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Hotel Cielo Playa del Carmen

Property class: 3.5
VIP Access

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Photo gallery for Hotel Cielo Playa del Carmen

A stone wall with a Buddha statue, a pool, and a view of the ocean and buildings.
A palm tree, a stone pathway, and a view of the ocean.
An outdoor dining area with tables set for a meal, overlooking the sea.
A building with a thatched roof, multiple balconies, and a central open space with a glass ceiling.
A coastal view with a clear sky, turquoise sea, and a sailboat.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Breakfast available
  • Room service

Explore the area

View in a map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪9 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room (Double Interior Room)

A bedroom with a bed, a vanity with a mirror, a wall-mounted heater, and a door leading to another room.

Double Room (Double Interior Room)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, a potted plant, and a small wooden cabinet.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Balcony

A bedroom with a bed, a chair, a desk, a window with curtains, and a door.

Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room (Double Interior Room)

A bedroom with a wooden bed, a potted plant, a mirror, and a wall-mounted shelf with decorative items.

Double Room (Double Interior Room)

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a wooden wardrobe, a nightstand, and a patterned rug.

Triple Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with two beds, a patterned rug, a window with curtains, and an air conditioning unit.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, and a potted plant.

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Balcony

A bedroom with a bed, a desk, a chair, a window, and a door.

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Grand Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Grand Family Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed, 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Cielo Playa del Carmen

When you stay at this beach hotel, you can enjoy umbrellas and free beach club nearby.
Hotel Cielo Playa del Carmen offers 18 air-conditioned accommodations with laptop-compatible safes and free toiletries. This individually decorated and furnished accommodation includes desks. Televisions come with digital channels and Netflix.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
During your stay at Hotel Cielo Playa del Carmen, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, a restaurant and a rooftop terrace are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the family restaurant
  • Cooked-to-order breakfast served weekdays for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A rooftop terrace, spa services, and multilingual staff are also featured at Hotel Cielo Playa del Carmen. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 7:30 AM and 11:30 AM.
Carboncitos – This family restaurant serves breakfast, lunch and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 250 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Weekday cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 290 to 350 for adults and MXN 150 to 300 for children
  • A restaurant

Restaurants on site

  • Carboncitos

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 290.00 to 350 for adults and MXN 150.00 to 300 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (return), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Cielo Playa del Carmen offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Hotel Cielo Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 359 reviews
Rating 8 - Good. 118 out of 359 reviews
Rating 6 - Okay. 36 out of 359 reviews
Rating 4 - Poor. 11 out of 359 reviews
Rating 2 - Terrible. 6 out of 359 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

DaVonne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff, perfect location. The restaurant & 7/11 downstairs was a major plus.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ritika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights. The staff was amazing and helped replace towels and provide beach towels daily. The place it self was beautiful as well!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right where all the 5ta action is!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to stop in playa! It is always a nice stay, clean and well maintained. Close to 5th Ave but still quiet. Love it!
Stayed 1 night in May 2026
Verified review

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The food at the hotel restaurant was excelllent. Staff were very helpful. Rooms were cool and AC worked really well. Rooftop is a must see.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff!
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Alicia

Liked: Staff & service
Disliked: Amenities
AC kept room clean. Staff was friendly. Only downside is that you can hear all the noise from outside.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Cordell

The staff were very friendly. The location was GREAT, and the room was ok.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liane

Liked: Cleanliness, amenities, property conditions & facilities
Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Tatum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was a huge selling point. Central to everything you need, to get yourself access to food, drinks, entertainment, shopping etc. The beach is within walking distance and so are all the other places you'd love to see. The roof top garden/lounge area is ideal for relaxing and enjoying the beautiful scenery of the area, with a direct view of the beautiful beach.
Stayed 2 nights in May 2026
Verified review

8/10 Good

teodulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na/good
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location. I love the balcony. I like the view.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Elyse

Liked: Cleanliness, staff & service
Air conditioning worked, staff was very helpful
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Adam Nils

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and very comfortable. The staff was amazing!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Vishnu

Liked: Amenities
Very good Rooms , next to beach , Staff are friendly staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Gladys

Liked: Amenities
Great locqtion great hotel convenience so close to 5 avenue
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

immer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how its close to the town and bars and restaurants.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

carmela

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this Hotel
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Chris

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and will be back in the near future!
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

ADA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities
Beautiful hotel! Short walk from the ADO station. Very clean and charming. Water coolers on every floor. Very warm reception who answered our questions! Amazing breakfast with such a kind and attentive staff. We needed a last minute booking for one night but we want to come back for longer! Thank you so much!!!
Stayed 1 night in Jan 2026