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Cache Hotel Boutique - Adults Only

3.0 star property

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Photo gallery for Cache Hotel Boutique - Adults Only

Rooftop terrace
Property video
Exterior
Junior Suite, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace
Free daily cooked-to-order breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
15 Avenida Norte Calle 10 Norte esquina, Centro, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬

Room options

View all photos for Presidential Suite, 1 King Bed, Terrace, Partial Ocean View

Presidential Suite, 1 King Bed, Terrace, Partial Ocean View | In-room safe, individually furnished, desk, laptop workspace

Presidential Suite, 1 King Bed, Terrace, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Junior Suite, 1 King Bed, City View

7.6 out of 10
Good
(4 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Suite, 1 King Bed, Balcony, Courtyard View

Standard Suite, 1 King Bed, Balcony, Courtyard View | View from room

Standard Suite, 1 King Bed, Balcony, Courtyard View

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed, Housekeeping, Pool View

Deluxe Studio Suite, 1 King Bed, Housekeeping, Pool View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed, Housekeeping, Pool View

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room, Pool Access

Standard Double or Twin Room, Pool Access | In-room safe, individually furnished, desk, laptop workspace

Standard Double or Twin Room, Pool Access

7.0 out of 10
Good
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 King Bed, Pool Access

Standard Double Room, 1 King Bed, Pool Access | In-room safe, individually furnished, desk, laptop workspace

Standard Double Room, 1 King Bed, Pool Access

7.6 out of 10
Good
(16 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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  • Parking included
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,262 reviews
The price is €38
includes taxes & fees
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About this property

Cache Hotel Boutique - Adults Only

This hotel features a casino, an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, a poolside bar and self parking. Housekeeping is available once per stay.
Cache Hotel Boutique - Adults Only offers 26 accommodations, which are accessible via exterior corridors and feature a safe and free toiletries. Each accommodation is individually furnished. 32-inch plasma televisions come with cable channels.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. In-room massages and hairdryers can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Cache Hotel Boutique - Adults Only. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy Mediterranean cuisine and pool views while dining at Caché restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes fitness classes, Pilates classes and yoga classes
  • Just a 3-minute walk from Quinta Avenida and 9 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A casino, an outdoor pool, and spa services are also featured at Cache Hotel Boutique - Adults Only. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to noon.
Caché restaurant – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Caché restaurant

Things to do

  • 50 slot machines
  • 8 gaming tables
  • Casino (1,600 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Karaoke
  • Outdoor pool
  • Pilates classes
  • Sportsbook
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2010
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Champagne service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 60 per accommodation, per stay
  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Cache Hotel Boutique - Adults Only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cache Boutique All Adult
Cache Boutique All Adult Playa del Carmen
Cache Boutique Hotel
Cache Hotel
Cache Hotel Boutique
Cache Hotel Boutique All Adult
Cache Hotel Boutique All Adult Playa del Carmen
Cache Hotel Boutique Adults Playa del Carmen
Cache Hotel Boutique Adults
Cache Boutique Adults Playa del Carmen
Cache Boutique Adults
Cache Adults Only Del Carmen
Cache Hotel Boutique Adults Only
Cache Hotel Boutique - Adults Only Hotel
Cache Hotel Boutique - Adults Only Playa del Carmen
Cache Hotel Boutique - Adults Only Hotel Playa del Carmen

Cache Hotel Boutique - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 345 out of 754 reviews
Rating 8 - Good. 223 out of 754 reviews
Rating 6 - Okay. 111 out of 754 reviews
Rating 4 - Poor. 24 out of 754 reviews
Rating 2 - Terrible. 51 out of 754 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Great place even better staff
Stayed 3 nights in Feb 2026

