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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Lobby lounge
Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, rollaway beds
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, Destiny Springs Healthcare
    ‪2 min drive‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

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About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Hotel with free breakfast, in the vicinity of Banner Del E Webb Medical Center
This smoke-free hotel features an outdoor pool, a fitness centre and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and a TV in a common area. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with a hairdryer and an iron/ironing board. 55-inch Smart televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Garner Hotel Phoenix Northwest – Surprise by IHG. During your stay, you're just a quick walk from Centennial Friendship Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, laundry facilities and multilingual staff
  • On-site recreation includes a gym
  • 6 minutes by car from Banner Del E Webb Medical Center and 6 minutes from Surprise Stadium
  • Dogs welcome for a fee (restrictions apply)
Garner Hotel Phoenix Northwest – Surprise by IHG offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Garner Hotel Phoenix Northwest – Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 12 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Garner Hotel Phoenix Northwest – Surprise by IHG.

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 179 out of 249 reviews
Rating 8 - Good. 45 out of 249 reviews
Rating 6 - Okay. 13 out of 249 reviews
Rating 4 - Poor. 4 out of 249 reviews
Rating 2 - Terrible. 8 out of 249 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nasir

Stayed 1 night in Oct 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynda provided exceptional service during our stay, will definitely be staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean comfortable. Location is safe and perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Would be nice if rooms had ceiling fans, not a complaint. Just a preference.
Stayed 2 nights in Oct 2025

6/10 Okay

Mary, Lompoc

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was a nice place to stay and Rueban at the front desk was so nice. Our issue was after we got home we realized my husband had left his medical pillow there on the bed, it was white and blended in with all the bedding. We called immediately and were told it wasnt there, which we know it was, so someone obviously stole it. He called them and they didnt see it in the lost and found. I tried calling to speak to the manager and was hung up on twice. So needless to say our opinion was not a good one.
Stayed 1 night in Oct 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only minor issue is in the 3 days we were there,breakfast was served later than advertised. Didn't affect us but it did others and complained ,some had somewhere to be or leaving for airport early. Maybe staffing issue at that time,hopefully temporary. Otherwise everything else was great .
Stayed 3 nights in Oct 2025

10/10 Excellent

shawnn

Stayed 1 night in Oct 2025

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very pleasant and clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, would consider staying again. Clean but bed was super lumpy and sunk in spots. Breakfast was also very limited, only ended up grabbing orange juice but was appreciated. Parking felt pretty safe.
Stayed 1 night in Oct 2025

10/10 Excellent

shawnn

Stayed 1 night in Oct 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No breakfast, no front desk person

There was no breakfast and no one at the desk to explain. It was weird.
Stayed 1 night in Oct 2025

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Anne

Travelled with family
We booked a room through Expedia for three nights. Upon arrival the hotel told us that the cost would be almost 50% more than the booked price. Even when showed our reservation, they refused to honor it and they charged us the higher price. Seems like "bait and switch" to us. We won't stay at this hotel again and we won't use Expedia.
Stayed 3 nights in Sep 2025

2/10 Terrible

Alexandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked at 3 rooms, all were dirty including intimate hairs in the bathroom. Hallways smelled, carpets were stained.
Stayed 8 nights in Sep 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. Room clean and roomy
Stayed 1 night in Sep 2025

2/10 Terrible

Bret

Travelled with family
Disliked: Cleanliness, amenities
Unit was not clean
Stayed 3 nights in Sep 2025

10/10 Excellent

shawnn

Stayed 1 night in Sep 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place to stay

clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. The service was exceptional, the room was clean and the bed was so comfortable. The staff was very friendly and attentive. I would definitely recommend this place. Great job.
Stayed 3 nights in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good.Appreciated that it stayed open until 0900 when I went in. Coffeee was very good ; eggs were moist and hot.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025