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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Lobby
Family Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Exterior
Lobby sitting area

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Christmas Place
    ‪6 min walk‬
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Single Bunk Beds

View all photos for Double Queen Suite

1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.8 out of 10
Good
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

8.2 out of 10
Very good
(66 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

8.8 out of 10
Excellent
(55 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

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The price is €64
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includes taxes & fees
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About this property

Grand Smokies Resort Lodge

Pet-friendly hotel connected to the convention centre in Pigeon Forge with free breakfast
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a children's pool and a 24-hour front desk. Change of towels is available on request
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, a hairdryer and an iron/ironing board. Cable televisions are provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.
With your stay at Grand Smokies Resort Lodge, you're connected to the convention centre and just a quick walk from Biblical Times Dinner Theater. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • Within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show
  • Dogs welcome for a fee (restrictions apply)
Grand Smokies Resort Lodge offers its guests a kids' pool, an indoor pool, a waterslide, and a fitness centre. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at Grand Smokies Resort Lodge. Free self parking is available.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Guests are served a free buffet breakfast daily from 8:00 AM to 9:30 AM.
Wood Grill Buffet – On-site buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to midnight
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 404 out of 839 reviews
Rating 8 - Good. 197 out of 839 reviews
Rating 6 - Okay. 133 out of 839 reviews
Rating 4 - Poor. 62 out of 839 reviews
Rating 2 - Terrible. 43 out of 839 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Liked: Property conditions & facilities, room comfort

Birtday trip

Thevwas wonderful. Just seen where the tile wasnt connected all the in the kitchen, and bathroom. Had to get maintenance to come tighten a handle on the frying pan. But other than tjose few minor things our room was great.
Stayed 6 nights in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Melanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pool had buildup on the walls so thick that a lot if people had scratched their names into it... showing how easily it could come off if cleaned. The drains of the bathtubs were green and needed to be cleaned. The door to the bathroom was rotting. One night, the highest pitched alarm ive ever heard in my life went off just before 2am. Of course I have heard fire alarms and expect them to be loud but it was so much more higher pitched than that and once it woke me up I was slowed down getting out of the building because it was so ear shattering and painful that I could not grasp a clear line of thought. The manager that night could not give an explanation, and upon asking what happened the next 2 days no one could give any explanation at all as to why the alarm went off. They kept telling me that they don't work at night so how could they know what caused the alarm, but I'm sure I wasn't the only person asking and I think at the bare minimum employees need to be informed of what has happened in recent emergency situations so that they can inform the guests. Management should have handled this situation better and whatever alarm went off needs to be replaced. I could not sleep for a while because I had a migraine caused by the painful alarm.
Stayed 3 nights in Apr 2025

10/10 Excellent

Will

Liked: Cleanliness
The
Stayed 2 nights in Apr 2025

2/10 Terrible

Tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had a nasty ring on the inside. So bad people had scratched their name around entire pool! Then someone puked in the pool. The pool was the only reason I booked this place. The room was fairly clean. The corners and behind dressers were gross tho. Will not be staying there again! Will also warn friends and family.
Stayed 2 nights in Apr 2025

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities
Fire alarm at 2am
Stayed 1 night in Apr 2025

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Jami

Travelled with family
Disliked: Property conditions & facilities, room comfort

Not Again

The A/C put out an unpleasant smell. Both beds were hard as rocks. Most of the machines in the arcade were out of order. It's not FREE breakfast. We received 2 vouchers that did not include drink & had to pay for kids (half price). When searching for a place to stay, I was looking for free breakfast included. Maybe I could've worked harder on researching the breakfast part. However, my opinion, this should not be listed under free breakfast.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Joshua

Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was nice. Safe and secure property. Older building undergoing remodel/renovations.
Stayed 3 nights in Apr 2025

6/10 Okay

Hannah

Stayed 1 night in Apr 2025

6/10 Okay

Alyssa

Travelled with partner
Liked: Amenities
We had a great time while we were there but the walls in the room are paper thin. You can hear people in the rooms next to you talking at normal tone of voice. So if you come I highly suggest bringing a box fan. Also the AC doesn’t stay going and it gets pretty warm without it.
Stayed 3 nights in Mar 2025

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Julianna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
had fun, very nice place to stay. but the staff was very rude!!
Stayed 1 night in Apr 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall great stay

Excellent stay as always. Great value and convenience.
Stayed 1 night in Apr 2025

6/10 Okay

Kim

Travelled with family
Disliked: Staff & service
Hotel looks nice from the outside but needs a major update. Decor is from grandmas attic and beds squeak really bad. Staff a little short on patience. Free Buffet is nasty!!!!
Stayed 2 nights in Apr 2025

8/10 Good

Gabriela

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

So so

Not great AC units leaked all over the floors large stains on the floors from previous leaks. What looked to be a pull out sofa was just a hard tiny little camper couch. There was hair in the showers. And ants in the bathroom. My son actually got physically ill from staying in the room with the air conditioner that had dust and mold clogged up in the filter. The kids did enjoy the pool and the game room though.
Stayed 2 nights in Mar 2025

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Its a great place to stay when you have a child that loves to swim when ever she can...I will say that if there is any way to request a room do it...we looked at a roof....it would have been nice to have a view...
Stayed 2 nights in Mar 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Maricela

Stayed 1 night in Apr 2025

2/10 Terrible

charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall poor experience. With all the competition, this is our first and only stay here.
Stayed 1 night in Apr 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. The staff was very polite.
Stayed 2 nights in Apr 2025