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a great stay! The customer service was great! We appreciated the hospitality and care that everyone provided! The room was very clean. The location was convenient and walkable. The vibe was perfect for a girls trip! We had so much fun and enjoyed the breakfast!!! The only negatives, the shuttle cost advertised was not $90 but about $105 each way, or $1600 pesos. This really should state $1600 pesos as the exchange rates fluctuate. This is payable only to the driver upon arrival in cash only. But the service was great and on time. Aside from that the room was a bit outdated, the shower had very little water pressure, and there were no chairs in the room to sit down. Only 2 beds. Those to me are not that big of a deal but to some it may matter and are worth mentioning. I really loved the charm of this place and felt safe and well cared for. I’ll def be back!
Stayed 2 nights in Feb 2026

10/10 Excellent

Glenna

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful week! Best place to stay in Playa del Carmen if you enjoy evening activities! Emiliano at reception is awesome. Coraleena’s smiling face each morning at breakfast made our day. Clean room - thank you staff for towel creatures! We will definitely stay here again.
Stayed 2 nights in Feb 2026

4/10 Poor

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great. My issue is that nothing was said about the music very night outside the rooms. Not that I came to playa del Carmen to watch TV but when the music is so so very loud every night I couldn’t hear the TV ON FULL VOLUME. Your young guy in the front desk that helped me check out said if Orbits send an email that his boss would refund my stay. He was very cool and tried everything to make things better but I was so disappointed that I checked out 3 days earlier and came home. I’ve visited playa del Carmen, Cancun.Tulum many times. I just think that you need to let vacationers know the real level of quality and make sure the club music till late hours every night is insanely close to rooms. 10FT!! Stainless steel joints that hold up the shower door need to be replaced and main door looked horrible patch up job.Tiles in room broken and the worst cheapes furniture. Recommended putting a few nice pictures on walls. Increase the size of the TV from 24” to something more reasonable. THE ARTWORK IS everywhere and awesome art very abundant. Show some love to Cashe. I’ll be waiting on my refund. The three stars was for the staff. Thanks
Stayed 5 nights in Feb 2026

10/10 Excellent

Sandra, Minneapolis

Sta
Stayed 14 nights in Jan 2026

6/10 Okay

Matthew

Liked: Cleanliness
The bed was comfortable. There are nightly social events with loud DJ’s. This would not be the place one would stay if looking for a quiet peaceful retreat.
Stayed 7 nights in Jan 2026

2/10 Terrible

RICARDO

Disliked: Cleanliness
This is a nightclub with rooms, there is party everyday until midnight, I wanted to sleep and there is no way, I had a terrible experience I recommend it at all.
Stayed 3 nights in Jan 2026

8/10 Good

Andre

Stayed 1 night in Jan 2026

2/10 Terrible

Atle

Disliked: Cleanliness, staff & service, amenities
most noisy place ever. Horrible experience.
Stayed 7 nights in Jan 2026

2/10 Terrible

Sara

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Never staff at desk. Had to wait 30 minutes past check in for someone to come and check me in. Water worked only sometimes. Water quit on me 3 times during one quick shower. Quit on me with soap on my face. Had to wait 20 minutes or so for water to turn back on after each time it shut off. There were a few roaches seen.. Could never get the room temperature comfortable. They don’t tell you this online but you only get one towel to use every 3 days because that’s when they come back to clean your room. If you want more towels you can get them for a fee but that’s IF they have any clean ones to give to you. They say events on the roof end at 11:00PM to allow people quiet to rest. Events actually went on all night. Can hear it loud and well from your room. Broken glass in and around the pool. Saw a child cut his foot on glass. Yes, a CHILD at this ADULTS ONLY hotel. We left and paid more for a different hotel because it was that bad.
Stayed 9 nights in Dec 2025

