 reviews
Rating 4 - Poor. 24 out of 623 reviews
Rating 2 - Terrible. 12 out of 623 reviews

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Stayed 2 nights in Mar 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly hotel, the tv in the room terrible.
Stayed 5 nights in Mar 2025

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .
Stayed 2 nights in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

8/10 Good

Kasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

4/10 Poor

Maria, Houston

Travelled with family
Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica, Manorville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

8/10 Good

Veronica, Manorville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dolores Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Nemer, Jacksonville

Travelled with partner
Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia, Hawaiian Gardens

Stayed 3 nights in Apr 2023

10/10 Excellent

Ivo

Stayed 3 nights in Mar 2023

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