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Ocotillo Apartments & Hotel

2.0 star property

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Photo gallery for Ocotillo Apartments & Hotel

Front of property
Reception
Outdoor pool
Desk, laptop workspace, free WiFi, bed sheets
Lobby

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
1711 W Bell Road, Phoenix, AZ, 85023
  • University of Phoenix-Northwest Learning Center
    ‪3 min drive‬
  • Happy Valley Towne Centre
    ‪8 min drive‬
  • Six Flags Hurricane Harbor Phoenix
    ‪10 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪24 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room | Desk, laptop workspace, free WiFi, bed sheets

Basic Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room, 1 Queen Bed

Basic Room, 1 Queen Bed | Desk, laptop workspace, free WiFi, bed sheets

Basic Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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About this property

Ocotillo Apartments & Hotel

Suburban hotel in Phoenix with free parking
Along with an outdoor pool, this smoke-free hotel has a business centre and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and gift shops/newsstands are on-site. Housekeeping is available on request.
Ocotillo Apartments & Hotel offers 154 air-conditioned accommodations, which are accessible via exterior corridors and feature free toiletries. 32-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower. This Phoenix hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Ocotillo Apartments & Hotel, you'll be close to Cave Creek Golf Course. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, conference space and a gift shop
  • 15 minutes by car from Grand Canyon University and 8 minutes from Happy Valley Towne Centre
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. You'll find a business centre on site. An outdoor pool, gift shops/newsstands, and express check-out are also featured at the business-friendly Ocotillo Apartments & Hotel. Self parking is free. You'll have access to the health club at a partner property.

This Phoenix hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay), plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 5:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Victory Inn Phoenix North
Victory Phoenix North
a Victory Inn & Suites Phoenix North Hotel Phoenix
a Victory Inn And Suites Phoenix North
Victory Inn
Ocotillo Apartments &
Ocotillo Apartments & Hotel Hotel
A Victory Inn Suites Phoenix North
Ocotillo Apartments & Hotel Phoenix
Ocotillo Apartments & Hotel Hotel Phoenix

Ocotillo Apartments & Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 192 out of 1008 reviews
Rating 8 - Good. 128 out of 1008 reviews
Rating 6 - Okay. 119 out of 1008 reviews
Rating 4 - Poor. 118 out of 1008 reviews
Rating 2 - Terrible. 451 out of 1008 reviews

5.0/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Stayed 1 night in Apr 2025

2/10 Terrible

Brittany

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to start. The pictures are inaccurate to what the property looks like. The hotel is completely run down, parking lot has pot holes and homeless people all around it ALL THE TIME, and the parking lot wall says “child predator rv” in spray paint. When we drove in the first night there was a part of the parking lot with police tape lined off with a biohazard team scrubbing the floor and police finishing reports up for god knows what. The door didn’t lock and the only thing was the top latch to keep the door secured and the key swipe was broken and took minutes to work each time. Hot water was hit or miss. Towels were dirty upon arrival but yet we were charged $22 for “staining towels”. It was advertised for a hot tub but the front desk staff told me they “never had a hot tub” when you can clearly see one was filled in. The day we were supposed to check in, the front office “closed early for no reason” so the security guard had to check me in, it was 4pm and he said they had gone to lunch and never came back. In fact, the front desk staff looked like they were never there. Had called multiple times and emailed about access to WiFi, never received an answer. At one point a lady was coming through and collecting rent, I let her know we already paid for the hotel. Thankfully we took our own trash out, I’m SURE we would’ve been charged for that. It worth the extra couple dollars to stay in a real hotel. DO NOT COME HERE, it’s not worth the money, I promise.
Stayed 7 nights in May 2025

2/10 Terrible

Jeremiah

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Eliyana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they make up ridiculous lies to get more out of your deposit, i see why the place is so cheap now because they scam you. do not stay here
Stayed 1 night in Jun 2025

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like being charge half of my deposit for using the hand towels.
Stayed 1 night in May 2025

8/10 Good

lielah

Liked: Room comfort
Stayed 1 night in May 2025

6/10 Okay

steven

Disliked: Property conditions & facilities
Cheap room. OK to sleep in.
Stayed 1 night in Mar 2025

2/10 Terrible

Ja'Nae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

2/10 Terrible

Eran

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked a room for two nights last minute and was immediately alarmed when the closer I got the more homeless and drug addicts I saw. There was a security guard sitting at a gate that let you in. The entire place was fenced with rolls of barb wire around it. It was late when I got in and I had nowhere else to go so I checked into my room. The room was clean so I give props to the house cleaners, but the bathroom ceiling had bad water damage and the room was basic to say the least. The bolt lock on the door didn’t work and the whole door was pretty wanky and could’ve probably been kicked in easily. The bolt lock didn’t even fit in the hole. I spent the night swatting away about 100 flies that were in the room and slept miserably. The next morning, I let them know and they let me change rooms. I was gone all day and didn’t get back till late and when I went to my room, the keys didn’t work. So I went and got new ones and entered an extremely hot room. The air conditioner didn’t work so I marched back down and let them know and they told sorry and not to mess with it or it would short out everybody. So I aired out the room as best as I could, and slept with a refrigerator door open on myself. The next morning I woke up to police tape surrounding the entire place. Apparently at 3:30 in the morning a shooting took place and a man was murdered and two others shot! The body was wrapped laying on the ground in full view! Horrible experience! Do NOT stay here!!!
Whole place has this around it
Ceiling above shower
No A/C so slept with fridge open on me.
Photo of first room
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

J̌

Stayed 1 night in May 2025

2/10 Terrible

Katherine

Stayed 1 night in May 2025

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Amy

they kept my deposit after I only stayed one night and was barely in the room
Stayed 1 night in May 2025

8/10 Good

Karri

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Everyone was so polite and kind going back very budget friendly
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

Get new remotes

The tv didnt work dude.
Stayed 1 night in May 2025

2/10 Terrible

Ivan

call the hotel before u pay security deposit extra

I was told on your website the total was $59 dollars and thats all I would have have to pay for the night at that hotel , so i payed that $59 , boy was i surprised the next day when they wanted an additional $100 security depost they told me it was in the fine print of some legal document that I'm sure most people never read it would take a lawyer to make since of also long unreadable in under an hour i mean why did you take the $59 and the security deposit at the checkout the same time. I got ripped off no room because I didn't have anymore money that day I feel like I should have got my money back. im so mad about this
Stayed 1 night in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

6/10 Okay

Ijeoma

Stayed 1 night in May 2025

2/10 Terrible

Dewey

Stayed 1 night in May 2025

2/10 Terrible

Christy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were bed bugs and management was unreachable. They were not helpful when we did reach them. We ended up having to change hotels on our own dime so we paid TWICE basically. They were HORRIBLE
Stayed 4 nights in Mar 2025

6/10 Okay

Myles

Stayed 1 night in May 2025

2/10 Terrible

Jeremy

Stayed 1 night in May 2025

2/10 Terrible

Cheryl, Phoenix

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe
Stayed 5 nights in May 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No One There

I was supposed to stay here for two nights with my fiancée, but when we went to checkin, the front door was locked and no one was at the front desk. A maintenance guy came to me to let me know that the person at the front desk left due to being sick, and there was no one to check me into my room until the night person came around 10 pm. I had to get a room at another hotel. Now, they are refusing to refund me for my reservation.
Stayed 2 nights in May 2025