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City Express by Marriott Playa Del Carmen

3.5 star property

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Photo gallery for City Express by Marriott Playa Del Carmen

Restaurant
Lobby
Suite, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board
Lobby
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 Queen Bed

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Wyndham Garden Playa del Carmen
Playacar
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 1,000 reviews
The price is €66
includes taxes & fees
13 May - 14 May
Wyndham Garden Playa del Carmen

About this property

City Express by Marriott Playa Del Carmen

An outdoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, coffee/tea in a common area, a business centre and a children's pool are on-site.
City Express by Marriott Playa Del Carmen offers 135 air-conditioned accommodations with a hairdryer and an iron/ironing board. 32-inch LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at City Express by Marriott Playa Del Carmen, you'll be within walking distance of Playa del Carmen Main Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Just a 3-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
  • Free beach and local-area shuttle service
City Express by Marriott Playa Del Carmen offers its guests a kids' pool, an outdoor pool, and a fitness centre. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. An area shuttle within 10 kilometres and A beach shuttle are free. The business-friendly City Express by Marriott Playa Del Carmen also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 10 kilometres
  • Free beach shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

City Express Playa Carmen

City Hotel Playa Express Carmen

City Express Playa Del Carmen Riviera Maya, Mexico

City Express Playa Carmen Hotel

City Express Playa del Carmen

City Express by Marriott Playa Del Carmen Hotel

City Express by Marriott Playa Del Carmen Playa del Carmen

City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

City Express by Marriott Playa Del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1007 reviews
Rating 8 - Good. 317 out of 1007 reviews
Rating 6 - Okay. 139 out of 1007 reviews
Rating 4 - Poor. 88 out of 1007 reviews
Rating 2 - Terrible. 86 out of 1007 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Stayed 5 nights in Dec 2025

4/10 Poor

Laura

Stayed 4 nights in Dec 2025

10/10 Excellent

Ivette

Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 7 nights in Dec 2025

4/10 Poor

Brenda

Travelled with family
Rooms were decent for what you paid, service wasn't the greatest. Had issues with the toilet a few times, housekeeping wasn't the best. We would have to constantly ask for towels. Location isn't bad at all, they have a shuttle service to the 5th avenue which was very helpful. They also had some stores that were a good walking distance with a McDonalds nearby and an amazing taco stand. I don't see myself rebooking a this place again.
Stayed 4 nights in Dec 2025

2/10 Terrible

Jane

Stayed 1 night in Jan 2026

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
The room was good but it was a lot of noise from the kitchen
Stayed 2 nights in Dec 2025

6/10 Okay

Juan M

Le falta mantenimiento al edificio, deficiencia en proporcionar artículos de higiene(papel de baño y toallas). Staff bien pero no muy bien.
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 1 night in Dec 2025

8/10 Good

Tiger, Berwy

Stayed 2 nights in Dec 2025

10/10 Excellent

Flora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Suite was great for our family. Good food and great service. Staff were friendly. Pool was clean and we used all the facilities: office space, game room and gardens.
Great location
Close to shops
Close to beautiful beaches
Close to playa del Carmen beach.
Stayed 2 nights in Dec 2025

10/10 Excellent

Grace

Stayed 5 nights in Jul 2025

4/10 Poor

Luis Rosado

It’s a very basic hotel w
Stayed 4 nights in Jul 2025

8/10 Good

Danny

Stayed 3 nights in Jul 2025

4/10 Poor

Espirio

Disliked: Cleanliness, property conditions & facilities
No esta la foto del hotel estan mintiendo como esta el hotel sun muy anplio no lo esta los pasillos alamita muy estrechos y las abitasiones lo mismo
Stayed 4 nights in Jul 2025

10/10 Excellent

Fabián

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very good , offer very good breakfast, swimming pool , gym, and very clean rooms ,and is close to all parks ,and outside the vans service to the parks and restaurants, all was perfect to me .
Stayed 6 nights in Jun 2025

4/10 Poor

Frenny

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a bad location with construction going on and nothing to do in a walkable distance.
Stayed 6 nights in Jun 2025

8/10 Good

Janette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is convenient. Several restaurants nearby.

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ice machine down. No Google Pay.
Stayed 10 nights in Feb 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were a great stop for the night before catching the ferry to Cozumel the next day. Kids and grandparents had a great stay, and dinner options were just rtros away.
Stayed 1 night in Feb 2025

6/10 Okay

janett, sunrise

Travelled with family
Liked: Amenities, property conditions & facilities
I like the location and the room space. No safe box in the room . I did not like the service and house keeping. We are 4 and only have 2 towels we call front desk and They never bring the towels to the room we had to go to front desk to get them and we got a towel with holes like and old rag. House keeping take the towels to change them and never bring them back we had to go again and pick them up at the front desk the kleenex tissues were finish and not rapleced
Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Vaibhav

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and people were friendly. Also, the breakfast was quite good. On the negative side, television services were very poor, the beds were hard, and the blinds did not work properly. Storage in terms of a dresser or drawers was also very lacking. It was quite small and uncomfortable for my wife, 2 sons, and I and we checked out early.
Stayed 7 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Dec 2024

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