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Hotel Cielo

3.5 star property

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Photo gallery for Hotel Cielo

Family Room, Balcony | 1 bedroom, in-room safe, individually decorated, individually furnished
Archery
Front of property
View from property
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room) | 1 bedroom, in-room safe, individually decorated, individually furnished

Double Room (Double Interior Room)

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | 1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Balcony

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Family Room, Balcony

1 bedroom, in-room safe, individually decorated, individually furnished

Grand Family Room, Balcony

  • 37 sq m
  • City view
  • Sleeps 5
  • 1 Single Bed, 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony | 1 bedroom, in-room safe, individually decorated, individually furnished

Family Room, Balcony

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Triple Room

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Quadruple Room

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Cielo

Sandy fun near Quinta Avenida and Playa del Carmen Main Beach
When you stay at this beach hotel, you can enjoy umbrellas and free beach club nearby.
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and free toiletries. This individually decorated and furnished accommodation includes desks. Televisions come with digital channels and Netflix.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
During your stay at Hotel Cielo, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, a restaurant and a rooftop terrace are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the family restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A rooftop terrace, spa services, and multilingual staff are also featured at Hotel Cielo. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.
Carboncitos – This family restaurant serves breakfast, lunch and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 250 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 200 to 400 for adults and MXN 150 to 300 for children
  • A restaurant

Restaurants on site

  • Carboncitos

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults and MXN 150.00 to 300.00 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (return), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Cielo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Hotel Cielo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 311 reviews
Rating 8 - Good. 103 out of 311 reviews
Rating 6 - Okay. 34 out of 311 reviews
Rating 4 - Poor. 9 out of 311 reviews
Rating 2 - Terrible. 5 out of 311 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feb 2025

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.
Stayed 10 nights in Feb 2025

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

carmela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this Hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

zev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.
Stayed 3 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Mitzi

Travelled with partner
Liked: Amenities
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Stayed 3 nights in Jan 2025

6/10 Okay

cory

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Faramarz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good neighborhood with easy access to the beach
Stayed 4 nights in Dec 2024

10/10 Excellent

Marissa

Stayed 3 nights in Dec 2024

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!
Stayed 3 nights in Dec 2024

2/10 Terrible

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently on the Sunday night I stayed the local club 2 blocks away was operating until 4 a.m. I had to get up at 6 a.m. for an excursion so this was exhausting. Cute boutique hotel. Loved all the hallways. But the noise was beyond contempt. Never again!
Stayed 1 night in Jul 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2024

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2024

6/10 Okay

Janine

Liked: Staff & service
Disliked: Cleanliness
It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.
Stayed 2 nights in Apr 2024

10/10 Excellent

RAQUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and will be back in the near future!
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024

6/10 Okay

Ishwor

Travelled with family
Disliked: Amenities, property conditions & facilities
its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.
Stayed 7 nights in Feb 2024

10/10 Excellent

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.
Stayed 5 nights in Dec 2023

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Stayed 5 nights in Dec 2023

10/10 Excellent

Dinorah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We have stayed here several times and each has been excellent
Stayed 7 nights in Dec 2023

10/10 Excellent

Marciel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is everything. Right in the heart of PDC.
Stayed 8 nights in Aug 2023

8/10 Good

Mahmoud

Disliked: Staff & service
Stayed 3 nights in May 2023

4/10 Poor

Gumercindo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Roaches in the room

The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.
Stayed 2 nights in Apr 2023