4/10 Poor

Tiffanie

Travelled with family
Disliked: Amenities
Upon check-in, there was extra taxes/fees that we paid. We were later asked to pay them again after being told we didn’t pay enough at check-in. Paid the correct amount but the hotel didn’t have any pesos or dollars to give us change. Waited 2 days to get change. The room I booked was not the room I received. This is a party hotel, every night of our stay there was loud music until at least midnight. Our room 210 was directly over the patio/kitchen/bar. Music was blasting at 7:30 one morning after the after midnight party the night before. Woke up one morning around 5am with no running water. Water came back on around 8 or 9 but it was very brown. This ruined our plans for an excursion that was leaving by 10:30. Nothing said from management about the water issue or water bottles provided to even brush teeth or wash your face. We had an early flight so we were leaving the hotel before 7am. Thought no one was there at the desk, all lights were out. Having a conversation with my spouse about what to do with the keys and getting our deposit , a man rose up from the floor behind the counter, asleep and possibly intoxicated. He couldn’t get us or our other family members checked out properly as he was very disoriented. We had to leave as our taxi was waiting to take us to the airport, not knowing if we were checked out. This was a disastrous stay and will NEVER stay here again.
Stayed 6 nights in Dec 2025

6/10 Okay

Claudia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were really kind but half the time I had trouble finding someone to talk to. It is hard to reach them on WhatsApp and I don’t hear back for days. My main issue during my stay was that the toilet didn’t flush for 3 of the 5 days I was there, and the sink had brown water even though I left it running for a minute to clear up. At times, we had no water at all and the shower was off. The free included breakfast is very limited and you can only order 1 thing per person, I got 2 eggs and a salad with toast and another time 2 pancakes. When we checked in, the mini bar was not stocked and they tried to charge us for items we did not take (why would we get chips or chocolate when there are marquesitas right outside???). It seemed like the room was not entirely tidied when we were inside. The area is very central and walkable. They have events on the rooftop most nights so if you sleep early and like quiet, this is not the hotel for you. Most of the music was also geared toward older retired white Floridians but on Fridays they do Afrobeats. Even when the rooftop closes at about 12am, you can still hear the market across the street until maybe about 1-2am. Overall it’s a cute hotel that could be better maintained (a lot of the interior is worn down, cracked, and our mirror had a lot of stains and peeling), but I would not stay here again due to all the inconveniences I experienced.
Stayed 4 nights in Dec 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room filthy, no towels, water didn't work, no toilet paper without request, unsecured. The worst hotel we ever had to stay in. This building should be condemned. Expedia should be ashamed to list this property. A refund of some type should given and this place shouldn't be listed.
Stayed 5 nights in Dec 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and very accommodating. I stayed here 3 nights and it did not disappoint. Great pool, food, and vibes. I was able to walk everywhere. Steps from the beach and 5th.
Stayed 1 night in Jan 2026

4/10 Poor

Patsy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No water for several hours. Water pressure was not good any of my 6 days stay. The toilet did not work at all the last night. I had early checkout the attendance was asleep on the floor. He was not able to check us out due to he was very disoriented. We had a plane to catch so we left hoping the deposit will be on our cards.
Stayed 6 nights in Dec 2025

10/10 Excellent

Bogdan, Elmwood Park

Nice clean !
Stayed 7 nights in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay at Cache. Great location and nice rooms. They do have live music at night so be aware if you are looking for something more quiet, but we didn’t mind since we had earplugs. The rooftop pool was also very nice and friendly staff. Gracias!
Stayed 1 night in Dec 2025

2/10 Terrible

Steven

Stayed 1 night in Oct 2025

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The check in went okay people were nice but the hotel its self is very dirty and falling apart. The room besides the bedding looks like it never has been cleaned. Found a used band aid in the door jam. The pictures online are like 15 years old. And it is very very loud and noisey at all times.
Stayed 1 night in Dec 2025

10/10 Excellent

Armando

Stayed 3 nights in Dec 2025

10/10 Excellent

Anissa

Clean rooms, very kind
Stayed 4 nights in Dec 2025

6/10 Okay

CALVIN WINSTON, FORT MCMURRAY

Travelled with family
Liked: Cleanliness
Was all good very curtious staff and owner makes you feel very welcome
Stayed 13 nights in Nov 2025

8/10 Good

Cedric

Stayed 3 nights in Dec 2025

10/10 Excellent

Roberto

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Yassine

Stayed 1 night in Nov 2025