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Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

2.5 star property

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Photo gallery for Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Outdoor pool, pool umbrellas, pool loungers
1 bedroom, premium bedding, pillow-top beds, minibar
Lobby
Lobby
Free daily full breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
12545 W Bell Road, Surprise, AZ, 85374
  • Place, Centennial Friendship Park
    ‪2 min walk‬
  • Place, Destiny Springs Healthcare
    ‪17 min walk‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.6 out of 10
Excellent
(103 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Non-Smoking

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(113 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel

Along with an outdoor pool, this smoke-free hotel has a fitness centre and a conference centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and conference space.
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers 126 accommodations with minibars and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel gets high marks from our customers. During your stay, you're just a quick walk from Centennial Friendship Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 6 minutes by car from Surprise Stadium and 7 minutes from Uptown Alley
  • Dogs welcome for a fee (restrictions apply)
Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 2906 square feet (270 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel. The hotel can provide concierge services and wedding services. Self parking is free.

This Surprise hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel.

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1009 reviews
Rating 8 - Good. 232 out of 1009 reviews
Rating 6 - Okay. 126 out of 1009 reviews
Rating 4 - Poor. 42 out of 1009 reviews
Rating 2 - Terrible. 36 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bed and pillows were comfortable.
Stayed 3 nights in Nov 2025

6/10 Okay

Ellen

Stayed 7 nights in Oct 2025

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was great. Room was a nice size. Bathroom did have lots of moisture and some mold on the ceiling, that I did inform the desk about. Evening customer service was not great. We needed more towels so I called down. I tried 3 calls within about 5 mins. No answer. I went down to the desk and the young lady was on her phone. She looked at me and then said to the phone "Hold on", rudely asked what I needed, handed me a few towels and before I could speak up to say more, she picked her phone back up and started talking.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dawn

Stayed 1 night in Nov 2025

10/10 Excellent

Earnest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing study as usual
Stayed 4 nights in Nov 2025

10/10 Excellent

Lynnette

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Great place to stay clean, nice room with lots of space. Only down fall was there was a front office staff who didnt look they wanted to work there. Not nice or helpful when checking in. Over all i would stay there again
Stayed 5 nights in Nov 2025

10/10 Excellent

Margaret

Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Good location for an overnight stay, quiet. Would stay here again.
Stayed 1 night in Nov 2025

8/10 Good

Melinda

Stayed 1 night in Nov 2025

10/10 Excellent

Jun

Stayed 3 nights in Nov 2025

8/10 Good

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and very clean
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Large room with 2 sinks.
Stayed 2 nights in Nov 2025

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy, friendly staff. And good parking.
Stayed 2 nights in Nov 2025

8/10 Good

Douglas, Maple Ridge

Liked: Cleanliness, amenities, property conditions & facilities
Yes very good
Stayed 5 nights in Nov 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk staff was rude, other than that everything was great
Stayed 3 nights in Nov 2025

2/10 Terrible

Dora

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities
Room. The pullout couch bed was completely broken, once we lifted the mattress it was black and had old molded food attached. It was so bad my son began to have breathing problems (room caused his asthma to flare very bad!) there were so many drug addicts just handing around the hotel outside. It was just a terrible experience
Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and spacious room. Friendly staff. Easy check-in and out.
Stayed 1 night in Nov 2025

6/10 Okay

Shelley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was big enough, staff was nice, breakfast would be nicer if it opened on time and you were able to serve yourself vice waiting for someone to serve you. There was only one lady trying to take care of serving food, cleaning, and restocking in 2 different rooms. Pricey for amenities.
Stayed 2 nights in Nov 2025

10/10 Excellent

Karen

Stayed 1 night in Nov 2025

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice hotel. very good staff
Stayed 2 nights in Nov 2025

6/10 Okay

Bruce

Liked: Cleanliness, property conditions & facilities
Room was nice, day clerk was nice, night clerk didn’t give a damn and wifi access was none existent
Stayed 2 nights in Nov 2025

8/10 Good

Elfrida

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room
Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
The room space and bed comfort was great
Stayed 1 night in Nov 2025

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities
Our stay here is always pleasant and the weekend breakfast is awesome.
Stayed 2 nights in Oct 2025

10/10 Excellent

linda

Stayed 1 night in Nov 2025