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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Restaurant
Exterior
Lobby sitting area
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2385 Parkway, Pigeon Forge, TN, 37863
  • Place, Hollywood Wax Museum
    ‪3 min walk‬
  • Place, Christmas Place
    ‪6 min walk‬
  • Place, Titanic Museum
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

View all photos for Double Queen Suite

Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.6 out of 10
Good
(71 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

8.2 out of 10
Very good
(86 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | Iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

8.6 out of 10
Excellent
(76 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Iron/ironing board, free WiFi, bed sheets

Family Suite

9.0 out of 10
Wonderful
(10 reviews)
  • Mountain view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 Large Single Bunk Beds

Similar properties

Property grounds
Econo Lodge Pigeon Forge Riverside
  • Pool
  • Hot tub
  • Breakfast included
  • Kids’ pool
4.4 out of 5, Excellent, 2,757 reviews
The price is €60
includes taxes & fees
8 Mar - 9 Mar
Econo Lodge Pigeon Forge Riverside

About this property

Grand Smokies Resort Lodge

An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a children's pool and a 24-hour front desk. Change of towels is available on request
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, a hairdryer and an iron/ironing board. Cable televisions are provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on a daily basis and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.
With your stay at Grand Smokies Resort Lodge, you're connected to the convention centre and just a quick walk from Hollywood Wax Museum. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • 11 minutes by foot from Titanic Museum and a 3-minute drive from Island at Pigeon Forge
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Public spaces have free WiFi. Grand Smokies Resort Lodge offers its guests a kids' pool, an indoor pool, a waterslide, and a fitness centre. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at Grand Smokies Resort Lodge. Self parking is free.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Wood Grill Buffet – On-site buffet restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to midnight
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 566 out of 1196 reviews
Rating 8 - Good. 277 out of 1196 reviews
Rating 6 - Okay. 189 out of 1196 reviews
Rating 4 - Poor. 91 out of 1196 reviews
Rating 2 - Terrible. 73 out of 1196 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Bryce

Stayed 1 night in Nov 2025

10/10 Excellent

Rynisha

Stayed 1 night in Nov 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for kids expected room to be nicer.
Stayed 1 night in Nov 2025

4/10 Poor

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The sheets were not clean and the noise was terribly loud when someone ran water. The first night woke us up at 3 am. I would not stay here again
Stayed 3 nights in Nov 2025

6/10 Okay

Virmarie

Travelled with pets
Liked: Staff & service
I recently stayed at Grand Smokies Resort Lodge and overall had a really nice experience. The pool was one of my favorite parts of the hotel—clean, refreshing, and a great place to unwind. I also loved the arcade area; it added a fun touch and gave me something extra to enjoy during my downtime. The customer service was impressive as well. Every staff member I interacted with was friendly, professional, and quick to help with anything I needed. There were a couple of downsides worth mentioning. The pet policy was a bit inconvenient for me, since you aren’t allowed to leave pets alone in the room at any time. This made it difficult to go out for a bit without bringing my pet along. Also, breakfast isn’t included—rather, you just get a discount at a nearby restaurant. It would’ve been much more convenient to have breakfast onsite or included with the stay. Still, I had a good time overall and appreciated the amenities and customer service. With a few tweaks, this could easily be a five-star stay. I would consider coming back again.
Pool area
Pool area
Pool area
Stayed 3 nights in Nov 2025

2/10 Terrible

Jamie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pet disclosure incorrect. Charged extra $40 and $200 deposit. Site shows couch in room they ssid havent had couch i. 2 years, Couldn't even get that and changed our room completely. No where for my daughter to sleep so charged $15 for a bed thats dirty and now they said they are looking for a clean one. Complete hassles. So much for a relaxing get away.
Stayed 1 night in Nov 2025

6/10 Okay

Dianna

This establishment needs some major upgrades
Stayed 2 nights in Nov 2025

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just spend a little more for somewhere nicer this whole property looks like it was nice about 25 years ago. Carpets stained, the old man at the front desk made me wait 10 minutes just to hand me a voucher to be able to eat breakfast at their run down restaurant which you still have to buy a drink and are expected to tip. The transvestite at the desk checking in wasn't very friendly overall weird atmosphere.
Stayed 2 nights in Nov 2025

8/10 Good

Chelci

Stayed 1 night in Nov 2025

2/10 Terrible

Adrienne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were clean but are in need of new decoration and renovation. The rooms were so noisy at night. There’s no hydraulics on the doors so they just slam. The walls are so thin so you can hear your neighbors talking and banging on everything.
Stayed 2 nights in Nov 2025

8/10 Good

Virendra

Stayed 3 nights in Nov 2025

2/10 Terrible

rachel

Liked: Staff & service
Disliked: Cleanliness, amenities
Bugs
Stayed 1 night in Nov 2025

8/10 Good

Artem

Stayed 1 night in Nov 2025

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Christopher

The neighbors were very loud and vulgar. We complained twice as our kids was hearing what was being said. We ended up checking out without a refund because they get three chances to be quiet.
Stayed 1 night in Nov 2025

10/10 Excellent

Marley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very clean and nice
Stayed 2 nights in Nov 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our 2nd stay here we will be back
Stayed 1 night in Nov 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures match!
Stayed 1 night in Nov 2025

4/10 Poor

Bobby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room had roaches crawling up the wall behind the microwave. Staff moved us to another room. Every day we had to go back to the front desk to get our key reprogrammed because we couldn't get into our room. Bathtub had stains in it and wife would not bath because of the looks of the tub. Carpet was heavily stained in the first room we had. There are multiple fire exits blocked with furniture throughout the building and the building smells musty.
Stayed 3 nights in Nov 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service
Easy checkin and great location!
Stayed 2 nights in Nov 2025

6/10 Okay

Chris

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The room needed more lighting. It was too dark. Offer a continental breakfast during the week.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gysor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2025

10/10 Excellent

Debbie

Stayed 2 nights in Nov 2025

6/10 Okay

Shannon

Stayed 1 night in Nov 2025

6/10 Okay

Erin, Paducah

Stayed 1 night in Nov 2025