4/10 Poor
Verified traveller
3 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green Pool & jacuzzi not working
I booked this hotel 2 months ago. Keep in mind i called to confirm my reservations, weather, if the pool was accessible/open. Every call but one that i made i spoke to Enrique. We arrive at 2:20pm Saturday, May 31 2025, all excited about our stay and ready to cool down in the pool. So we get a poolside room for which we were excited about. While my wife unloaded the luggage I checked out the pool. My jaw dropped when I saw it. It was green, yes GREEN you couldnt even see the bottom of the pool, looked like it hadnt been cleaned in awhile. I immediately called, Enrique at the front desk. He said, "yea, their cleaning it now, id wait until the chemicals take effect before getting in". I had my wife look at it. She immediately walked to the front desk & was told, the pool filters havent worked in quite awhile, cleaning it was going to take a few days & he wouldnt recommend using it. After explaining we came for a vaca & specifically to relax at the pool, we were never informed of the pools condition. Enrique graciously offered us a FULL REFUND & apologized. We found a new hotel & left. Upon leaving, Enrique left my refund with the front desk, who refused to give his name when i asked but after asking around we found his name was Steve. He was an older white guy with short gray hair. Rude & unfriendly. Enrique was the ONLY positive in this review. I highly recommend staying elsewhere, in 104° weather & the pool was nasty. We left within an hour of arriving.
Verified traveller
Stayed 3 nights in May 2025