2/10 Terrible
rasik
Travelled with family, Travelled with family and small children
4 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was smelly, had musty damp smell. Paint was chipping, aged property. One elevator was not working, phone in the room did not work. When we checked in we wanted to take shower, no bodywash, just two shampoo and conditioner, had to find housekeeping first thing after checking in. There is no microwave in the room. We were there for a wedding and a big party. There were insects and ants in the room. I brought to the attention of Kenneth(Ken) at front desk.He was quite rude. His response was we can change can change your room or engineering check it. I was going into wedding, I was not going to miss the event I was there for. Ken also said there won’t be any compensation, I clearly told him this is for safety and health of my family, I am not looking to get compensation for this. I told him I was disappointed, he said he can’t do anything. No apology nothing. Breakfast in the bistro has nothing special except you can get good coffee. Staff at the bistro especially Jackie and JC were very nice. I have stayed in lot of Courtyards and had certain expectation in mind. This place does not meet even 20%. My experience with front desk felt like he was doing a favor by letting me stay over there. I would never stay at this place.
rasik
Stayed 3 nights in May 2025