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Garner Hotel Phoenix Northwest – Surprise by IHG

Property class: 2

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Exterior
Exterior
Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, rollaway beds
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, Destiny Springs Healthcare
    ‪2 min drive‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

Similar properties

Lobby
Best Western Plus Surprise-Phoenix NW
Surprise
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.3 out of 5, Excellent, 1,001 reviews
The price is €105
includes taxes & fees
10 May - 11 May
Best Western Plus Surprise-Phoenix NW

About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and a TV in a common area. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with a hairdryer and an iron/ironing board. 55-inch Smart televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Garner Hotel Phoenix Northwest – Surprise by IHG. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, laundry facilities and multilingual staff
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Banner Del E Webb Medical Center and 6 minutes from Surprise Stadium
  • Dogs welcome for a fee (restrictions apply)
Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 12 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 331 reviews
Rating 8 - Good. 67 out of 331 reviews
Rating 6 - Okay. 22 out of 331 reviews
Rating 4 - Poor. 7 out of 331 reviews
Rating 2 - Terrible. 11 out of 331 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

shawnn

Stayed 1 night in Jan 2026

10/10 Excellent

William, Redding

Stayed 2 nights in Jan 2026

10/10 Excellent

shawnn

Stayed 1 night in Jan 2026

10/10 Excellent

Mark

It was great
Stayed 1 night in Jan 2026

10/10 Excellent

Laurel

Stayed 1 night in Jan 2026

10/10 Excellent

Kathy

Stayed 1 night in Jan 2026

10/10 Excellent

Rita

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2026

8/10 Good

John

Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities
Was a pleasure. People were. Friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Jessie M

Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Jan 2026

8/10 Good

ZsaZsa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very welcoming and attentive.
Stayed 1 night in Dec 2025

10/10 Excellent

shawnn

Stayed 1 night in Jan 2026

8/10 Good

Krista

Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awesome!!!! Overall, the visit was great!
Stayed 2 nights in Dec 2025

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Rachael

Liked: Cleanliness, amenities, property conditions & facilities
Checked in with Ruben, he was great. The room was clean and well furnished. It was larger than expected, which was nice. The hotel is very nice. The staff was so nice and helpful. I used the guest laundry, the machines worked well, and the space was clean. They provided large pillows, which is so nice. I couldn't figure out how to get the guide on the TV, but the TV worked great. It was in a nice location. They provided a good breakfast. I really enjoyed my short stay. My only complaints are - the shampoo didn't lather, maybe someone put the wrong product in the dispenser. And the noise from someone getting ice at 5:30AM, they got a lot of ice. It was very loud.
Stayed 1 night in Dec 2025

10/10 Excellent

Ellard

Stayed 3 nights in Dec 2025

10/10 Excellent

shawnn

Stayed 1 night in Dec 2025

8/10 Good

Kevin

Stayed 2 nights in Dec 2025

10/10 Excellent

shawnn

Stayed 1 night in Dec 2025

2/10 Terrible

Rodger

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Manager did not realize that they accept cats as pets, as stated on their website. Charged $25.00 perrrrr night. Argued with my wife while I was in the hospital with unknown problem.
Stayed 3 nights in Dec 2025

10/10 Excellent

Antenique

Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this hotel, it's a place they truly make you feel at home, coffee is 24/7 and it's delicious, I believe it's Costa rican. It's not a brand new place, but it's impeccably kept and I mean spotless! The air is clean and fresh, the staff truly makes you feel like you're at home, very considerate and caring. Management was great, I just love this hotel, the energy is amazing.
Stayed 1 night in Dec 2025

2/10 Terrible

Jason

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast available only hold eggs and both toast no milk no cereal Smelt like piss ( pets ) Stain on sheets
Stayed 1 night in Dec 2025