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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Exterior
Desk, blackout curtains, iron/ironing board, rollaway beds
Lobby
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Pet-friendly
  • Pool

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Surprise Stadium
    ‪6 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪17 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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Outdoor pool

Best Western Plus Surprise-Phoenix NW

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.2 out of 5, Very good, 1,002 reviews
The price is €88
includes taxes & fees
7 Sept - 8 Sept
Best Western Plus Surprise-Phoenix NW

About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Hotel with free breakfast, in the vicinity of Banner Del E Webb Medical Center
This smoke-free hotel features an outdoor pool, a fitness centre and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and a TV in a common area. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with a hairdryer and an iron/ironing board. 55-inch Smart televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Garner Hotel Phoenix Northwest – Surprise by IHG. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, laundry facilities and multilingual staff
  • On-site recreation includes a gym
  • 6 minutes by car from Banner Del E Webb Medical Center and 6 minutes from Surprise Stadium
  • Dogs welcome for a fee (restrictions apply)
Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 12 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 155 reviews
Rating 8 - Good. 28 out of 155 reviews
Rating 6 - Okay. 10 out of 155 reviews
Rating 4 - Poor. 4 out of 155 reviews
Rating 2 - Terrible. 3 out of 155 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Quiet property and comfy beds. Property is taken care of, signs of some recent remodeling.
Stayed 2 nights in May 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Extremely clean property and clean rooms. Staff are as nice. Overall great experience
Stayed 2 nights in May 2025

10/10 Excellent

Ismael

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mel and Jesse were amazing, assisted with any requests and their overall friendliness really made a difference. Don’t look at other places in the area, you won’t find a nicer place or friendlier staff anywhere else in town. I will definitely stay here again. Thanks again!
Stayed 2 nights in May 2025

2/10 Terrible

Liliana

Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a ok stay, nothing glamorous about the hotel but it did its function: a place to sleep feeling comfortable and safe.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest hotels I've stayed at Seasoned traveler of 30+ years, so this statement means a lot because I usually don't leave reviews.
Stayed 2 nights in May 2025

10/10 Excellent

Verenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil acceso a otros lugares y restaurantes que están en el área.
Stayed 3 nights in May 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. The room was clean and bed was great.
Stayed 1 night in May 2025

10/10 Excellent

Jobi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a pretty good hotel. All staff members are good and friendly. Its affordable as well.
Stayed 2 nights in May 2025

8/10 Good

Daryl

Travelled with partner
Property was comfortable and quiet.
Stayed 2 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful Staff
Stayed 7 nights in May 2025

10/10 Excellent

Ona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean the manager was super nice and friendly they had good cookie at the front desk.
Stayed 2 nights in May 2025

10/10 Excellent

Davin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly staff
Stayed 1 night in May 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Stay

Very accommodating staff! Friendly and welcoming. Very clean. Breakfast was so so but kept stocked. Coffee and hot water machines worked well. Would have liked honey as an option for sweetener as well as peanut butter for toast. Fruit was skimpy. Beds were nice Room was clean But not enough towels or toilet paper put that in my check in review
Stayed 2 nights in May 2025

10/10 Excellent

brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Soo, Des Plaines

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good and clean kind
Stayed 2 nights in May 2025

10/10 Excellent

Lakeshia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime I stay here it's always excellent yeah ❤️❤️❤️
Stayed 1 night in May 2025

10/10 Excellent

stephanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Pala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Staff very helpful. Simplistic rooms but comfortable and clean.
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Heike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No early check in without a fee

We went to Phoenix for a graduation and arrived one hour before check in time, so we figured we would ask to see if a room would be available. It was, but they would only allow it if we paid an early $25 check in fee. Ridiculous. So instead we checked in at 9 pm. Otherwise everything else was ok.
Stayed 1 night in Apr 2025

10/10 Excellent

Crystal

Stayed 1 night in Apr 2025

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025