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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Exterior
Restaurant
Lobby
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2385 Parkway, Pigeon Forge, TN, 37863
  • Place, Hollywood Wax Museum
    ‪3 min walk‬
  • Place, Christmas Place
    ‪6 min walk‬
  • Place, Titanic Museum
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

View all photos for Double Queen Suite

Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.8 out of 10
Good
(67 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

8.4 out of 10
Very good
(85 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | Iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

8.6 out of 10
Excellent
(75 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Iron/ironing board, free WiFi, bed sheets

Family Suite

8.8 out of 10
Excellent
(6 reviews)
  • 2 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Single Bunk Beds

Similar properties

Property grounds
Econo Lodge Pigeon Forge Riverside
  • Pool
  • Hot tub
  • Breakfast included
  • Kids’ pool
4.4 out of 5, Excellent, 2,723 reviews
The price is €57
includes taxes & fees
8 Feb - 9 Feb
Econo Lodge Pigeon Forge Riverside

About this property

Grand Smokies Resort Lodge

Pet-friendly hotel connected to the convention centre in Pigeon Forge with free parking
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a children's pool and a 24-hour front desk. Change of towels is available on request
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, a hairdryer and an iron/ironing board. Cable televisions are provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.
With your stay at Grand Smokies Resort Lodge, you're connected to the convention centre and just a quick walk from Hollywood Wax Museum. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • Within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Public spaces have free WiFi. Grand Smokies Resort Lodge offers its guests a kids' pool, an indoor pool, a waterslide, and a fitness centre. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at Grand Smokies Resort Lodge. Self parking is free.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Wood Grill Buffet – On-site buffet restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to midnight
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 541 out of 1158 reviews
Rating 8 - Good. 272 out of 1158 reviews
Rating 6 - Okay. 183 out of 1158 reviews
Rating 4 - Poor. 89 out of 1158 reviews
Rating 2 - Terrible. 73 out of 1158 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
I tried 3 times to speak to the manager. I was never able to see her and she did not come to our room to see for herself the shape the room was in. Also, she would not even contact me by my cell even when I left messages at the front desk with the staff. After being ignored by her, we checked out and found another hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice hotel. Will stay again in the future.
Stayed 1 night in Oct 2025

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness
Yes
Stayed 2 nights in Oct 2025

10/10 Excellent

KYLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2025

6/10 Okay

Raymond

Yes
Stayed 7 nights in Oct 2025

6/10 Okay

Kris

Ok place to stay

Parking was ok. Ac wasn't the greatest. No soda in any machines on any floor. Coffee was cold every morning
Stayed 3 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Will return

Great location, clean room, welcoming environment, kid friendly. Needs minor upgrades (bathroom vent/light needs replacing)
Stayed 4 nights in Oct 2025

6/10 Okay

Eddie

Travelled with partner
Liked: Amenities
Room was out dated. TV was was small and very old. Would be a lot better with a smart tv. Room was clean though. Great price and close to everything. Overall a great room for the price. Would stay again. Pool is great for kids. Stays open till 1 am. It was very quiet! 4 stars overall
Stayed 4 nights in Oct 2025

10/10 Excellent

Melissa

Stayed 2 nights in Oct 2025

8/10 Good

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very nice. Accidentally left a bag in the room and the hotel promptly reached out to let us know and told us how to have it returned. The hotel still needs more updating
Stayed 3 nights in Oct 2025

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't use pool..A/C. Worked great..room was clean..fresh towels in bathroom each day
Stayed 2 nights in Oct 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The parking lot is drawn off very strange and is somewhat inconvenient. The room was clean, but very dated. I could tell that some changes had been made, but it time for the carpet to go away. The staff that we encountered were very nice.
Stayed 3 nights in Oct 2025

6/10 Okay

Rich

Travelled with family
Disliked: Room comfort

No more breakfast buffet

I've stayed here about 5 times. 1st time was great with a remodeled room. 2-4 trips were ok with the room not as nice. 5th time here we learned they no longer offered breakfast, although it was still mentioned in the ad. The bed was completely wore out with a dip on 1 side. Very uncomfortable. The neighboring room, we could hear them talk right through tge joining door. I had to ask them to quite down even though they were not trying to be loud. Without the breakfast buffet, this place is average. The pool is nice and the kitchenette is nice too but i was expecting breakfast vouchers for the buffet.
Stayed 2 nights in Oct 2025

6/10 Okay

Scott, duluth

Travelled with family and small children
Liked: Staff & service
The staff did a good job and the pool was amazing for my grandson. My room was not, the door handle on the closet was falling off, the toilet seat was loose and the view from the room / balcony was terrible. For the money I spent I was very disappointed. If it was not for the pool I would have been very upset. In addition the game room was less than enjoyable. the games were as my 7 year old grandson said, rigged.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to park in the back which was a.little scary at night. But overall the stay was great.
Stayed 1 night in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area
Stayed 2 nights in Oct 2025

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire place was just gross! Staff at front desk not friendly or helpful! Pool was slimy and greenish!
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Stayed 3 nights in Oct 2025

6/10 Okay

Tim

Travelled with family
Liked: Staff & service, amenities
Carpet stains said it has hot tub and doesn’t room said sleeps 3-4 and barely sleeps 2
Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah, Athens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice
Stayed 2 nights in Aug 2025

6/10 Okay

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service
Great location! Close to everything! Rooms are kinda outdated but clean and I was disappointed that the fireplace was only for show and does not radiate any real Heat. I like that it's really close to everything and they do offer you a free breakfast voucher right across the street but I would prefer it to be inside the actual Resort
Stayed 2 nights in Oct 2025

6/10 Okay

Matthew

Travelled with family and small children
Liked: Staff & service
The hotel was nice, we loved the heated pool and the slide. Our room could have been better, the shower needed attention, toilet seat was chipped and rough, and the bed was not very comfortable. The jacuzzi tub was nice though. Overall we enjoyed our stay but some areas definitely need a little attention.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeanette, Lynch Station

Stayed 2 nights in Oct 2025

4/10 Poor

Kim

Travelled with family
Disliked: Amenities, property conditions & facilities
Needs updating, had a bad smell in hallways and one of the reasons I chose this hotel was the continental breakfast since I have 3 kids but when I checked in I was informed they have started having that only on Saturday and Sunday.
Stayed 1 night in Oct 2025