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Hotel Kay Adults Only

2.5 star property

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Photo gallery for Hotel Kay Adults Only

Beach/ocean view
Junior Room | Living area | 32-inch flat-screen TV with cable channels, books
Reception
Junior Room | Bathroom | Soap, shampoo, toilet paper
Front of property

Reviews

6.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 2 Norte, entre 5a Avenida y ZFM,, Playa del Carmen, QROO, 77710
  • Place, Playa del Carmen Main Beach
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Basic Room, 1 King Bed

Basic Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Basic Room, 1 King Bed

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 2 Double Beds

Basic Room, 2 Double Beds | In-room safe, free WiFi, bed sheets

Basic Room, 2 Double Beds

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | In-room safe, free WiFi, bed sheets

Junior Room

  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Kay Adults Only

Hotel with a 24-hour front desk, steps from Playa del Carmen Main Beach
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance and a corner/local shop. WiFi in public areas is free. Other amenities include multilingual staff assistance. Change of towels is available on request
Hotel Kay Adults Only offers 15 accommodations with laptop-compatible safes. 32-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Kay Adults Only, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and outdoor pool access.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Amenities include convenience store, multilingual staff and a water dispenser
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
Hotel Kay Adults Only offers its guests multilingual staff, tour/ticket assistance, and a corner/local shop. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle tours
  • Books
  • Outdoor pool (guest access)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 11 January 2024 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Kay Adults Only

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 60 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Hotel Kay Adults Only Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 63 reviews
Rating 8 - Good. 12 out of 63 reviews
Rating 6 - Okay. 15 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 16 out of 63 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Javier

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Just so yourself a huge favour and look for something else other than this place.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.
Stayed 4 nights in Aug 2025

8/10 Good

Shea

Travelled with group
Liked: Cleanliness, staff & service
Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.
Stayed 7 nights in Apr 2025

2/10 Terrible

Justine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible séjour dans cet hôtel

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.
Stayed 3 nights in Jun 2025

2/10 Terrible

Daisy

Stayed 7 nights in Jun 2025

4/10 Poor

DONATO

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC
Stayed 8 nights in Jun 2025

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel
Stayed 5 nights in May 2025

2/10 Terrible

Humberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable
Stayed 2 nights in May 2025

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad area, old property, front dirty ocean
Stayed 5 nights in May 2025

6/10 Okay

Jeffrey, Richardson

Liked: Staff & service
Disliked: Amenities
Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside
Stayed 3 nights in Mar 2025

2/10 Terrible

Shawn David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i
Stayed 7 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jeffrey, Richardson

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch
Stayed 1 night in Mar 2025

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location. Just know therenis no elevator nor help to carry your bags.
Stayed 1 night in Mar 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

Bhranti

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
La habitación es básica pero funcional, en proporción al precio está bastante bien tomando en cuenta la ubicación que es excelente y nos tocó en el último piso así que la vista fue buenísima. Este hotel no cuenta con elevador para nosotros eso no fue problema.
Stayed 4 nights in Feb 2025

6/10 Okay

Wieslaw

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The seals around the shower tub are all but gone and in desperate need of upgrade/restoration
Stayed 4 nights in Jan 2025

6/10 Okay

Rafael

.
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Need maintenance , but for 1 or 2 days is reasonable.
Stayed 1 night in Jan 2025

4/10 Poor

Tim

Disliked: Amenities, property conditions & facilities
water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo
Stayed 2 nights in Dec 2024

2/10 Terrible

Owen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't waist your money

Not, the best pace for your money. We were so disappointed , We ended up getting anther place that was much nicer for not much more.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bruce

Stayed 2 nights in Nov 2024

6/10 Okay

Bruce

Travelled with partner
Liked: Staff & service
Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.
Stayed 2 nights in Nov 2024